Experts Reviews · Company report
Killeen Plumbing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Killeen Plumbing Company

Bay Village, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 530 Google reviews

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Killeen Plumbing Company is better than 91% of gas contractors.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Killeen Plumbing Company is better than 86% of gas contractors.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Killeen Plumbing Company is better than 92% of gas contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Killeen Plumbing Company is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 75% of gas contractors.B
75

Reviews for your job

Customers hired Killeen Plumbing Company for 8 kinds of job.

Killeen Plumbing Company for sewer cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$470
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Sewer cleaning”

Marissa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

We’ve called Killeen over the past year for three seperate issues. Each time they consistently shown up prompt, have clear communication and are very efficient. I would highly recommend them to anyone. The cost is very reasonable and we are thankful to know reliable plumbers to call as needed. They have jetted our…

Great priceWater heater installationDrain cleaningPlumbing pipe repair
ArleneLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I’d give 10 stars if available, to Joe!! Joe Conway is the only plumber I use and trust. He’s knowledgeable, efficient, professional, polite, explains everything so I can understand what he’s doing. Hard worker and smart. Thank you!!

Sewer cleaning
Bri9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had some storm water backflow into my basement recently and I contacted Killeen. Joe Conway and Travis did an excellent job with explaining what was going on. They flushed the lines out and scoped it all out to make sure everything was working as it should. They were able to complete the job in an hour which was…

Reasonable priceSewer cleaning
Aramis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Andy and Cion did an awesome job! On time, respectful, knowledgeable and efficient. I definitely recommend Killeen for your plumbing needs!

Paid $200–300Great priceSewer cleaning
Julia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The guys from Killian plumbing came to check out and fix all the storm sewers in our yard in 2024. They were very thorough in looking ahead of time to see what needed to be done and they rechecked when they actually came out to do the work. They checked the sewers around every side of the house and the garage.…

Paid $1,000+Reasonable pricePlumbing pipe repairSewer cleaningOutdoor plumbing system repair
AdrienneLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We asked Killeen to come give us a second opinion on repairs needed for our sewer line. They were referred to us by multiple neighbors! Dan was their tech and he did a great job explaining our options and answering our questions. He even helped snake two huge root balls that were stuck in our line. The company…

Drain cleaningPlumbing leak detectionSewer cleaning+ Responsiveness+ Punctuality+ Quality
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

After my wife originally booked Roto Rooter, we received a quote of more than $13,000 to fix our sewer backup. I knew something wasn't right and wanted a second opinion. So I asked around and did some searching on Google and numerous people told me about Killeen Plumbing. George and Josh came out and worked their…

Sewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
Curtis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I reached out to Killeen Plumbing after getting a quote that was literally 10 times the cost that I ended up paying for Killeen to clear out the sewer line backing up our sump pump. They had the work done within 4 hours of making the call! Couldn’t be happier, and they’ve got a new loyal customer!

Plumbing servicesSewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
Josh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Killeens guys made it out to me within a few hours of calling on a Saturday. Got my sewer flowing and gave me extensive information about my issue. Both gentleman were very knowledgeable of the field, polite, and all around helpful and pleasant to have in my home.

Sewer cleaning+ Responsiveness+ Professionalism
Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Used Killeen Plumbing based on a reference from a family member who was overly satisfied with their service. When I first contacted Killeen and explained my issue they informed me the county I live in provides the service for free--I was amazed with their honesty. Despite that, I decided to go with the professionals…

Sewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
Rob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

John and crew did a great job. He addressed every item and it looks great. This is the third time using Killeen and I’m 3 for 3. Every plumber has been great to work with and John fell into that category! They are rockstars in my book.

General constructionSewer cleaning+ Responsiveness+ Punctuality+ Quality
Suzanne10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called Killeen to come out due to a sewer back up in my basement. I called as soon as they opened at 8am and by 1pm they were at my house. @Joe Conway was able to find a clean out in my front yard and clear years of tree roots plus run a camera inspection of the pipes. He was super friendly - even looking at a…

Plumbing servicesShower repairToilet repair+ Responsiveness+ Punctuality+ Quality
Maridell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My plumber referred me to this company for sewer issue and from the person who answered the phone (sorry I forgot her name) to Joe Conway and his assistant Andrew, I couldn't be more pleased! Everyone was professional, flexible, on-time, courteous and I appreciated their cleanup after. My basement looked like they…

Sewer cleaning+ Responsiveness+ Punctuality+ Quality
Margaret8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used the services of Killeen Plumbing for the past 20 years. They have been exceptional in every way. On September 2, 2022 two plumbers came to my house. Joe Conway and Josh...they were excellent! They cleaned the drain in my laundry room. They explained what they did...and were very efficient. I greatly…

Plumbing servicesSewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nick and Dan came out to my house because bathroom was backed up. The problem was tree roots. They dug down by hand where pipe left the house and there was broken pipe and tree roots in about a two foot section that total clogged pipe. They replaced and repaired and checked down stream for more roots. They did a…

Sewer repairSewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Called Killeen Plumbing a little before 1pm and they were here at 4 to clean out a clogged sewer pipe. Definitely will call them again for future plumbing repair needs. Job well done. Thank you!!

Sewer cleaning+ Responsiveness+ Punctuality+ Quality

Price

$351-4% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning36$148–$393
Plumbing services35—
Plumbing pipe repair33$228–$988
Toilet repair27$124–$417
Plumbing leak detection27$122–$454
Water heater installation22$1.1k–$2.4k
General repairs22—
Faucet installation19$161–$383

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