Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Killeen Plumbing Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Killeen Plumbing Company

Bay Village, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 26 gas contractors · 4.9★ from 530 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Killeen Plumbing Company is better than 91% of gas contractors.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Killeen Plumbing Company is better than 86% of gas contractors.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Killeen Plumbing Company is better than 92% of gas contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Killeen Plumbing Company is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Killeen Plumbing Company is better than 75% of gas contractors.B
75

Reviews for your job

Customers hired Killeen Plumbing Company for 8 kinds of job.

Killeen Plumbing Company for water tank installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Water tank installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 7 Google reviews tagged “Water tank installation”

Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

As an update Killeen was back at my house this past week installing a sump pump and back flow system and waterproofing. Corey and Nick worked tirelessly for 3 days excavating, cleaning out pipes all around my house in addition to installing the sump pump and battery backup They answered all my questions and were…

Plumbing leak detectionFaucet installationGarbage disposal installation
Pete3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have had Killeen Plumbing do a number of plumbing jobs over the years and they are by far the most professional, efficient and skilled contractor I have ever worked with. They may not be a super discount plumber, but you get what you pay for, and I’d rather have the work done right the first time!! Thank you

Plumbing leak detectionGeneral repairsWater heater installation+ Responsiveness+ Punctuality+ Quality
Sheila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Randy and Josh are always professional, kind and efficient. Killeen plumbing has been our choice for our plumbing issues for nearly 20 years. The best!

Faucet repairWater tank installation+ Responsiveness+ Punctuality+ Quality
WalterLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jim and Dan were right on time and very professional and also polite. Would highly recommend Killeen for all your plumbing needs thanks again !

Water tank installation+ Responsiveness+ Punctuality+ Quality
Jenna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Killeen has serviced our home for two years and provided a range of services, from installations to checks to repairs and more. They are prompt, friendly, knowledgeable and just generally speaking great to work with. Today Alex helped us out with a few concerns related to our kitchen faucet. Not only was he able to…

Bathroom remodelingGeneral constructionGeneral repairs+ Responsiveness+ Punctuality+ Quality
Megan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andy is the best..very professional and knowledgeable.

Plumbing servicesGarbage disposal repairWater tank installation+ Responsiveness+ Professionalism
DavidLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Have used Killeen to install 2 hot water tanks, a couple faucet installs, and a gas heater in the garage over the year. They always show up on time, do professional work, clean up, and are priced fairly. You really can't ask for more than that.

General repairsWater tank installation+ Responsiveness+ Professionalism

Price

$351-4% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 1%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning36$148–$393
Plumbing services35—
Plumbing pipe repair33$228–$988
Toilet repair27$124–$417
Plumbing leak detection27$122–$454
Water heater installation22$1.1k–$2.4k
General repairs22—
Faucet installation19$161–$383

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