Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts

Kimmay Cleaning Services LLC logo

Kimmay Cleaning Services LLC

Janitorial service · Memphis, TN · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%98+25.6Value 15%78+11.9Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 50 post construction cleaningPosition by Experts Score among all companies we track in this category. · better than 51%
4.9 ★★★★★ 39 Google reviews · 9 photos
97%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$173typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (901) 578-8361Request a call backWebsite ↗

Kimmay Cleaning Services LLC at a glance

Google reviewers rate Kimmay Cleaning Services LLC 4.9 out of 5 based on 39 reviews, with the owner replying to 97% of them. Customers frequently cite punctuality, thorough deep cleaning, move-in and move-out preparation, fair pricing, and effective communication as key strengths. While most feedback is positive, a small number of lower-rated reviews mention dissatisfaction with the depth of cleaning performed during specific engagements, despite acknowledging good customer service.

  • Google rating: 4.9 out of 5 from 39 reviews (97% five-star).
  • Reviews on this page: 39 Google reviews (38 with written comments, 2 with photos).
  • Owner responses: the business replied to 97% of reviews.
  • Most recent review: October 15, 2026.
  • Service: Post Construction Cleaning serving Memphis, Tennessee.

Data from Google, last updated November 1, 2026.

Score profile vs other post construction cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.

Satisfaction95Reliability98Craft & service–Value78Momentum100Replies to reviews–Satisfaction: 95 (median 94)Reliability: 98 (median 91)Value: 78 (median 100)Momentum: 100 (median 100)
Kimmay Cleaning Services LLCPost Construction Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kimmay Cleaning Services LLC: 95/100 on this factor. Category median: 94.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kimmay Cleaning Services LLC: 98/100 on this factor. Category median: 91.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kimmay Cleaning Services LLC: 78/100 on this factor. Category median: 100.B
78
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kimmay Cleaning Services LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
–

Bar = this company · dark tick = category median.

Star ratings

39 Google reviews we collected

  • 5 stars3897%
  • 4 stars00%
  • 3 stars13%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 38 written reviews

  • Praise70100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price125%
  • Reasonable375%
  • Overpriced00%
  • Not sure00%
$173-33% vs typical post construction cleaning

Middle half of what 3 customers paid ($86–$310) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results1927%
  • Would recommend1623%
  • Staff & attitude1217%
  • Speed & response1116%
  • Price & value69%
  • Communication34%
  • Honesty & trust34%

What customers talk about

We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They arrived very professional and did an Amazing job.”
  • “If you’re looking for someone reliable who is going to come in and really CLEAN, I highly recommend her.”
  • “She was professional, thorough, and did an incredible job from start to finish.”
  • “The ladies came on time and were really professional.”
  • “Their prices were also very reasonable, and I really appreciated that they had availability that worked well with my schedule.”
  • “They communicate effectively and timely, prompt arrival, and have good, comparable pricing.”
  • “If you’re looking for someone reliable, hardworking, and truly dedicated to quality cleaning, I highly recommend Norma and Kimmay's Cleaning Services.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Kimmay Cleaning Services LLC for 2 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Kimberly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Highly recommend Kimmay Cleaning Services. I have used her multiple times and very pleased with the results.

Paid $300–350Reasonable priceDeep clean

Jobs customers hired them for

JobReviewsCategory typical
Deep clean3$247–$421
Standard cleaning2$164–$247

Compare with

Photos

Customer reviews

4.9 ★★★★★ 39 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Stephanie Ford1 reviewTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had the opportunity to have the cleaning service today to do a deep cleaning on my house. They arrived very professional and did an Amazing job. Mary and Melissa they are the best. My house is spotless. Please book them. You will not regret it! I will be using them AGAIN!

Response from the owner · 2 weeks ago

Thanks so much ❤️

EMG Hauling2 reviewsTotal number of Google reviews EMG has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

⭐️⭐️⭐️⭐️⭐️ I am SO impressed with the cleaning service I received! She did a fantastic job and paid attention to all the little details. Everything looked and smelled amazing when she finished. You can truly tell that she takes pride in her work. She was professional, thorough, and did an incredible job from start to finish. I’m very particular about how I like things cleaned, and she absolutely exceeded my expectations! If you’re looking for someone reliable who is going to come in and really CLEAN, I highly recommend her. I will definitely be using her again! 🧹✨💕

Response from the owner · 3 weeks ago

Thanks so much ❤️

James Diamond10 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kimmay cleaning services llc cleaned our place before a move-out and left it spotless. Showed up on time and were easy to deal with. Fair price and no hidden fees. Highly recommend.

Response from the owner · a month ago

Thanks ☺️

eyd the best W3 reviewsTotal number of Google reviews eyd has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend their service!! The ladies came on time and were really professional. My house smells amazing! I will be a repeating customer🥰

Response from the owner · a month ago

Thanks ☺️

Lisy Bug5 reviewsTotal number of Google reviews Lisy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Two women did a move in clean for me and all my expectations were met. I felt it was well worth the money. Cobwebs, light fixtures, blinds, window sills, floors, bathrooms…it feels fresh and ready to move in to!! I will definitely continue with their service!

Response from the owner · a month ago

Thanks so much 😊

T ScottLocal Guide · 69 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kimmay cleaning services did a fantastic job on 2 homes- regular & deep cleaning services were available and they were able to get both jobs done within a week's time. They communicate effectively and timely, prompt arrival, and have good, comparable pricing. Thank you ladies!

Response from the owner · 2 months ago

Thanks ☺️

Tammie Hill11 reviewsTotal number of Google reviews Tammie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Girls came in and worked very hard the entire time. Great work I’m very pleased

Response from the owner · 2 months ago

Thanks ☺️

Kesha RoseLocal Guide · 67 reviewsTotal number of Google reviews Kesha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a really good experience with Kimmay Cleaning Services. The ladies did a great job and were very thorough with the cleaning. Everything looked and felt fresh and clean when they were finished, and I was very pleased with the overall service. Their prices were also very reasonable, and I really appreciated that they had availability that worked well with my schedule. They were able to come when I needed them, which was a huge plus for me. I would definitely recommend them and would use their services again!

Response from the owner · 2 months ago

Thanks so much 😊

Jimmy P Myers Jr8 reviewsTotal number of Google reviews Jimmy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service arrived as scheduled did an awesome job.

Response from the owner · 3 months ago

Thank you so much ☺️

evelyn armstrong14 reviewsTotal number of Google reviews evelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kimmay Cleaning services did a Deep Clean for me on Saturday. I was overwhelmed and overjoyed when I walked through the house and saw what a thorough job they had done on EVERYTHING. I am so appreciative and I have already told other people about them.

Response from the owner · 2 months ago

❤️ thank you

Kimmay Cleaning Services LLC on Google Maps →

Business details