Nail salon · Mountain View, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%71+17.2Value 14%79+11.2Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 67 nail salonsiPosition by Experts Score among all companies we track in this category. · better than 47%
4.8★★★★★1,386 Google reviews · 23 photos
92%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
31%reviews answered by the owner
$88typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the salon for its friendly staff, clean environment, and skilled execution of manicures, pedicures, and custom nail designs. Many reviewers highlight the efficient service, early opening hours, and attentive communication during appointments. However, several low-star reviews criticize the durability of gel and dip services, noting issues with chipping or falling nails shortly after treatment. Other complaints mention inconsistent quality control, disorganization, and difficulties with billing or appointment scheduling.
Google rating: 4.8 out of 5 from 1,386 reviews (92% five-star).
Reviews on this page: 1,386 Google reviews (1,010 with written comments, 316 with photos).
Owner responses: the business replied to 31% of reviews.
Most recent review: October 27, 2026.
Service: Nail Salon serving Mountain View, California.
Data from Google, last updated October 28, 2026.
Score profile vs other nail salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyNail Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kitchen Nail Bar - Blossom Hill: 81/100 on this factor. Category median: 84.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kitchen Nail Bar - Blossom Hill: 71/100 on this factor. Category median: 78.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kitchen Nail Bar - Blossom Hill: 96/100 on this factor. Category median: 98.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kitchen Nail Bar - Blossom Hill: 79/100 on this factor. Category median: 90.B
79
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kitchen Nail Bar - Blossom Hill: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kitchen Nail Bar - Blossom Hill: 100/100 on this factor. Category median: 66.A
100
Bar = this company · dark tick = category median.
Star ratings
1,386 Google reviews we collected
4.8of 5
5 stars1,27192%
4 stars353%
3 stars91%
2 stars242%
1 star473%
Praise vs complaints
Phrases our text analysis found in 1,010 written reviews
94%praise
Praise1,03394%
Complaints696%
Price
What customers reported paying
$88+25% vs typical nail salons
Middle half of what 479 customers paid ($71–$108) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results38635%
Staff & attitude38635%
Would recommend12511%
Speed & response878%
Price & value626%
Communication323%
Honesty & trust242%
What customers talk about
We read 1,010 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The place was lovely and clean and the person who did my pedicure and manicure did an amazing job!”
“Awful service, they don't take care about the customers.”
“She is very professional and very skilled in finishing her work.”
“My nail broke and went back to get it fixed and the lady who did it was rude.”
“Totally recommend that you come here before rush hour because it does get busy.”
“Thankfully it’s getting better now, but I cannot recommend this place at all.”
“I am always seated quickly and they do a fabulous job each time!”
“I made an appointment for a pedicure and they were late to bring me in.”
“Got the Bella Estate Rejuvenation + gel and the experience is worth it.”
“It just felt rushed and I was so bummed because it was also SO expensive (most I’ve ever paid in the Bay).”
“She is takes her time and is super easy to work with.”
“No one seemed to take the injury seriously, and my request to leave that nail alone was repeatedly ignored.”
“I honestly don’t stress on who does them … each technician makes me walk out feeling like fresh baddie 😍”
People customers mention
Lily33 reviews
Hana27 reviews
Sang27 reviews
Nancy21 reviews
Annie19 reviews
French18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kitchen Nail Bar - Blossom Hill for 8 kinds of job. Pick one to see what they paid and said.
Michael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 hours ago★★★★★
I had a great manicure experience with Julie. She is very professional and very skilled in finishing her work. I’m making an appointment for a pedicure with Julie as I text.
Paid $20–40
Amanda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The staff here are amazing. They are always nice, friendly and silly. That makes it fun with us when they can have a humorous joke as well thank you.
Paid $120–140Nail artNail extensions
angie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Had Gel-X nails with design and pedicure with Lily. She did the design exactly as I asked. She is takes her time and is super easy to work with.
Paid $80–100
Loma1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I have come over the last few months with different employees. They have all been gentle and thorough.
Paid $100–120Pedicure
rosa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
The place was lovely and clean and the person who did my pedicure and manicure did an amazing job!
Paid $80–100Foot massages
MoeLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
My husband and I love going to Kitchen Nail Bar on Blossom hill. We go once a month. We love our technicians, I had My and My husband had Lily.
My husband always asked me to book Lily for him. Lily is his favorite technician.
I had the Rose Bliss Alchemy Pedicure and My was my Tec. My husband had the boss package…
I had a great manicure experience with Julie. She is very professional and very skilled in finishing her work. I’m making an appointment for a pedicure with Julie as I text.
Price: $20–40
Response from the owner · a week ago
Thank you so much, Michael! We're thrilled Julie provided you with such a wonderful experience, and we look forward to welcoming you back for your pedicure soon.
Amanda NGO5 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
I have come over the last few months with different employees. They have all been gentle and thorough.
Price: $100–120
Services: Pedicure
Busyness: A little busy
Maintenance: Well-kept
Response from the owner · 5 days ago
Thank you so much for the five-star rating, Loma! We're delighted that our entire team has consistently provided you with such gentle and thorough care, and we look forward to welcoming you back soon.
rosa arce2 reviewsiTotal number of Google reviews rosa has written across all businesses on Google Maps, not just this one.
The place was lovely and clean and the person who did my pedicure and manicure did an amazing job!
Price: $80–100
Services: Foot massages
Response from the owner · a week ago
Thank you so much for the wonderful feedback, Rosa! We're delighted that our team created such a lovely experience for you, and we look forward to welcoming you back soon.
Moe KistlerLocal Guide · 14 reviewsiTotal number of Google reviews Moe has written across all businesses on Google Maps, not just this one.
My husband and I love going to Kitchen Nail Bar on Blossom hill. We go once a month. We love our technicians, I had My and My husband had Lily.
My husband always asked me to book Lily for him. Lily is his favorite technician.
I had the Rose Bliss Alchemy Pedicure and My was my Tec. My husband had the boss package for men with Lilly, they both were wonderfull.
We definitely be booking our next appointments at kitchen bar on blossom Hill.
First time going to Annie and I love them!. She’s the sweetest and does such a good job! Her shaping is so good! And her design work is the best. It’s hard to find someone who can do designs on my small nails but she did! She has a new customer now.
Price: $60–80
Services: Foot massages, Sculpted nails, Nail art, Nail designs, Pedicure, Manicure
Martii KuznickiLocal Guide · 13 reviewsiTotal number of Google reviews Martii has written across all businesses on Google Maps, not just this one.
Services: Nail art, Nail extensions, Nail painting, Manicure
Esmeralda Cardenas StoienLocal Guide · 14 reviewsiTotal number of Google reviews Esmeralda has written across all businesses on Google Maps, not just this one.
Alex did an amazing job! I showed him a photo of the design I wanted and my nails turned out exactly how I envisioned. He also gave me the best massage. Highly recommend this salon!
Price: $100–120
Services: Nail art, Nail painting, Nail designs, Back massages, Manicure
Busyness: A little busy
Maintenance: Well-kept
Response from the owner · a week ago
Thank you so much, Esmeralda! We're thrilled that Alex was able to bring your vision to life and that you enjoyed the full experience at Kitchen Nail Bar—we look forward to seeing you again soon!
