PLUMBERS · MILWAUKEE, WI
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%19+6.7Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%26+2.6Momentum 8%84+6.7Track record 7%79+5.5Accountability 5%86+4.3Experts Score= 39Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.39SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%19+6.7Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%26+2.6Momentum 8%84+6.7Track record 7%79+5.5Accountability 5%86+4.3Experts Score= 39Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.39SCOREKnight Plumbing & Drain Cleaning
Better than 28% of plumbers · #65 of 90
4.8★1,140 Google reviewsGoogle star rating as shown on Google Maps.
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
96%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Knight Plumbing & Drain Cleaning for garbage disposal repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 50
All 5 Google reviews tagged “Garbage disposal repair”
FrankLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Through the years, I have used Knight Plumbing several times but this is my first review. They have installed my kitchen sink and faucet, a new toilet, a water softener and new hot water heater as well as repaired leaks and other repairs. Most importantly to me they came out and fixed my old water heater on a…
Reasonable priceToilet repairWater heater installationDrain cleaning
Tristam10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Knight always does top-notch work!
Toilet repairWater heater installationDrain cleaning
LeKeasha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Andy was polite, professional, and helpful. He quickly fixed the issue and offered suggestions on future projects.
Garbage disposal repair+ Responsiveness+ Punctuality+ Professionalism
Kimberly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★
Professional and kind
Plumbing leak repairGarbage disposal repair+ Punctuality+ Quality+ Professionalism
Nancy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Fast friendly. Would use them again
Garbage disposal repair+ Punctuality+ Quality+ Professionalism
vs category
Blue = Knight, grey = plumbers average
Rating over time
Price
$680+42% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 13%Reasonable 70%Overpriced 3%Not sure 13%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%19+6.7Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%26+2.6Momentum 8%84+6.7Track record 7%79+5.5Accountability 5%86+4.3Experts Score= 39Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
19
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
34
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
41
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
26
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
84
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
79
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
86
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+218 / −4
Professionalism
+240 / −7
Responsiveness
+217 / −1
Punctuality
+210 / −0
Value
+144 / −6
