Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts

Experts Reviews · Company report
Killeen Plumbing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Killeen Plumbing Company

Bay Village, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 530 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Killeen Plumbing Company is better than 91% of gas contractors.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Killeen Plumbing Company is better than 86% of gas contractors.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Killeen Plumbing Company is better than 92% of gas contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Killeen Plumbing Company is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 75% of gas contractors.B
75

Reviews for your job

Customers hired Killeen Plumbing Company for 8 kinds of job.

Killeen Plumbing Company for shower installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–800
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 8

All 8 Google reviews tagged “Shower installation”

Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Cylis came out on 10/15/26 and successfully stopped the banging of our water pipes!! He was kind, thorough and we always request him!! The best!!

Paid $1–200Shower installationDrain cleaningPlumbing pipe repair
Richard8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Cylis was here today to finish the project on my bath tub. Excellent employee, very efficient. He explained everything as he was going through the job. He had to open the wall to change out the entire bathtub fixtures. Cleaned up completely afterwards just a very nice guy too.

Paid $600–800Reasonable priceShower installation
MarissaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This was our second time having Killeen out. We have had them install a shower head, repair a faucet, and fix a clog. Each service was scheduled quickly (we got on the schedule same day) and done efficiently (both times they were here for less than an hour). Their employees are always kind, communicative about ETAs…

Toilet repairShower installationFaucet repair
Katherine13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Killeen is a great company to do business with. Guys are knowledgeable, courteous and very careful to protect your house as they are performing their jobs. We have used them several times over the past few years. Highly recommend!!!

Shower installationToilet installation+ Responsiveness+ Punctuality+ Quality
Jenna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Killeen has serviced our home for two years and provided a range of services, from installations to checks to repairs and more. They are prompt, friendly, knowledgeable and just generally speaking great to work with. Today Alex helped us out with a few concerns related to our kitchen faucet. Not only was he able to…

Bathroom remodelingGeneral constructionGeneral repairs+ Responsiveness+ Punctuality+ Quality
CraigLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We’ve used Killeen Plumbing for 20yrs. Simply the best. High quality meticulous work, professional and personable, punctual and thorough. They’re finishing a complete bathroom makeover - beautiful work that meets my extremely high standards. Special recognition to the dream team: Cory, Tony, Matt, and Andrew.

General repairsRemodelingShower installation+ Responsiveness+ Punctuality+ Quality
BenLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

We have hired Killeen several times for drain clean-outs and plumbing installations at three of our properties. They always do outstanding work. They are a “headache-free” contractor. We recently hired Killeen to install plumbing for our master bathroom. Tommy quoted the job and Nate lead the rough-in install. I've…

General constructionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Corey from Killeen Plumbing is absolutely fantastic. He was punctual, polite, and extremely well-informed. He performed my work skillfully and efficiently in both my personal residence and my rental property. The job was done quickly and without any complications. I highly recommend Killeen Plumbing without hesitation!

Shower installationToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality

Price

$351-4% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning36$148–$393
Plumbing services35—
Plumbing pipe repair33$228–$988
Toilet repair27$124–$417
Plumbing leak detection27$122–$454
Water heater installation22$1.1k–$2.4k
General repairs22—
Faucet installation19$161–$383

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