Experts Reviews · Company report
Killeen Plumbing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Killeen Plumbing Company

Bay Village, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 46 gas contractors · 4.9★ from 530 Google reviews

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Killeen Plumbing Company is better than 91% of gas contractors.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Killeen Plumbing Company is better than 85% of gas contractors.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Killeen Plumbing Company is better than 92% of gas contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Killeen Plumbing Company is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 75% of gas contractors.B
75

Reviews for your job

Customers hired Killeen Plumbing Company for 8 kinds of job.

Killeen Plumbing Company for plumbing fixture installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$800–1,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing fixture installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Plumbing fixture installation”

Rachel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I had a tub faucet emergency that required fast replacement of my entire bathtub faucet area as well as a conversion from 3 faucet to 1 center one. Not only did they fit me in first thing the following morning, but my professional, John Krey and his associate did a fantastic job. He replaced all my old pipe and…

Paid $800–1,000Reasonable priceInstallationPlumbing pipe repairRepair water fixtures
Sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Ryan came out and removed our old cement laundry room sink and replaced with a Mustee wall mounted laundry sink. He update the faucet, and replaced two outdoor hose bibs. He finished the job in less than the time frame quoted and adjustments were made to our labor cost to reflect this. He was kind & courteous as was…

Plumbing fixture installationFaucet installationPlumbing leak repair
TonyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Two jobs completed successfully for me today. Converted main water wind-up valve to a new ball valve, and installed new sump pump and a back up unit. Ryan is a great plumber and did an excellent job for me.

Paid $1,000+Reasonable pricePlumbing fixture installationSump pump installation
Jaime16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Completely professional experience, Completed the jobs quickly and completely.

Paid $400–500Reasonable pricePlumbing fixture installationShower repair
MichaelLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had an abrupt failure of our basement main valve, and of course this requires involvement with CLE water, but the seriously great dispatchers at Killeen advised us on how to handle it with the water department and they stayed completely connected throughout the process, moving our scheduling from day to day,…

Reasonable pricePlumbing fixture installationPlumbing leak repair
Di-Anna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a plumbing emergency that required a same day appointment. Other contractors were giving me dates 3 to even 10 days out, which was astonishing to me since I had water actively flowing out of a pipe in my laundry room. So, I called Killeen. They were here within 2.5 hours of my call. ANDY and ANDREW were…

Plumbing leak detectionGeneral repairsPlumbing fixture installation+ Responsiveness+ Punctuality+ Quality
Dan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Killeen is my go-to plumber. They are always friendly and efficient. John and Aaron came by to knock out a list of things for me and provided another S-tier experience.

General repairsPlumbing fixture installationInstallation+ Responsiveness+ Punctuality+ Quality
JimLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We have been using Killeen Plumbing for 13+ years. They are very reliable. Today we had the team of Pat & John for bathroom work at one of our rentals. They in particular are very courteous, professional, and efficient. Killeen Plumbing is a keeper in our book. John and JIm

Plumbing fixture installationPlumbing services+ Responsiveness+ Punctuality+ Quality
LitsaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always reliable, friendly and professional. I’ve used them many times and will continue to do so. It’s always been a good experience with reasonable prices.

General repairsFaucet installationPlumbing fixture installation+ Responsiveness+ Punctuality+ Quality
am4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alex was great, quick, professional & went above & beyond helping me and additionally detected/fixed toilet issue. Reasonable honest prices & svc. Highly recommended.

Faucet installationPlumbing fixture installationFaucet repair
Jenna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Killeen has serviced our home for two years and provided a range of services, from installations to checks to repairs and more. They are prompt, friendly, knowledgeable and just generally speaking great to work with. Today Alex helped us out with a few concerns related to our kitchen faucet. Not only was he able to…

Bathroom remodelingGeneral constructionGeneral repairs+ Responsiveness+ Punctuality+ Quality
Kate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had several odd plumbing jobs around our house that we'd been putting off. Pat and John came and were kind, efficient, walked me through what they did once completed and did a great, affordable job. Highly recommend!

Plumbing leak detectionGeneral repairsPlumbing fixture installation+ Responsiveness+ Punctuality+ Quality
Anne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Pete and Ralph from Killeen Plumbing were on time and did a very professional job in installing an outside frost free water faucet. We have used this plumbing company in the past and they never disappoint. I will continue to count on Killeen Plumbing for all my plumbing needs. Thank you for a job well done. I…

Plumbing fixture installationOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
BenLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

We have hired Killeen several times for drain clean-outs and plumbing installations at three of our properties. They always do outstanding work. They are a “headache-free” contractor. We recently hired Killeen to install plumbing for our master bathroom. Tommy quoted the job and Nate lead the rough-in install. I've…

General constructionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality

Price

$3510% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning36$57–$393
Plumbing services35—
Plumbing pipe repair33$251–$1.4k
Toilet repair27$124–$554
Plumbing leak detection27$57–$506
Water heater installation22$1.2k–$2.5k
General repairs22—
Faucet installation19$261–$680

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