Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Killeen Plumbing 4.9 out of 5 based on 530 reviews, with the owner responding to 85 percent of them. Customers frequently cite punctual arrival, clear communication, and reasonable pricing for services including drain repairs, water heater replacements, and leak fixes. However, some low-star reviews criticize unexpected diagnostic fees, price discrepancies between estimates and final bills, and instances where work was left incomplete or caused additional damage.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
530 Google reviews we collected
Phrases our text analysis found in 501 written reviews
Price verdicts customers left with their Google review
Middle half of what 58 customers paid ($161–$1.2k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 501 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always excellent, used them 4 times, always friendly, on time and reasonable price.”
“No one even seen the guy leave and whoever answers their phone is rude.”
“They made the repairs stress free, very professional and completed the work on time.”
“Never called back and just sent an invoice over for the originally agreed amount.”
“Brian did a great job, explaining as he went along (multiple small jobs).”
“Frustrated to have thrown $150 at someone who didn't fix our problem and was not honest about when the estimate became more.”
“I would recommend them to my neighbors and if I have any future problems I would not hesitate to contact Killeeen plumbing.”
“Joe has become a trusted resource that we go to whenever we have any water issues, and I can't recommend him highly enough!”
“The cost is very reasonable and we are thankful to know reliable plumbers to call as needed.”
“Over priced and poor quality.”
“Many thanks to Jason, Nick, Ryan, and Cade for their timeliness, excellent communication, and professionalism throughout the entire process.”
“He’s super upfront, honest, fair and thorough with everything.”
“Dishonest and wrong.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Killeen Plumbing Company for 8 kinds of job. Pick one to see what they paid and said.
Terry was awesome! Fixed our leaky faucet in about an hour. And helped my son put a wheel on his bike! Great job, super friendly and very talented! So glad Killeen was recommended to us!!
Always excellent, used them 4 times, always friendly, on time and reasonable price. Highly recommend
Great service & response time. Terry & Christain were very respectful of the property. They were efficient & did the job well. I’d recommend them if you can. Took lead pipe & replaced with new PVC without damaging walls, floors or anything unneeded.
Killeen did a great job! They made the repairs stress free, very professional and completed the work on time. We needed two sewer lines dug out and repaired. One through a kitchen cabinet to the outside and the, other one in a utility room under a wall into a half bathroom. Two huge jobs that could not have gone smoother. Thank you for everything!
Brian was great. Efficient work at a reasonable price. Cleaned up and left the space better than he found it. Would recommend Killeen to anyone.
George and Travis were very courtesy and professional. George recognized the problem and explained to me how he was going to correct the problem. George was very detailed and systematic in his approach replacing the storm branch pipe and sanitary drains. He used the camera to verify there are no other issues with…
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 36 | $148–$393 |
| Plumbing services | 35 | — |
| Plumbing pipe repair | 33 | $228–$988 |
| Toilet repair | 27 | $124–$417 |
| Plumbing leak detection | 27 | $122–$454 |
| Water heater installation | 22 | $1.1k–$2.4k |
| General repairs | 22 | — |
| Faucet installation | 19 | $161–$383 |
4.9 ★★★★★ 530 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Terry was awesome! Fixed our leaky faucet in about an hour. And helped my son put a wheel on his bike! Great job, super friendly and very talented! So glad Killeen was recommended to us!!
Always excellent, used them 4 times, always friendly, on time and reasonable price. Highly recommend
Tree roots had damaged the clay pipe in my basement floor drain. Cement floor needed to be dug up & replace drain with PVC. Everyone at Killeen were professional & great to work with. Pete guided me through the process & Darrin, Christian, Jacob & Cylis were all outstanding guys that worked hard & got my basement up & running again! Many thanks to all of you!!
Killeen Plumbing came through on short notice to address a significant drain issue, including excavation, right in the middle of our renovation. Many thanks to Jason, Nick, Ryan, and Cade for their timeliness, excellent communication, and professionalism throughout the entire process.
Great service & response time. Terry & Christain were very respectful of the property. They were efficient & did the job well. I’d recommend them if you can. Took lead pipe & replaced with new PVC without damaging walls, floors or anything unneeded.
Killeen did a great job! They made the repairs stress free, very professional and completed the work on time. We needed two sewer lines dug out and repaired. One through a kitchen cabinet to the outside and the, other one in a utility room under a wall into a half bathroom. Two huge jobs that could not have gone smoother. Thank you for everything!
Brian did a great job, explaining as he went along (multiple small jobs).
Thank you so much, Nancy! We’re glad Brian was able to take care of your plumbing needs and keep you informed along the way. We really appreciate you recognizing the time he took to explain everything while completing the different repairs. Thank you for choosing Killeen Plumbing and for taking the time to leave us a review! - The Killeen Plumbing Team💧
Brian was great. Efficient work at a reasonable price. Cleaned up and left the space better than he found it. Would recommend Killeen to anyone.
Thank you so much, Christian! We’re glad Brian provided efficient, professional service at a reasonable price. We especially appreciate you noticing the care he took to clean up and leave the space better than he found it. Thank you for choosing Killeen Plumbing and for recommending us to others! - The Killeen Plumbing Team💧
George and Travis were very courtesy and professional. George recognized the problem and explained to me how he was going to correct the problem. George was very detailed and systematic in his approach replacing the storm branch pipe and sanitary drains. He used the camera to verify there are no other issues with the drains and checked the sump pump. The work area both in the yard and in the basement was completely cleaned. I would recommend them to my neighbors and if I have any future problems I would not hesitate to contact Killeeen plumbing.
Thank you so much, James! We’re glad George and Travis were able to clearly identify the issue, explain the repair process, and take such a thorough approach to the work. We especially appreciate you recognizing George’s attention to detail, the camera verification, sump pump check, and the care taken to leave both the yard and basement clean. Thank you for trusting Killeen Plumbing and for recommending us to your neighbors. We truly appreciate your support and will be here whenever you need us! - The Killeen Plumbing Team💧
Brian was very personable young man. Even introduced me to a bit of new tech with drain stopper. I’m satisfied.
Thank you so much! We’re glad Brian made your visit a positive experience and was able to show you a helpful new drain stopper option along the way. We appreciate you choosing Killeen Plumbing and taking the time to share your feedback! - The Killeen Plumbing Team💧
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
