Experts Reviews · Company report
Killeen Plumbing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Killeen Plumbing Company

Bay Village, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 530 Google reviews

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Killeen Plumbing Company is better than 91% of gas contractors.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Killeen Plumbing Company is better than 86% of gas contractors.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Killeen Plumbing Company is better than 92% of gas contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Killeen Plumbing Company is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 75% of gas contractors.B
75

Reviews for your job

Customers hired Killeen Plumbing Company for 8 kinds of job.

Killeen Plumbing Company for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Sewer repair”

Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Killeen did a great job! They made the repairs stress free, very professional and completed the work on time. We needed two sewer lines dug out and repaired. One through a kitchen cabinet to the outside and the, other one in a utility room under a wall into a half bathroom. Two huge jobs that could not have gone smoother. Thank you for everything!

Paid $2,000+Great priceInstallationPlumbing pipe repairRepair water fixtures
Frank3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Killeen crew(Nick,Ryan,Dillon,John) replaced a crushed main sewer pipe located in my driveway. They saved one section of concrete and had to cut a half section of another. Due to timing it took 2 days but only about 8 hrs to replace a crushed main sewer section that had caused me 2 sewer backup this past month. I…

Sewer repair
Julia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The guys from Killian plumbing came to check out and fix all the storm sewers in our yard in 2024. They were very thorough in looking ahead of time to see what needed to be done and they rechecked when they actually came out to do the work. They checked the sewers around every side of the house and the garage.…

Paid $1,000+Reasonable pricePlumbing pipe repairSewer cleaningOutdoor plumbing system repair
AdrienneLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We asked Killeen to come give us a second opinion on repairs needed for our sewer line. They were referred to us by multiple neighbors! Dan was their tech and he did a great job explaining our options and answering our questions. He even helped snake two huge root balls that were stuck in our line. The company…

Drain cleaningPlumbing leak detectionSewer cleaning+ Responsiveness+ Punctuality+ Quality
Justine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nick, Corey, John and one other team member came out today to work on the drainage in our backyard. While out, they also separately took a look at our sump pump as we were worried about its performance. Installed a new 12” drain and catch basin. The team was professional, walked us through the issues and solutions…

InstallationSewer repairService not listed+ Responsiveness+ Quality+ Professionalism
Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We hired Killeen Plumbing to follow up on a sewer drainage issue. Corey, Nick, John, and Jacob did an amazing job excavating the collapsed pipe and replacing it. They were communicative, thorough, and treated us with kindness and respect. They are definitely on my list of "Go-To" companies for the future!

Sewer repair+ Responsiveness+ Punctuality+ Quality
Katie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andy and Aaron were fantastic! They came within an hour of us calling and took care of the issue right away.

Sewer repair+ Responsiveness+ Punctuality+ Quality
John14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Killeen plumbing is a amazing company with fair prices and they are the only plumbing company I trust. Andy their plumber is a super nice and detailed guy. He does great work and makes sure his work is right the first time. Andy is always willing to do additional tasks beyond the oringal quoted job. A++++++

General repairsToilet installationOutdoor plumbing system repair+ Responsiveness+ Quality+ Professionalism
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the second time in about 4 months that I've had Killeen plumbing out for repairs on our home. Since it's an older home, we have random things crop up with the plumbing occasionally. Their service is fast and professional. Their customer service staff is responsive and helpful in getting a technician out…

Faucet installationSewer repair+ Responsiveness+ Punctuality+ Quality
D5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Randy and Joshua responded in a timely manner. Their service was both friendly and professional throughout the service call. They assessed and diagnosed the problem and best course of remedy. It was not long before the issue was resolved. Excellent service with a company I will use again in the future.

Sewer repair+ Responsiveness+ Quality+ Professionalism
D5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was having some unusual sewer type smells coming from my third-floor. I turned to the plumbers who I’ve been using for years, Killeen Plumbing. They were very responsive And manage to set up a visit that day! Alex was professional ,took his time to diagnose the problem and pinpointed the roof vent that was blocked…

Sewer repair+ Responsiveness+ Quality+ Professionalism
greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nick and Dan came out to my house because bathroom was backed up. The problem was tree roots. They dug down by hand where pipe left the house and there was broken pipe and tree roots in about a two foot section that total clogged pipe. They replaced and repaired and checked down stream for more roots. They did a…

Sewer repairSewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
Duane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The guys that came out to do the repairs were great. They knew exactly what they were doing, cleaned everything up when they left. Friendly people. Seriously, very very professional. I am 100% satisfied

Sewer repair+ Responsiveness+ Punctuality+ Quality
jackie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike and Aaron did an absolutely wonderful job on our clogged sewer line. And it was on a holiday weekend at that! It was a very labor intensive and rather nasty job I might add that involved accessing the sewer line by jackhammering a hole in our concrete basement floor to be able to get access to the clogged…

Sewer repair+ Responsiveness+ Punctuality+ Quality

Price

$351-4% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning36$148–$393
Plumbing services35—
Plumbing pipe repair33$228–$988
Toilet repair27$124–$417
Plumbing leak detection27$122–$454
Water heater installation22$1.1k–$2.4k
General repairs22—
Faucet installation19$161–$383

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