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Kika Stretch Studios Montclair

Physical fitness program · Newark, NJ · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%68+43.2Reliability 28%34+9.6Replies to reviews 8%51+4.2Momentum penalty0−10Experts Score= 47Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 8 stretching studiosPosition by Experts Score among all companies we track in this category. · better than 0%
4.8 ★★★★★ 230 Google reviews · 9 photos
93%five-star reviews
2.00★last 12 monthsAverage stars on reviews from the last 12 months only.
20%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
66%reviews answered by the owner
Aug 2026latest review

Kika Stretch Studios Montclair at a glance

Google reviewers rate Kika Stretch Studios Montclair 4.8 out of 5 based on 230 reviews, with the owner responding to 66 percent of them. Customers frequently praise the personalized assisted stretching sessions, noting improved flexibility, better sleep, and a relaxing atmosphere provided by knowledgeable staff. However, several low-star reviews highlight significant difficulties with booking appointments, receiving communication regarding cancellations, and reaching the studio via phone or email.

  • Google rating: 4.8 out of 5 from 230 reviews (93% five-star).
  • Reviews on this page: 230 Google reviews (154 with written comments, 1 with photos).
  • Owner responses: the business replied to 66% of reviews.
  • Most recent review: August 25, 2026.
  • Service: Stretching Studio serving Newark, New Jersey.

Data from Google, last updated November 5, 2026.

Score profile vs other stretching studios

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: momentum.

Satisfaction68Reliability34Craft & service100Value–Momentum0Replies to reviews51Satisfaction: 68 (median 91)Reliability: 34 (median 85)Craft & service: 100 (median 100)Momentum: 0 (median 100)Replies to reviews: 51 (median 51)
This companyStretching Studios median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kika Stretch Studios Montclair: 68/100 on this factor. Category median: 91.B
68
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kika Stretch Studios Montclair: 34/100 on this factor. Category median: 85.D
34
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kika Stretch Studios Montclair: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kika Stretch Studios Montclair: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kika Stretch Studios Montclair: 51/100 on this factor. Category median: 51.C
51

Bar = this company · dark tick = category median.

Star ratings

230 Google reviews we collected

  • 5 stars21593%
  • 4 stars83%
  • 3 stars00%
  • 2 stars00%
  • 1 star73%

Praise vs complaints

Phrases our text analysis found in 154 written reviews

  • Praise11695%
  • Complaints65%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4033%
  • Would recommend2924%
  • Quality & results2621%
  • Speed & response119%
  • Communication76%
  • Price & value54%
  • Honesty & trust43%

What customers talk about

We read 154 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “If you are looking for a professional who combines expertise, positivity, and genuine care, Jewel is the one!”
  • “I highly recommend Kika Stretch Studios to anyone who wants to improve their health and well-being.”
    “I don't recommend this place at all.”
  • “He said you guys were so knowledgeable and very thorough!”
    “Horrible customer service and communication skills!”
  • “I felt a noticeable difference right away and always leave feeling lighter, more flexible, and refreshed.”
  • “She also communicated throughout the stretch where I needed to make enhancements.”
  • “Great place for a stretch after a long day working from home sitting on zoom call all day, it was well worth it.”
  • “I had no idea how much assisted stretching can help but it makes sense when you think about how it’s trusted by professional athletes.”

People customers mention

  • Jewel 5 reviews
  • Ashlee 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Jasmine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

One of the worst experiences I’ve had at a studio. The service was disappointing, the experience was frustrating, and for what they charge, I expected a completely different level of professionalism. I would not go back or recommend Kika Stretch Studio to anyone.

MartinLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

Its extremely difficult to book an appointment. Even if you do book an appointment, the instructor will call you and cancel or change the appointment time. I bought a 10 pack session and regret it so much. Tried contacting the website/phone number listed/ e-mail and zero response. I hate leaving bad reviews but this one deserves it.

John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I have been a long time Kika Studio customer. After over a year with a wonderful trainer Nyjah who left for PT school i was introduced to Kaitlyn. Yesterday’s session was incredible. Had the best nights sleep and this AM at the gym I was so loose and flexible. Truly glad of the benefits stretch has had on me

DonnisLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

It's very difficult getting someone on the phone or to respond to inquiry. I've tried every avenue to reach them to no avail.

NaimieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jewel Flowers is absolutely amazing! She greets you with a big smile every time and instantly makes you feel comfortable. Her positive energy is contagious, and her deep knowledge and skill really shine through in every session. What I appreciate most is how interactive and customized each stretch session is —…

katelyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I enjoyed my experience so much at Kika stretch that I had to come back and bring my 16-year-old daughter (Who also now loves it and wants to come with me every time). Victorie is amazing. This method is so therapeutic and effective, I can tell the difference in my workouts. My range Of motion has improved and my…

Photos

Customer reviews

4.8 ★★★★★ 230 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jasmine Brown1 reviewTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

One of the worst experiences I’ve had at a studio. The service was disappointing, the experience was frustrating, and for what they charge, I expected a completely different level of professionalism. I would not go back or recommend Kika Stretch Studio to anyone.

Martin KimLocal Guide · 24 reviewsTotal number of Google reviews Martin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Its extremely difficult to book an appointment. Even if you do book an appointment, the instructor will call you and cancel or change the appointment time. I bought a 10 pack session and regret it so much. Tried contacting the website/phone number listed/ e-mail and zero response. I hate leaving bad reviews but this one deserves it.

John McMorrow1 reviewTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been a long time Kika Studio customer. After over a year with a wonderful trainer Nyjah who left for PT school i was introduced to Kaitlyn. Yesterday’s session was incredible. Had the best nights sleep and this AM at the gym I was so loose and flexible. Truly glad of the benefits stretch has had on me

DonnisLocal Guide · 9 reviewsTotal number of Google reviews Donnis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It's very difficult getting someone on the phone or to respond to inquiry. I've tried every avenue to reach them to no avail.

Response from the owner · 7 months ago

Hi Donnie! How are you? We are so sorry for this. As you can see, we almost have a perfect 5 star rating, so this is not something that happens often. Our staff was away for training. Please give us a call at 9736928670. Talk soon

Naimie Marie LundiLocal Guide · 20 reviewsTotal number of Google reviews Naimie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jewel Flowers is absolutely amazing! She greets you with a big smile every time and instantly makes you feel comfortable. Her positive energy is contagious, and her deep knowledge and skill really shine through in every session. What I appreciate most is how interactive and customized each stretch session is — Jewel listens carefully and tailors everything to your specific needs. I felt a noticeable difference right away and always leave feeling lighter, more flexible, and refreshed. If you are looking for a professional who combines expertise, positivity, and genuine care, Jewel is the one!

Response from the owner · a year ago

Thank you so much ! We appreciate you so much

katelyn richards2 reviewsTotal number of Google reviews katelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I enjoyed my experience so much at Kika stretch that I had to come back and bring my 16-year-old daughter (Who also now loves it and wants to come with me every time). Victorie is amazing. This method is so therapeutic and effective, I can tell the difference in my workouts. My range Of motion has improved and my strength, as well. I’m definitely going to continue with my Kika Stretch sessions- now I can’t imagine life without it!

Response from the owner · a year ago

Thank you so much for coming 🙏🏽 We appreciate you.

C11 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a superb experience at Kika Stretch Studios! I went in there feeling a little tight, and Coach Jewel got me right! I love that they ask for any focus areas beforehand and really make sure that we involve stretches to address those areas. Also, the atmosphere was super relaxing. I had no idea how good a combination of oils and assisted stretching was, haha. Another highlight was the conversation. Time flew by (even through some of the more challenging stretches) because of the great coaching and conversation. It was like therapy, a massage, a stretch, and a conversation all in one. I definitely recommend and will be coming back!

Response from the owner · a year ago

Thank you so much!

Marteesha Fuller4 reviewsTotal number of Google reviews Marteesha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My boyfriend has been RAVING about his session since he finished on Sunday. He insisted I come up here and leave a review. He said you guys were so knowledgeable and very thorough! He left feeling 20 times better. Thank you for taking care of him. He’ll be back and I’ll be with him this time so I can experience the greatness lol

Response from the owner · a year ago

Thank you so much for coming! We look forward to seeing you too!

Carlito Sympatico1 reviewTotal number of Google reviews Carlito has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jewel has been so accommodating. I have to admit I am not the best with timeliness but she is kind and patient with me (I will get better I promise) The sessions are really great. I went to other studios in the past and almost gave up assisting stretching altogether but I am glad I gave it another chance because Jewel has been an absolute gem and the studio overall has a great atmosphere. I have already recommended it to a couple people. DB

Response from the owner · a year ago

Thank you soooooo much for your support. We truly appreciate you 🙏🏽

Shauna Wiggins6 reviewsTotal number of Google reviews Shauna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience! Went in tight and in pain. Left out feeling AMAZING! 10 out of 10! The staff, TOP TIER! Friendly, knowledgeable, easy to talk with, and THEY LISTEN! Will DEFINITELY be making regular visits!

Response from the owner · a year ago

Thank you so much! We appreciate you more than you know.

Kika Stretch Studios Montclair on Google Maps →

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