Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%88+12.4Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREKnight Plumbing & Drain Cleaning
Milwaukee, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.8★ from 1,140 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Knight Plumbing & Drain Cleaning is better than 85% of plumbers.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Knight Plumbing & Drain Cleaning is better than 82% of plumbers.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Knight Plumbing & Drain Cleaning is better than 78% of plumbers.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Knight Plumbing & Drain Cleaning is better than 88% of plumbers.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Knight Plumbing & Drain Cleaning is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Knight Plumbing & Drain Cleaning is better than 100% of plumbers.A
100
Reviews for your job
Customers hired Knight Plumbing & Drain Cleaning for 8 kinds of job.
Knight Plumbing & Drain Cleaning for outdoor plumbing system repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–700
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$353–$1.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#75 / 88
All 4 Google reviews tagged “Outdoor plumbing system repair”
Ron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Colton knows plumbing! Also took the time to answer other plumbing questions. Nice guy, I'd buy him a tasty beverage!
Paid $600–700Reasonable pricePlumbing pipe repairOutdoor plumbing system repair
Patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Diagnosed a complex problem and scheduled the fix in a timely manner.
Outdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Professionalism
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Wrigley Lowe tech that showed up was professional and friendly.
Outdoor plumbing system repairPlumbing pipe repair+ Punctuality+ Quality+ Professionalism
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Had an appointment between 9-12, Isiah was there shortly after 9. Went down to the basement, identified the problem, broke down my options for me, which I agreed to, and got to work. Performed the repair in a timely manner, cleaned up after himself, and I was able to go on about my day. Also liked the online scheduling, text updates and reminders.
Plumbing leak repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Price
$680+46% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 13%Reasonable 70%Overpriced 3%Not sure 13%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 86 | $353–$1.2k |
| Drain cleaning | 84 | $227–$554 |
| Toilet repair | 45 | $227–$606 |
| Water heater installation | 44 | $1.2k–$2.4k |
| Plumbing leak repair | 39 | $278–$986 |
| Plumbing leak detection | 38 | $124–$633 |
| Faucet installation | 34 | $305–$986 |
| Faucet repair | 33 | $205–$607 |
