Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Kim's Auto Repair Service 4.9 out of 5 based on 263 reviews, with the owner responding to 54% of feedback. Customers frequently cite fast turnaround times, honest communication, and fair pricing compared to dealerships for services like transmission work, tire balancing, and battery replacements. Staff are described as friendly and efficient, often identifying additional issues without unnecessary repairs. However, several low-star reviews criticize the shop for charging higher prices than initially quoted or performing work that was not completed or needed.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
263 Google reviews we collected
Phrases our text analysis found in 201 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 201 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“A huge thank you to Preston and Kim, they were both extremely nice, professional, and welcoming the moment I walked in.”
“Very professional, helpful team; Efficient work; Great experience.”
“With the while nightmare i had with my vechile and horrible place i took it to the first time causing me more issues.”
“got my car in quickly, took care of the issue and found an additonal one i was unaware of, price was right and def beats dealeship pricing, all around…”
“They handled everything efficiently, got me back on the road in no time, and offered a very affordable price for top-notch work.”
“Very expensive.”
“If you're looking for an honest, efficient, and friendly auto shop, I highly recommend Kim's Auto Service Center.”
“…ic I could ever ask for I will always ask for Luke to fix my vehicles I recommend anybody to go to him because he's the best and he deserves the emplo…”
“They always explain and are upfront about everything.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Kim's Auto Repair Service for 8 kinds of job. Pick one to see what they paid and said.
Kim is awesome. I moved to Grand Island from California last year and hes been the only guy I go to for work on my vehicles. Him and his crew are reliable, honest, and FAST. They deliver what they promise and make sure its done right. Thanks brother.
got my car in quickly, took care of the issue and found an additonal one i was unaware of, price was right and def beats dealeship pricing, all around a very good experience and i will be back next time my car has an issue
Great service. Had my transmission fluid changed on my 2020 nissan altima SR and he let me know that everything was good and ready to go.
We were driving from Idaho to Ohio, and wanted someone to check on a suspension weld about halfway home. We selected Kim's after reading their reviews, and after calling ahead, they were able to get us right in as soon as we got there. They checked everything out, and advised us everything looked good. We…
I had a fantastic experience at Kim's Service. I came in to get a tire rebalancing done, and the entire process was seamless from start to finish. A huge thank you to Preston and Kim, they were both extremely nice, professional, and welcoming the moment I walked in. They handled everything efficiently, got me back…
Friendly staff, diagnosed the problem quickly and got it fixed all in the same day! Dropped my car off at 8 and it was completely done by 1!
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 33 | — |
| Oil change | 30 | — |
| Electrical repair | 13 | — |
| Air conditioning | 12 | — |
| Brakes | 10 | — |
| Auto engine diagnostic | 9 | — |
| Engine repair | 8 | — |
| Battery | 7 | — |
4.9 ★★★★★ 263 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always top notch work and very friendly too
We appreciate your kind words, Denise, and we're happy to hear you find our work reliable and friendly. Thank you for trusting us with your vehicle!
Always very honest and stands by his work
Honesty is our policy, Frank, and we're glad you recognize that. We appreciate your support and confidence in our work.
Kim is awesome. I moved to Grand Island from California last year and hes been the only guy I go to for work on my vehicles. Him and his crew are reliable, honest, and FAST. They deliver what they promise and make sure its done right. Thanks brother.
It sounds like you've found your auto repair superhero in Kim! We're glad you're enjoying our speedy and honest service—your wheels are in good hands!
got my car in quickly, took care of the issue and found an additonal one i was unaware of, price was right and def beats dealeship pricing, all around a very good experience and i will be back next time my car has an issue
We're glad you had a smooth ride with us and that our prices didn't drive you up the wall! We look forward to keeping your car in tip-top shape.
Great service. Had my transmission fluid changed on my 2020 nissan altima SR and he let me know that everything was good and ready to go.
We're glad to hear everything's in tip-top shape! Sounds like your Altima is ready to hit the road without any hiccups.
They service my interlock always great service
We appreciate you trusting us with your interlock service; keeping it smooth is our specialty! Glad we could help!
We were driving from Idaho to Ohio, and wanted someone to check on a suspension weld about halfway home. We selected Kim's after reading their reviews, and after calling ahead, they were able to get us right in as soon as we got there. They checked everything out, and advised us everything looked good. We appreciate them fitting us into their busy schedule, and helping us to get home!
We're always ready to give a lift to travelers! Glad we could help keep your journey smooth and worry-free.
I had a fantastic experience at Kim's Service. I came in to get a tire rebalancing done, and the entire process was seamless from start to finish. A huge thank you to Preston and Kim, they were both extremely nice, professional, and welcoming the moment I walked in. They handled everything efficiently, got me back on the road in no time, and offered a very affordable price for top-notch work. If you're looking for an honest, efficient, and friendly auto shop, I highly recommend Kim's Auto Service Center. I’ll definitely be coming back for any future needs!
We're glad your experience was seamless and left you rolling smoothly! We're always here for your tire needs and more, ready to keep you on the go.
Showed on a Friday afternoon at 4pm, Kim took great care of me!
We're glad Kim had your back on a busy Friday—proof that quality service can indeed come before the weekend!
Friendly staff, diagnosed the problem quickly and got it fixed all in the same day! Dropped my car off at 8 and it was completely done by 1!
We're glad to hear our team worked their magic quickly! Your speedy service is what we aim for—no time wasted here!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
