Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the cleaning teams for their punctuality, friendly demeanor, and thoroughness in handling deep, move-in, and regular cleaning services. Reviewers often note that the staff communicates effectively and attends to specific details, leaving homes smelling fresh and looking spotless. However, some low-star reviews criticize missed areas like bathroom walls and kitchen cabinets, while others cite high pricing and issues with scheduling communication.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
456 Google reviews we collected
Phrases our text analysis found in 433 written reviews
Price verdicts customers left with their Google review
Middle half of what 27 customers paid ($203–$385) · gold mark = category median.
How often each topic comes up in the written reviews
We read 433 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’m so grateful for their help and would highly recommend them to anyone looking for a reliable, thorough, and pleasant cleaning team.”
“Ended up canceling due to horrible customer service and how things are being ran at this company with horrible miscommunication and never apologized o…”
“They were so friendly, pleasant, and easy to communicate with.”
“I was feeling overwhelmed by the amount of work that needed to be done, but they immediately put me at ease and calmed my nerves.”
“Came late, when areas missed were pointed out excuses were made that were nonsensical.”
“Would definitly use them in the future and would recommend them to friends”
“Unfortunately, based on the quality of the cleaning and this experience, I would not recommend this cleaning service.”
“They did a great job, were cordial and communicated very well and asked questions whenever necessary.”
“The team did a thorough job including cleaning under the chairs, couch and tables in those hard to reach spaces.”
“Great, speedy, affordable, and kind - what more could you ask for in a cleaning service?”
“More concerning, the following day I discovered that a very expensive personal item was missing.”
“I trust them to clean my house while I’m at work and my dog loves them too!”
“…oved kayla and when we said we were canceling the service after being lied too about stuff and that it hasn't been up to our standards, Debra still di…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Kesap House Cleaning Service - Plainfield for 7 kinds of job. Pick one to see what they paid and said.
Maria and her team did a great job! Would definitly use them in the future and would recommend them to friends
Very polite, thorough and friendly. I will definitely have them back. Very respectful. Punctual. Suanne, Billie and Shanika did a fantastic job and were all very friendly.
Really friendly and thorough. Very pleased with the quality and care taken. Worked at a steady pace and made sure to check in throughout to be e sure our needs and expectations were met. I am hiring them to clean every four weeks.
Sara, Brook, and Maritza did a wonderful job getting my house cleaned and ready to be showed for sale! They were wonderful to work with and all were super friendly.
Amazing crew — positive energy, nonstop work, and spot‑on results. They helped me get ready for my dad’s return from the hospital, and they exceeded every expectation.
The team Kesap sent out. Suanne, Maritza and Brooklyn were pleasant and professional and overall outstanding. Suanne really knows her stuff about cleaning products and procedures. Love this team. I will be scheduling regular cleaning going forward.
| Job | Reviews | Category typical |
|---|---|---|
| General housekeeping | 80 | $158–$335 |
| Deep clean | 38 | $347–$614 |
| Standard cleaning | 27 | $158–$233 |
| Moving-related cleaning | 12 | $334–$809 |
| Office & workplace cleaning | 6 | — |
| Interior & exterior window cleaning | 6 | $164–$637 |
| Cleaning | 2 | — |
4.8 ★★★★★ 456 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Maria and her team did a great job! Would definitly use them in the future and would recommend them to friends
Suanne, Billie, and Shanika were absolutely wonderful! They were so friendly, pleasant, and easy to communicate with. They understood exactly what needed to be done and made the entire move-in cleaning process feel so much less stressful. I was feeling overwhelmed by the amount of work that needed to be done, but they immediately put me at ease and calmed my nerves. Their professionalism, kindness, and attention to what I needed made such a difference. I’m so grateful for their help and would highly recommend them to anyone looking for a reliable, thorough, and pleasant cleaning team.
Very polite, thorough and friendly. I will definitely have them back. Very respectful. Punctual. Suanne, Billie and Shanika did a fantastic job and were all very friendly.
Thank you, James. This is wonderful to hear. We are thrilled that you had a good experience and we appreciate you commending the ladies. We look forward to working with you again.
We had Suanne, Billy, and Chaneka today to do the initial clean on our house. They did a great job, were cordial and communicated very well and asked questions whenever necessary. Looking forward to their periodic cleanings going forward.
Thank you so much for your feedback Alan. We truly appreciate customers like you who recognize the hard work that our staff members perform.
I had a great experience with Suanne and her team! They were incredibly detailed, kind, and professional. Everything looked and smelled so clean, and you could tell they took their time and did a thorough job. They paid attention to the little details and left my home looking amazing.
Brittany, thank you so much for giving the team their flowers! We appreciate you and your business!
Really friendly and thorough. Very pleased with the quality and care taken. Worked at a steady pace and made sure to check in throughout to be e sure our needs and expectations were met. I am hiring them to clean every four weeks.
This is wonderful to hear. We genuinely appreciate you taking the time out of your day to recognize the team. We are excited to work with you.
Sara, Brook, and Maritza did a wonderful job getting my house cleaned and ready to be showed for sale! They were wonderful to work with and all were super friendly.
Good Morning Molly, Thank you for the wonderful start to our day. We are thrilled to hear you are pleased with the service and the team. We look forward to working with you more.
Amazing crew — positive energy, nonstop work, and spot‑on results. They helped me get ready for my dad’s return from the hospital, and they exceeded every expectation.
Thank you Kristen. This is wonderful to hear. Mich is so excited to receive your feedback as well. These commendations really make our day!
Suanne and Caitlin were awesome in cleaning our 2 bedroom condo soon after we moved in. On time and efficient, the ladies worked well as a team. You can tell that the two of them get along well in addition to their excellent cleaning! Brad and Barbra Burch
Good Morning Barbra and Brad, We appreciate you taking time to commend the crew. We are so happy to hear you are pleased and look forward to workign with you again.
AJ and Mikaila did a great job cleaning my home! It looks and smells so nice! They were also on time, polite, and efficient. I'd definitely reccomend Kesap Services, and use them again.
Thank you for your kind feedback!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
