Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Kesap House Cleaning Service - Plainfield logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%83+20.1Value 14%83+11.7Replies to reviews 7%98+6.9Craft & service penalty83−1.7Momentum penalty91−0.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Kesap House Cleaning Service - Plainfield

Batavia, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 move-in/move-out cleaning services · 4.8★ from 456 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kesap House Cleaning Service - Plainfield is better than 82% of move-in/move-out cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kesap House Cleaning Service - Plainfield is better than 83% of move-in/move-out cleaning services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kesap House Cleaning Service - Plainfield is better than 83% of move-in/move-out cleaning services.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kesap House Cleaning Service - Plainfield is better than 83% of move-in/move-out cleaning services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kesap House Cleaning Service - Plainfield is better than 91% of move-in/move-out cleaning services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kesap House Cleaning Service - Plainfield is better than 98% of move-in/move-out cleaning services.A
98

Reviews for your job

Customers hired Kesap House Cleaning Service - Plainfield for 7 kinds of job.

Kesap House Cleaning Service - Plainfield for interior & exterior window cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$637
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Interior & exterior window cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 9

All 6 Google reviews tagged “Interior & exterior window cleaning”

KatrinaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sue, Sue Ann, and Paige were excellent! They provided quality efficient cleaning!

General housekeepingOffice & workplace cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Hiedi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Suanne, Victoria, and Tori were such a pleasure to work with. They came out the day after Christmas and rocked cleaning my house. Would definitely request these three again and work with this company. Everyone was responsive and very lovely.

Deep cleanGeneral housekeepingMoving-related cleaning+ Quality+ Professionalism
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kesap Clean House Cleaning We would like to send a shout out to the cleaners at Kesap Clean. Victoria, Dianne and Jessica provided exceptional service today. They were prompt, efficient and worked well together as a team. I was surprised and grateful to see the crew scrubbing all the floors, deep cleaning the…

Deep cleanGeneral housekeepingInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Rushelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Billie, Jasmine, and Taylor were very professional cleaners with awesome communication skills, big smiles, and excellent services. I rate them all 100% in performance and hospitality who cares about their duties, and special attention to detail and responsibilities. They have warm hearts, patience, and kindness.…

Deep cleanGeneral housekeepingInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My company has been doing business with Kesap for our window, and post-construction final cleans and their team does a great job!

Post-construction cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
rebecca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kesap cleaning is professional, dog friendly, and has great communication. I have used them with two houses now and the window washing services. They are fast and adhere to all covid ppe protocols while visiting.

CleaningMoving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality

Price

$262+6% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 59%Overpriced 7%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General housekeeping80$158–$335
Deep clean38$347–$614
Standard cleaning27$158–$233
Moving-related cleaning12$334–$809
Office & workplace cleaning6—
Interior & exterior window cleaning6$164–$637
Cleaning2—

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