Estate planning attorney · Mequon, WI · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%64+4.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 89 domestic violence lawyersiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★127 Google reviews · 4 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the firm 4.9 out of 5 based on 127 reviews, highlighting clear communication, thorough explanations of estate documents, and efficient service. Clients frequently note the team's professionalism, responsiveness to follow-up questions, and reasonable fees when handling trusts and wills. However, a few one-star reviews criticize perceived rudeness and difficulty reaching the office for specific non-estate matters, though the owner replied to only two percent of these comments.
Google rating: 4.9 out of 5 from 127 reviews (95% five-star).
Reviews on this page: 127 Google reviews (111 with written comments).
Owner responses: the business replied to 2% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Kitzke and Canfield, LLCDomestic Violence Lawyers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kitzke and Canfield, LLC: 92/100 on this factor. Category median: 91.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kitzke and Canfield, LLC: 91/100 on this factor. Category median: 84.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kitzke and Canfield, LLC: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kitzke and Canfield, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kitzke and Canfield, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kitzke and Canfield, LLC: 64/100 on this factor. Category median: 59.B
64
Bar = this company · dark tick = category median.
Star ratings
127 Google reviews we collected
4.9of 5
5 stars12195%
4 stars32%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 111 written reviews
97%praise
Praise23997%
Complaints73%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6326%
Communication4518%
Would recommend3715%
Speed & response3313%
Quality & results2912%
Honesty & trust2410%
Price & value156%
What customers talk about
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you need a Lawyer that treats you with respect, compassion, and dignity I suggest Kitzke and Canfield.”
“During the phone call, Bethany was rude ( by laughing inappropriately), and very unprofessional.”
“In taking care of the trust; Kitzke and Canfield made it easy, they took there time in explaining what we didn't understand even when asked twice.”
“we were pleased with our meeting and will certainly recommend her firm to others .”
“The 1 star speaks to the fact I would not recommend this group.”
“They are fast and very efficient and are totally there for you and your needs.”
“Great experience updating my Estate and documentation.”
“Attorney Canfield has been my trusted attorney for many years.”
“Bethany is great to work with and she simplifies the process along with being reasonable with her fee's compared to others.”
People customers mention
Bethany23 reviews
Trust7 reviews
Plan3 reviews
Planning3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Connie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I never dreamed of living in this world without my Mother; however, God saw fit to call her home. In taking care of the trust; Kitzke and Canfield made it easy, they took there time in explaining what we didn't understand even when asked twice. They NEVER talked down to us nor disrespected us because of our color.…
Romaine3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
It was a pleasure working with Attorney Bethany Canfield and her assistant Kathryn. They are fast and very efficient and are totally there for you and your needs.
Randall9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Bethany was very professional and a wealth of knowledge on estate planning documents. She summarized all the estate documents so we could understand their meaning and purpose and clearly answered all our questions.
Bob4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Bethany was very good at making the whole process understandable for us as well as having all our concerns met .
we were pleased with our meeting and will certainly recommend her firm to others .
Greg14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Bethany help me create a family trust. She was highly professional and quick to reply to any questions. I would absolutely use Bethany again for any future estate planning needs. Greg
John5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Attorney Canfield has been my trusted attorney for many years. Her educational background at Marquette University Law School and joint affiliation with John Kitzke (my attorney for over 30 years) make her an amazing estate planner. Most importantly, she listens carefully and responds to my needs promptly.
I never dreamed of living in this world without my Mother; however, God saw fit to call her home. In taking care of the trust; Kitzke and Canfield made it easy, they took there time in explaining what we didn't understand even when asked twice. They NEVER talked down to us nor disrespected us because of our color. If you need a Lawyer that treats you with respect, compassion, and dignity I suggest Kitzke and Canfield.
Romaine Conner3 reviewsiTotal number of Google reviews Romaine has written across all businesses on Google Maps, not just this one.
It was a pleasure working with Attorney Bethany Canfield and her assistant Kathryn. They are fast and very efficient and are totally there for you and your needs.
Randall Pozezinski9 reviewsiTotal number of Google reviews Randall has written across all businesses on Google Maps, not just this one.
Bethany was very professional and a wealth of knowledge on estate planning documents. She summarized all the estate documents so we could understand their meaning and purpose and clearly answered all our questions.
Bob Janowski4 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Bethany was very good at making the whole process understandable for us as well as having all our concerns met .
we were pleased with our meeting and will certainly recommend her firm to others .
Greg Newth14 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Bethany help me create a family trust. She was highly professional and quick to reply to any questions. I would absolutely use Bethany again for any future estate planning needs. Greg
John Czajkowski5 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Attorney Canfield has been my trusted attorney for many years. Her educational background at Marquette University Law School and joint affiliation with John Kitzke (my attorney for over 30 years) make her an amazing estate planner. Most importantly, she listens carefully and responds to my needs promptly.
Peggy WesterLocal Guide · 18 reviewsiTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
I think I found Bethany by looking up estate attorneys in the area online and decided, based on the reviews, to give her a call. She was professional, kind, patient, not intimidating, and clear in her explanations. Kathryn, as well, was always professional and personable, replying to messages quickly. Making plans for your estate is not an easy or necessarily pleasant task, but Bethany helped ease any concerns or anxiety I had about and throughout the process. I cannot recommend her (and Kathryn!!) enough.
Mark Wolski3 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
I had a very positive experience for this important life decision. The process was clearly explained and done quickly. Probably the most important thing to note was making the proper decision between a Trust and a Will.
Mary Lynn Murtaugh1 reviewiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I first had the opportunity to work with Bethany Canfield as a co-trustee of my parents estate, as they had used Kitzke & Canfield to prepare their estate documents. She was incredibly responsive, provided excellent tools to lay out our process, and communicated in easily understood terms. I was so pleased with our experience that I engaged her to update my own estate documents last month, and she and her team again provided a high quality, professional product and service. I really appreciate their timely communication, excellent follow through, and thorough estate plan binder complete with instructions to ensure my best interests are protected now, and after I'm gone!
