Experts Reviews · Company report
Killeen Plumbing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Killeen Plumbing Company

Bay Village, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 530 Google reviews

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Killeen Plumbing Company is better than 91% of gas contractors.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Killeen Plumbing Company is better than 86% of gas contractors.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Killeen Plumbing Company is better than 92% of gas contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Killeen Plumbing Company is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 75% of gas contractors.B
75

Reviews for your job

Customers hired Killeen Plumbing Company for 8 kinds of job.

Killeen Plumbing Company for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.1k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Installation”

Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Killeen did a great job! They made the repairs stress free, very professional and completed the work on time. We needed two sewer lines dug out and repaired. One through a kitchen cabinet to the outside and the, other one in a utility room under a wall into a half bathroom. Two huge jobs that could not have gone smoother. Thank you for everything!

Paid $2,000+Great priceInstallationPlumbing pipe repairRepair water fixtures
Dustin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I had a great experience with Killeen Plumbing. Specifically, Cylis and Ciani did a great job replacing my hot water tank and putting in a new main to the street. That was something they weren't expecting coming into the job, either, but were able to get that installed so I had hot water today. They got here on…

Customer photo from Dustin's review
Paid $1,400–1,600Great priceWater heater installationInstallationGeneral repairs
Rachel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I had a tub faucet emergency that required fast replacement of my entire bathtub faucet area as well as a conversion from 3 faucet to 1 center one. Not only did they fit me in first thing the following morning, but my professional, John Krey and his associate did a fantastic job. He replaced all my old pipe and…

Paid $800–1,000Reasonable priceInstallationPlumbing pipe repairRepair water fixtures
Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I just wanted to drop you a brief note of appreciation. Mike and Ciani did an outstanding job on our work. Mike is very knowledgeable and was a pleasure to work with. I particularly liked his attention to detail. This installation work consisted of tapping into an existing cistern and plumbing it to a raised…

Paid $2,000+Great priceInstallationPlumbing services
SusanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Mike and Jacob came January 3 and put in a new shower head , replaced my faucet in my downstairs bathroom and cleared a blockage from the kitchen sink. They braved the snowstorm and picked out a shower head for me. They came back January 20th to repair the kitchen faucet sprayer since that had to be ordered and…

Installation+ Quality
Justine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nick, Corey, John and one other team member came out today to work on the drainage in our backyard. While out, they also separately took a look at our sump pump as we were worried about its performance. Installed a new 12” drain and catch basin. The team was professional, walked us through the issues and solutions…

InstallationSewer repairService not listed+ Responsiveness+ Quality+ Professionalism
Dan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Killeen is my go-to plumber. They are always friendly and efficient. John and Aaron came by to knock out a list of things for me and provided another S-tier experience.

General repairsPlumbing fixture installationInstallation+ Responsiveness+ Punctuality+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company to work with. Provided a fair quote, excellent communication, very responsive to our questions & concerns, timely repair, professional staff, and friendly service. Will be the top of my list for future plumbing jobs.

InstallationPlumbing servicesOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Jenna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Killeen has serviced our home for two years and provided a range of services, from installations to checks to repairs and more. They are prompt, friendly, knowledgeable and just generally speaking great to work with. Today Alex helped us out with a few concerns related to our kitchen faucet. Not only was he able to…

Bathroom remodelingGeneral constructionGeneral repairs+ Responsiveness+ Punctuality+ Quality
Shawn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used Killeen's plumbing multiple times for a variety of plumbing issues. Every time the plumbers have been professional, courteous, very knowledgeable and performed excellent work. Today, Tom and AJ came out for a repair job that wound up being much more complicated than expected. They informed me of what…

InstallationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Lawrence4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would like to say a big thanks to Patrick and John for the fine job they did for me today. Arrived as scheduled, immediately grasped what I wanted done, and went about getting the job done with dispatch and high professionalism. I was not surprised by this - they both have been here before and their performance…

Installation
Jim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Pat and John arrived as scheduled. Pat and John were very cordial and professional. They got to work immediately and kept me informed. When needed they asked for my input on how I wanted the item centered etc. They completed the job very timely including clean up and disposed of the old fixtures, cabinet, and top. I…

Installation+ Responsiveness+ Punctuality+ Quality
Matt9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used Killeen for many years! They do an amazing job and are honest and charge fair pricing. I tell anyone that is ever looking for a plumber to call Killeen.

RemodelingInstallation+ Responsiveness+ Punctuality+ Quality

Price

$351-4% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning36$148–$393
Plumbing services35—
Plumbing pipe repair33$228–$988
Toilet repair27$124–$417
Plumbing leak detection27$122–$454
Water heater installation22$1.1k–$2.4k
General repairs22—
Faucet installation19$161–$383

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