Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Killeen Plumbing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Killeen Plumbing Company

Bay Village, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 530 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Killeen Plumbing Company is better than 91% of gas contractors.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Killeen Plumbing Company is better than 86% of gas contractors.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Killeen Plumbing Company is better than 92% of gas contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Killeen Plumbing Company is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 75% of gas contractors.B
75

Reviews for your job

Customers hired Killeen Plumbing Company for 8 kinds of job.

Killeen Plumbing Company for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$800–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$529
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Shower repair”

Rachel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I had a tub faucet emergency that required fast replacement of my entire bathtub faucet area as well as a conversion from 3 faucet to 1 center one. Not only did they fit me in first thing the following morning, but my professional, John Krey and his associate did a fantastic job. He replaced all my old pipe and…

Paid $800–1,000Reasonable priceInstallationPlumbing pipe repairRepair water fixtures
Danielle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Cylis and Ciani saved the day and fixed my shower. They did excellent work and so professional. Great to see young men in the trades. I was so happy I wanted to hug them . Will definitely be using them for my next project

Customer photo from Danielle's review
Paid $400–600Great priceShower repair
Jaime16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Completely professional experience, Completed the jobs quickly and completely.

Paid $400–500Reasonable pricePlumbing fixture installationShower repair
Suzanne10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called Killeen to come out due to a sewer back up in my basement. I called as soon as they opened at 8am and by 1pm they were at my house. @Joe Conway was able to find a clean out in my front yard and clear years of tree roots plus run a camera inspection of the pipes. He was super friendly - even looking at a…

Plumbing servicesShower repairToilet repair+ Responsiveness+ Punctuality+ Quality
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used this company a number of times over the years. We live in an old home that has old plumbing. Patrick has been to our home a number of times. He has always been professional, efficient and kind. The rates are good and the quality of work is impressive. Today Patrick and Johnny fixed a leak we had. They…

Shower repair+ Responsiveness+ Punctuality+ Quality
TimLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Killeen Plumbing many times and never had a problem having someone respond to our needs. We have had them do the smallest projects (repairing the hardware in our bathtub) to a very large project (excavating a blocked drainage). I refer them out to everyone who asks me for a plumbing company. They get 6 stars in my book.

Plumbing pipe repairShower repairToilet repair+ Responsiveness+ Punctuality+ Quality

Price

$351-4% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning36$148–$393
Plumbing services35—
Plumbing pipe repair33$228–$988
Toilet repair27$124–$417
Plumbing leak detection27$122–$454
Water heater installation22$1.1k–$2.4k
General repairs22—
Faucet installation19$161–$383

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