Analyzing 5,825,7725.8M ReviewsFor 16,07516.1K Experts

Experts Reviews · Company report
Killeen Plumbing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Killeen Plumbing Company

Bay Village, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 530 Google reviews

📞 Call (440) 871-1112Request a call backWebsite ↗

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Killeen Plumbing Company is better than 91% of gas contractors.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Killeen Plumbing Company is better than 86% of gas contractors.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Killeen Plumbing Company is better than 92% of gas contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Killeen Plumbing Company is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 75% of gas contractors.B
75

Reviews for your job

Customers hired Killeen Plumbing Company for 8 kinds of job.

Killeen Plumbing Company for toilet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$800–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$664–$1.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 8

All 8 Google reviews tagged “Toilet installation”

Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Cylis installed 2 toilets for us and did a fantastic job. He was efficient and courteous.

Paid $800–1,000Reasonable priceToilet installation
Tina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had the PLEASURE of working with Killeen on several jobs. No amount of words can express my sincere gratitude for the kindness and compassion conveyed by the entire team, and I’d like to especially recognize Cylis. Not only do he and his team do excellent work, but they convey empathy and understanding to a…

Toilet repairFaucet repairToilet installation
Katherine13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Killeen is a great company to do business with. Guys are knowledgeable, courteous and very careful to protect your house as they are performing their jobs. We have used them several times over the past few years. Highly recommend!!!

Shower installationToilet installation+ Responsiveness+ Punctuality+ Quality
John14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Killeen plumbing is a amazing company with fair prices and they are the only plumbing company I trust. Andy their plumber is a super nice and detailed guy. He does great work and makes sure his work is right the first time. Andy is always willing to do additional tasks beyond the oringal quoted job. A++++++

General repairsToilet installationOutdoor plumbing system repair+ Responsiveness+ Quality+ Professionalism
Andy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tom and Aaron were very professional, honest, and quick. I appreciated the honest feedback the most, which ended up being the best choice for my home. We have used Killeen for almost 20 years, and I can’t imagine letting anyone else fulfill our plumbing needs.

Toilet installation+ Responsiveness+ Punctuality+ Quality
BenLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

We have hired Killeen several times for drain clean-outs and plumbing installations at three of our properties. They always do outstanding work. They are a “headache-free” contractor. We recently hired Killeen to install plumbing for our master bathroom. Tommy quoted the job and Nate lead the rough-in install. I've…

General constructionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Corey from Killeen Plumbing is absolutely fantastic. He was punctual, polite, and extremely well-informed. He performed my work skillfully and efficiently in both my personal residence and my rental property. The job was done quickly and without any complications. I highly recommend Killeen Plumbing without hesitation!

Shower installationToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Andrea5 years ago★★★★★

Rating only, no written review.

Toilet installation+ Responsiveness+ Punctuality+ Quality

Price

$351-4% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning36$148–$393
Plumbing services35—
Plumbing pipe repair33$228–$988
Toilet repair27$124–$417
Plumbing leak detection27$122–$454
Water heater installation22$1.1k–$2.4k
General repairs22—
Faucet installation19$161–$383

Compare with

JD'S Plumbing LLC logoJD'S Plumbing LLCExperts Score 80Bay Village · 4.85★Butts Plumbing logoButts PlumbingExperts Score 31Bay Village · 4.66★