Carpet cleaning service · Hoboken, NJ · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 26 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★185 Google reviews · 52 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Klean Bright five stars based on 185 reviews, highlighting effective cleaning for carpets, sofas, rugs, and outdoor furniture. Customers frequently cite punctuality, professional conduct, and fair pricing as key positives, noting that the service often restores items to like-new condition. Many mention quick scheduling and responsive communication, including after-hours availability for urgent stain removal. The owner responded to 24% of reviews, and no significant recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 185 reviews (99% five-star).
Reviews on this page: 185 Google reviews (144 with written comments, 11 with photos).
Owner responses: the business replied to 24% of reviews.
Most recent review: June 3, 2026.
Service: Upholstery Cleaner serving Hoboken, New Jersey.
Data from Google, last updated October 25, 2026.
Score profile vs other upholstery cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Klean BrightUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Klean Bright: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Klean Bright: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Klean Bright: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Klean Bright: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Klean Bright: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
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Bar = this company · dark tick = category median.
Star ratings
185 Google reviews we collected
5.0of 5
5 stars18399%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 144 written reviews
99%praise
Praise31699%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price233%
Reasonable467%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7423%
Staff & attitude6922%
Quality & results6219%
Would recommend5317%
Price & value4013%
Honesty & trust134%
Communication72%
What customers talk about
We read 144 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had a dog accident on our sofa and William was quick to respond.”
“William was professional, tidy and shared some tips to help keep the fabric safe from common types of soiling.”
“…know my sectional was that dirty until i saw the water, he did such a fantastic job, i made reservation for next year cleaning .…”
“Will definitely call him again and highly recommend his services!”
“He was very professional and got all the stains off of my couches and carpet at such a great price.”
“Top-notch service, totally reasonable pricing, and genuinely great people to work with.”
“The owner is kind, detailed oriented, fairly priced, and extremely prompt in all communications.”
People customers mention
William25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Klean Bright for 5 kinds of job. Pick one to see what they paid and said.
Chiara3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Couch looks good as new! William was professional, tidy and shared some tips to help keep the fabric safe from common types of soiling. Will definitely call him again and highly recommend his services!
Paid $200–250Reasonable priceUpholstery cleaning
Beth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
My carpets and upholstered chairs are like new! Excellent service and a pleasure to work with!
Couch looks good as new! William was professional, tidy and shared some tips to help keep the fabric safe from common types of soiling. Will definitely call him again and highly recommend his services!
Price assessment: Reasonable price
Price: $200–250
Services: Upholstery cleaning
Response from the owner · 4 months ago
Thank you
Gitty Friedman6 reviewsiTotal number of Google reviews Gitty has written across all businesses on Google Maps, not just this one.
I had a great experience with Klean Bright. He was very professional and got all the stains off of my couches and carpet at such a great price. As a first time customer I could not recommend them more!
Response from the owner · 7 months ago
Thank you
Shalane BMLocal Guide · 13 reviewsiTotal number of Google reviews Shalane has written across all businesses on Google Maps, not just this one.
Williams from Klean Bright came early but sit outside until it was time to come in, he was very professional, i didn’t know my sectional was that dirty until i saw the water, he did such a fantastic job, i made reservation for next year cleaning . That is why i am giving him a five star but he’s worth 6 stars Thank You Williams I appreciate you.
Price assessment: Reasonable price
Services: Upholstery cleaning
Lissette C.Local Guide · 17 reviewsiTotal number of Google reviews Lissette has written across all businesses on Google Maps, not just this one.
We had a dog accident on our sofa and William was quick to respond. Our sofa is now good as new! William was great to work with, will definitely call him again!
Response from the owner · 9 months ago
Thank you
Beth Rubin3 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
What more can I say name truly speaks for itself. Stumbled upon this business seeking upholstery fabric cleaning services for my aunt. As a responsible adult whom created a small accident right before the holidays. I was not desperate however I seeked expert servces. So let me share with you.
Inquiry and quotes response time.phenomenal. Reasonable pricing for any budget. Quick and fast setup. Reliable time frame window for any schedule. Your not left with a bnch of waste to remove after the job. So I know you ultimately will be the judge. So trust my word also make any room KleanBright and like new. Speak with them and allow them the opportunity to help you with any dark and gloomy room and renew the fabric too.Kleanbright can complete the job for you. Unfortunately my camera is broken would have loved the opportunity to provide pictures of my fabric cleaning services needed. We thank you for your work. Kleanbright for the job.
Response from the owner · 11 months ago
Thank you
Laura Danielle4 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
I am very happy with my couch cleaning. I always used Stanley but wow Klein bright did a much better job and the price is a lot lighter on the pocket. I highly recommend!!
Price assessment: Great price
Services: Upholstery cleaning, Pet stain & odor removal
Response from the owner · 11 months ago
Thank you very much. I appreciate it.
Iesha Loyal5 reviewsiTotal number of Google reviews Iesha has written across all businesses on Google Maps, not just this one.
William did a great job cleaning our sofa, glider, and area carpet. Very prompt in scheduling a service same week. Would recommend to anyone in the area!