Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts

Experts Reviews · Company report
Killeen Plumbing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Killeen Plumbing Company

Bay Village, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 46 gas contractors · 4.9★ from 530 Google reviews

📞 Call (440) 871-1112Request a call backWebsite ↗

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Killeen Plumbing Company is better than 91% of gas contractors.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Killeen Plumbing Company is better than 85% of gas contractors.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Killeen Plumbing Company is better than 92% of gas contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Killeen Plumbing Company is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 75% of gas contractors.B
75

Reviews for your job

Customers hired Killeen Plumbing Company for 8 kinds of job.

Killeen Plumbing Company for repair water fixtures

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$800–1,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair water fixtures”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Repair water fixtures”

Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Terry was awesome! Fixed our leaky faucet in about an hour. And helped my son put a wheel on his bike! Great job, super friendly and very talented! So glad Killeen was recommended to us!!

Paid $200–400Great priceRepair water fixtures
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Killeen did a great job! They made the repairs stress free, very professional and completed the work on time. We needed two sewer lines dug out and repaired. One through a kitchen cabinet to the outside and the, other one in a utility room under a wall into a half bathroom. Two huge jobs that could not have gone smoother. Thank you for everything!

Paid $2,000+Great priceInstallationPlumbing pipe repairRepair water fixtures
Nancy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Brian did a great job, explaining as he went along (multiple small jobs).

Paid $400–600Toilet repairRepair water fixturesFaucet repair
Rachel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I had a tub faucet emergency that required fast replacement of my entire bathtub faucet area as well as a conversion from 3 faucet to 1 center one. Not only did they fit me in first thing the following morning, but my professional, John Krey and his associate did a fantastic job. He replaced all my old pipe and…

Paid $800–1,000Reasonable priceInstallationPlumbing pipe repairRepair water fixtures
Joel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Killeen has performed two plumbing jobs for us in last year and very pleased with their work. From the front office to the plumbers very professional and prompt. While plumbers are not cheap, they are very reasonable and do quality work. We would highly recommend them for folks on west side of Cleveland.

Paid $200–300Reasonable priceRepair water fixturesPlumbing leak repair
JohnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Super quick, responsive. Professional, fixed the plumbing issue quickly.

Repair water fixtures
Di-Anna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a plumbing emergency that required a same day appointment. Other contractors were giving me dates 3 to even 10 days out, which was astonishing to me since I had water actively flowing out of a pipe in my laundry room. So, I called Killeen. They were here within 2.5 hours of my call. ANDY and ANDREW were…

Plumbing leak detectionGeneral repairsPlumbing fixture installation+ Responsiveness+ Punctuality+ Quality
Jacquelynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I needed to have an aging water manifold replaced in a home built on a slab foundation. Between the foundation type, the antiquated system, and the close quarters, this was a difficult plumbing job to say the least. Tony from Killeen Plumbing exceeded all of my expectations, not only replacing the system but…

Repair water fixtures+ Responsiveness+ Quality+ Professionalism
Pete3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have had Killeen Plumbing do a number of plumbing jobs over the years and they are by far the most professional, efficient and skilled contractor I have ever worked with. They may not be a super discount plumber, but you get what you pay for, and I’d rather have the work done right the first time!! Thank you

Plumbing leak detectionGeneral repairsWater heater installation+ Responsiveness+ Punctuality+ Quality
Jenna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Killeen has serviced our home for two years and provided a range of services, from installations to checks to repairs and more. They are prompt, friendly, knowledgeable and just generally speaking great to work with. Today Alex helped us out with a few concerns related to our kitchen faucet. Not only was he able to…

Bathroom remodelingGeneral constructionGeneral repairs+ Responsiveness+ Punctuality+ Quality

Price

$3510% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning36$57–$393
Plumbing services35—
Plumbing pipe repair33$251–$1.4k
Toilet repair27$124–$554
Plumbing leak detection27$57–$506
Water heater installation22$1.2k–$2.5k
General repairs22—
Faucet installation19$261–$680

Compare with

JD'S Plumbing LLC logoJD'S Plumbing LLCExperts Score 80Bay Village · 4.85★Butts Plumbing logoButts PlumbingExperts Score 31Bay Village · 4.66★