Pest control service · Mint Hill, NC · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%68+19.2Replies to reviews 8%23+1.9Craft & service penalty0−10Experts Score= 66Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 70 leaf removal servicesiPosition by Experts Score among all companies we track in this category. · better than 7%
4.9★★★★★297 Google reviews · 10 photos
95%five-star reviews
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Killingsworth Environmental for punctual, professional technicians who provide thorough explanations and maintain clear communication during treatments. Positive feedback highlights effective pest removal for issues like ants, termites, and wasps, along with responsive customer service and military discounts. However, low-star reviews criticize the company for ineffective granule-only treatments that fail to eliminate pests, as well as rigid contract terms that make cancellation difficult and require waiting for retention calls.
Google rating: 4.9 out of 5 from 297 reviews (95% five-star).
Reviews on this page: 297 Google reviews (198 with written comments).
Owner responses: the business replied to 2% of reviews.
Most recent review: June 12, 2023.
Service: Leaf Removal Service serving Mint Hill, North Carolina.
Data from Google, last updated November 10, 2026.
Score profile vs other leaf removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: craft & service.
Killingsworth EnvironmentalLeaf Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Killingsworth Environmental: 87/100 on this factor. Category median: 95.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Killingsworth Environmental: 68/100 on this factor. Category median: 94.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Killingsworth Environmental: 0/100 on this factor. Category median: 97.F
0
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Killingsworth Environmental: 23/100 on this factor. Category median: 55.D
23
Bar = this company · dark tick = category median.
Star ratings
297 Google reviews we collected
4.9of 5
5 stars28295%
4 stars114%
3 stars21%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 198 written reviews
99%praise
Praise37999%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13936%
Quality & results8021%
Speed & response7720%
Communication318%
Would recommend318%
Honesty & trust133%
Price & value113%
What customers talk about
We read 198 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Your representative was extremely pleasant, did his job professionally and there were nothing to complain about.”
“I have had a wonderful experience with Killingsworth and highly recommend that you, give them a chance to earn your business.”
“Service is not working at all.”
“They promptly and politely saved us from a yellow jacket army that made its home in my daughter's ceiling and came through it today.”
“He was very thorough and took the time to explain everything.”
“I would recommend Killingworth to family and friends and ask for Alvaro Rojas”
“Mike was friendly, honest, & knowledgeable - all qualities that are very important to me.”
“He was very professional and knowledgeable, and the plan options were affordable.”
People customers mention
Rojas7 reviews
Alvaro6 reviews
Jason5 reviews
Killingworth5 reviews
Chris5 reviews
Derrick3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jenny10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★
Service is not working at all. We still have all the bugs outside. Seems like they don’t spray and only spread a granule outside that doesn’t work. They also require a contract so unfortunately we are stuck with this for a year. Lots of money for nothing! Extremely disappointed.
OliLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★
Some things to note. If you move they will not cancel your service even though they can not service the new location. You just pay for it. In additional they will not cancel the auto renewal when you call, they force you to wait for a call back from a retention team. Lastly you are unable to locate the terms of…
Lawn pest controlGeneral pest inspection
TaraLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★
They are nice and helpful. However it's been over a month, ants are still rampant and mosquito chase me to the door. They are coming back in a couple days. So we'll see.
MaryLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★
I truly have my Killingsworth with this company. I’ve had a termite bond for the last 4 years, and this year we were do for a pretreatment. Every seven years we have to treat the entire perimeter to keep those little bugs away.
I have had a wonderful experience with Killingsworth and highly recommend that you, give them a chance to earn your business.
+ Responsiveness+ Punctuality+ Quality
MargoLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★
Jason, was a pleasure to work with. He was very thorough and took the time to explain everything. He had a wealth of knowledge about the critters I had encountered and was able to asway my fears about those I was concerned about. I've used other services but I felt this was the most thorough anyone has been. Thanks Jason!
+ Responsiveness+ Punctuality+ Quality
william3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 years ago★★★★★
your great I found out what was going on with me i,v never had bed bugs in my life putting poision in my body thanks again for helping me.now six months later ants and water bugs is a problem I got killingsworth to come back they are really great.
Service is not working at all. We still have all the bugs outside. Seems like they don’t spray and only spread a granule outside that doesn’t work. They also require a contract so unfortunately we are stuck with this for a year. Lots of money for nothing! Extremely disappointed.
Negative: Quality, Professionalism
Services: Bug & insect extermination
Response from the owner · 3 years ago
Jenny, we apologize for your negative experience and understand your frustration. We aim to provide top-quality service, so we'd be eager to inform you further about what we expect from our pest control treatments. Please get in touch so that we can address any ongoing concerns that you may have. Thanks, Management - [email protected]
Oli TimTamLocal Guide · 11 reviewsiTotal number of Google reviews Oli has written across all businesses on Google Maps, not just this one.
Some things to note. If you move they will not cancel your service even though they can not service the new location. You just pay for it. In additional they will not cancel the auto renewal when you call, they force you to wait for a call back from a retention team. Lastly you are unable to locate the terms of service anywhere other than a secure email that you get when you first enroll that expires and is no longer accessible to review the details of the contract with your own eyes and they will not send you one. Some pretty shady business practices if you ask me. The service while you have it is what you would expect but heaven forbid you don't want to continue.
Services: Lawn pest control, General pest inspection
TaraLocal Guide · 63 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
They are nice and helpful. However it's been over a month, ants are still rampant and mosquito chase me to the door. They are coming back in a couple days. So we'll see.
Response from the owner · 5 years ago
Hello Tara, thank you for the review. It may take a little while for the treatment to kick-in, please reach out if you need us to re-treat.
Mary AbelLocal Guide · 36 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I truly have my Killingsworth with this company. I’ve had a termite bond for the last 4 years, and this year we were do for a pretreatment. Every seven years we have to treat the entire perimeter to keep those little bugs away.
I have had a wonderful experience with Killingsworth and highly recommend that you, give them a chance to earn your business.
Positive: Responsiveness, Punctuality, Quality, Value
Margo ScurryLocal Guide · 20 reviewsiTotal number of Google reviews Margo has written across all businesses on Google Maps, not just this one.
Jason, was a pleasure to work with. He was very thorough and took the time to explain everything. He had a wealth of knowledge about the critters I had encountered and was able to asway my fears about those I was concerned about. I've used other services but I felt this was the most thorough anyone has been. Thanks Jason!
Positive: Responsiveness, Punctuality, Quality
Damien JenkinsLocal Guide · 19 reviewsiTotal number of Google reviews Damien has written across all businesses on Google Maps, not just this one.
your great I found out what was going on with me i,v never had bed bugs in my life putting poision in my body thanks again for helping me.now six months later ants and water bugs is a problem I got killingsworth to come back they are really great.
Darryl Sturdivant2 reviewsiTotal number of Google reviews Darryl has written across all businesses on Google Maps, not just this one.
I have lived in Concord,NC since 1996 and Killingsworth’s is/has been the best pest exterminating company I have used. They are consistent with their work ethics. Mr. Richard Jones answers all my questions about Nats/Earwigs. I have phobias about any kind bug. He is very professional and nice and knows his bugs. I appreciate his patience answering my questions. Thank you Mr Jones.
