Experts Reviews · Company report
Kim's Auto Repair Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%59+4.2Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Kim's Auto Repair Service

Grand Island, NE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 263 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kim's Auto Repair Service is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kim's Auto Repair Service is better than 94% of auto repair shops.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kim's Auto Repair Service is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kim's Auto Repair Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kim's Auto Repair Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kim's Auto Repair Service is better than 59% of auto repair shops.C
59

Reviews for your job

Customers hired Kim's Auto Repair Service for 8 kinds of job.

Kim's Auto Repair Service for air conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Air conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 67

All 12 Google reviews tagged “Air conditioning”

JakeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Staff were extremely helpful and willing to work with us. Did exactly what we wanted and were up front about cost (very affordable). They even took care of a broken glovebox we never mentioned needed fixed, at no charge. The SUV we had serviced was basically totaled before we brought it in. Now it drives great.

Great priceAir & cabin filter replacementA/C installation & repairAir conditioning
david7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Quick and accurate diagnose of problem. Friendly service.

Auto exhaust system repairAir conditioning
BlakeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They quickly found a time to bring my truck in and were very professional. They are incredible at follow-up, checking in to see that the vehicle is working properly months out. Highly recommend!

A/C installation & repairAir conditioning
Tim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Kim has been in the automotive repair business for a long time and understands the needs of his customers and technicians. Kim fulfilled my expectations recently with prompt, courteous, and professional results.

Auto A/C rechargeAuto maintenanceAir conditioning
BethLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Been a customer of Kim's for 20+ years and have always gotten excellent service and fair prices. He contacts me with the information about the repairs and the price before he starts the work. He is an honest, fair and sincere business man.

Auto battery maintenanceAuto tire replacementAir conditioning+ Punctuality+ Quality+ Professionalism
Ben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Being from Omaha I went to Grand Island on business, and while there the compressor on my air conditioner went out causing a string of problems. Kim's was referred to me by a local person. We managed to get the car to Kim's, and Kim shot me an estimate. I accepted it. Then I called my wife to come to Grand…

A/C installation & repairAuto detailingAir conditioning
jason3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work as always big thanks to Kim and the crew

Air conditioning
RamonaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

They were able to help me with a vehicle I really appreciate that, We are still waiting on a part once it comes in then we see that it actually works. I do thank them so much for not giving up... It was a little difficult to figure out, The other garage could not figure it out. But right now I am just getting to…

Air conditioning
Amber12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Was very efficient and called me with what they found and what repairs they were doing

Air conditioningGeneral repairs & maintenance
Hector2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

A/C installation & repairAuto maintenanceAir conditioning
Gene2 years ago★★★★★

Rating only, no written review.

Air conditioningElectricalElectrical repair
joyce3 years ago★★★★★

Rating only, no written review.

Auto glass repairAir conditioning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 51%Overpriced 0%Not sure 2%

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