Dumpster rental service · Mocksville, NC · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty92−0.8Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 71 hauling servicesiPosition by Experts Score among all companies we track in this category. · better than 17%
4.9★★★★★263 Google reviews · 24 photos
98%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Key Waste LLC holds a 4.9 rating from 263 reviews, with customers frequently citing punctual delivery, easy online booking, responsive communication, and competitive pricing. Recurring themes include professional staff interactions and flexible scheduling for residential and commercial projects. However, some lower-rated reviews mention unexpected fees, unclear pickup date policies, and instances of poor customer service or communication errors during drop-off.
Google rating: 4.9 out of 5 from 263 reviews (98% five-star).
Reviews on this page: 263 Google reviews (200 with written comments, 6 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 8, 2026.
Service: Hauling Service serving Mocksville, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other hauling services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Key Waste LLCHauling Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Key Waste LLC: 93/100 on this factor. Category median: 97.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Key Waste LLC: 86/100 on this factor. Category median: 98.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Key Waste LLC: 92/100 on this factor. Category median: 100.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Key Waste LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Key Waste LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Key Waste LLC: 73/100 on this factor. Category median: 93.B
73
Bar = this company · dark tick = category median.
Star ratings
263 Google reviews we collected
4.9of 5
5 stars25898%
4 stars00%
3 stars00%
2 stars31%
1 star21%
Praise vs complaints
Phrases our text analysis found in 200 written reviews
98%praise
Praise38098%
Complaints92%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9324%
Staff & attitude7920%
Price & value6216%
Would recommend5915%
Quality & results5013%
Communication297%
Honesty & trust174%
What customers talk about
We read 200 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ordering was simple, they placed the dumpster exactly where I said to, and they picked it up right on time when my project was finished.”
“Too expensive compared to other company’s and slow service and forget getting the dumpster picked up on a Friday.”
“The person I spoke with when I ordered was helpful, professional, and actually personable — not the usual scripted call.”
“They have a lot of size choices for very affordable pricing.”
“So after I had to eat the additional $55 they taxed on a long distance fee that I was told would not be on there.”
“If you need waste disposal or dumpster rentals, look no further than Key Waste.”
“The folks at Key Waste were incredibly professional, kind and deluvered exceptional service.”
“Communication was great, you actually talk to a real person.”
“Great place to do business with honest fair respectful and know how to get business done!”
People customers mention
Ben9 reviews
Dumpster3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Key Waste LLC for 7 kinds of job. Pick one to see what they paid and said.
Irby3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent service from start to finish. I ordered a dumpster on a Friday and Key Waste had it at my house the following Monday. The person I spoke with when I ordered was helpful, professional, and actually personable — not the usual scripted call. The driver who delivered it was accommodating about where to place…
LukeLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
What an easy transaction. Ordering was simple, they placed the dumpster exactly where I said to, and they picked it up right on time when my project was finished. Communication was great, you actually talk to a real person. I couldn’t be happier with the ease of the whole thing. Great people- great company
brandi3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Key waste is the best! On time, very professional and friendly! Highly recommend. They have a lot of size choices for very affordable pricing.
We use them for our Cleanouts for our company and they are so prompt and communicative!
LaurenLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience all around. From booking online, to delivery, to pick up. Would recommend and use again!
leslie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
If you need waste disposal or dumpster rentals, look no further than Key Waste. Their communication was excellent from start to finish—super friendly, responsive, and easy to work with. I shopped around, and they easily had the best and cheapest prices in the area without sacrificing quality or service. Highly recommend!
Joshua7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Delivered and picked up in a timely manner. They recommended going up one size which turned out to be the right decision. Their customer service was great and answered all of our questions.
Excellent service from start to finish. I ordered a dumpster on a Friday and Key Waste had it at my house the following Monday. The person I spoke with when I ordered was helpful, professional, and actually personable — not the usual scripted call. The driver who delivered it was accommodating about where to place the bin so it worked with my driveway and garage access. Pickup was seamless once I was done. Easy company to deal with, and I’d use them again.
Response from the owner · 2 weeks ago
Irby thanks so much for your time to write an honest, 5 star review! Happy we could help, thank you for choosing Key Waste, and we hope to hear from you again when you need us!!😃
Tim Shelton7 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
What an easy transaction. Ordering was simple, they placed the dumpster exactly where I said to, and they picked it up right on time when my project was finished. Communication was great, you actually talk to a real person. I couldn’t be happier with the ease of the whole thing. Great people- great company
Response from the owner · 4 weeks ago
Thanks a bunch Luke, really appreciate you taking the time to write a great review! Happy we could help, if we can ever help again you know where to find us!
Thanks again.
brandi Hester3 reviewsiTotal number of Google reviews brandi has written across all businesses on Google Maps, not just this one.
Key waste is the best! On time, very professional and friendly! Highly recommend. They have a lot of size choices for very affordable pricing.
We use them for our Cleanouts for our company and they are so prompt and communicative!
Response from the owner · a month ago
Thanks a bunch Brandi, happy we could help! Always happy to work with you. Thanks for being an amazing customer, and hope to hear from you soon.
Lauren HubbardLocal Guide · 9 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
If you need waste disposal or dumpster rentals, look no further than Key Waste. Their communication was excellent from start to finish—super friendly, responsive, and easy to work with. I shopped around, and they easily had the best and cheapest prices in the area without sacrificing quality or service. Highly recommend!
Response from the owner · a month ago
Thanks a bunch Leslie! Happy we could help. Thanks for being a great customer!! Hope to hear from you again soon.
Joshua Reinheardt7 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Delivered and picked up in a timely manner. They recommended going up one size which turned out to be the right decision. Their customer service was great and answered all of our questions.
Response from the owner · a month ago
Thanks a bunch Joshua!! Happy we could help. Hope your project went well, and we’re always here if you need anything! Thanks again.
Jelani CowanLocal Guide · 15 reviewsiTotal number of Google reviews Jelani has written across all businesses on Google Maps, not just this one.
Clearing my fathers home after his passing was very stressful. Making arrangement for equipment and help to do so was just as stressful. The folks at Key Waste were incredibly professional, kind and deluvered exceptional service. Thank you for helping during this difficult undertaking.
Response from the owner · a month ago
Jelani thank you for the kind words. We’re happy we could help, and grateful for the opportunity. I’m sorry to hear about your circumstances, hope all goes well. If you need anything please reach out anytime.
Yvonne Randall1 reviewiTotal number of Google reviews Yvonne has written across all businesses on Google Maps, not just this one.
I recently ordered a dumpster. They called me at 7 AM saying they were on their way to drop the dumpster off when I told them I had to put plywood underneath of it so it didn’t mess up the customers brand new driveway. Had to rush out of the house leave my wife with our two babies to get there in time to lay down the plywood. Second, when I ordered the dumpster, I made it very clear. I only needed it for one week. Not once Did they tell me I had to call to have it picked up so 2 1/2 weeks later after I get home for me and my wife’s first vacation in two years. The dumpster was still there. I called and asked why it was still there cause I only needed it for a week. only then, did they tell me that they put me down as a contractor and I would have to call to have it picked up. I’ve used them in the past and I never had to do that. I asked for a Dumpster for a week and they would pick it up on Friday afternoon. So after I had to eat the additional $55 they taxed on a long distance fee that I was told would not be on there. The dumpster showed up filthy covered in mud.
When I use Key Dumpster’s in the past, they were great however this was a very sad experience and doubt I will use them again
Response from the owner · 2 years ago
Thanks a bunch Michael! Happy we could help. Hope to hear from you soon. Keep up the good work.
