Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Kesap House Cleaning Service - Plainfield logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%83+20.1Value 14%83+11.7Replies to reviews 7%98+6.9Craft & service penalty83−1.7Momentum penalty91−0.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Kesap House Cleaning Service - Plainfield

Batavia, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 move-in/move-out cleaning services · 4.8★ from 456 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kesap House Cleaning Service - Plainfield is better than 82% of move-in/move-out cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kesap House Cleaning Service - Plainfield is better than 83% of move-in/move-out cleaning services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kesap House Cleaning Service - Plainfield is better than 83% of move-in/move-out cleaning services.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kesap House Cleaning Service - Plainfield is better than 83% of move-in/move-out cleaning services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kesap House Cleaning Service - Plainfield is better than 91% of move-in/move-out cleaning services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kesap House Cleaning Service - Plainfield is better than 98% of move-in/move-out cleaning services.A
98

Reviews for your job

Customers hired Kesap House Cleaning Service - Plainfield for 7 kinds of job.

Kesap House Cleaning Service - Plainfield for office & workplace cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Office & workplace cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 13

All 6 Google reviews tagged “Office & workplace cleaning”

Nuke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I want to thank Kesap Clean for these great employees/ team. Sara, Christian and Molly. Did an awesome job on the whole office!! GREAT JOB!!!

Office & workplace cleaning+ Quality+ Professionalism+ Value
KatrinaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sue, Sue Ann, and Paige were excellent! They provided quality efficient cleaning!

General housekeepingOffice & workplace cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

With opening a new store comes lots and lots of dust!!! I sought out for a professional clean to tackle all the dust and they did a fantastic job. The 3 ladies left our floors beautiful. They even went over the floors 3 times, so they were very thorough. I would definitely recommend them to anyone needing help cleaning up construction dust. Thank you!!

Moving-related cleaningOffice & workplace cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Brad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The Kesap cleaning staff arrived on time and were friendly and courteous. They did a fantastic job providing an initial thorough deep cleaning of the church building (Followers of Christ Lutheran Church, Plainfield), followed by monthly and bimonthly standard cleanings. Each cleaning was thorough, complete, and…

Deep cleanOffice & workplace cleaningStandard cleaning+ Punctuality+ Quality+ Professionalism
PAR1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We've used Kesap Clean for several years to clean our office. They are always friendly, on time and do a great job! We really appreciate their excellent service.

Office & workplace cleaning
Patricia5 years ago★★★★★

Rating only, no written review.

Office & workplace cleaning+ Quality+ Professionalism+ Value

Price

$262+6% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 59%Overpriced 7%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General housekeeping80$158–$335
Deep clean38$347–$614
Standard cleaning27$158–$233
Moving-related cleaning12$334–$809
Office & workplace cleaning6—
Interior & exterior window cleaning6$164–$637
Cleaning2—

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