Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Knight Plumbing & Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%88+12.4Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Knight Plumbing & Drain Cleaning

Milwaukee, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.8★ from 1,140 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Knight Plumbing & Drain Cleaning is better than 85% of plumbers.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Knight Plumbing & Drain Cleaning is better than 82% of plumbers.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Knight Plumbing & Drain Cleaning is better than 78% of plumbers.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Knight Plumbing & Drain Cleaning is better than 88% of plumbers.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Knight Plumbing & Drain Cleaning is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Knight Plumbing & Drain Cleaning is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Knight Plumbing & Drain Cleaning for 8 kinds of job.

Knight Plumbing & Drain Cleaning for sump pump installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 23
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.67%

All 8 Google reviews tagged “Sump pump installation”

Sean4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Have used them multiple times and they are always my first call for any work I want to have done. Recently, had Colton talk through options for upgrading my sump pumps. Gave me several options to choose from and discussed pros/cons for each option to best fit my needs. The work completely was done quick and it was a…

Paid $1,600–1,800Reasonable priceSump pump installation
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I was able to quickly get an appointment scheduled next day. Andy was able to help assist very quickly and install my new sump pump with the additional backup battery system the very same day. He was very helpful and professional. Would recommend again.

Paid $1,000+Reasonable priceSump pump installation
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Andy was very professional, very polite. He explained the required work in detail.

Paid $1,000+OverpricedSump pump installation
Margaret8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Super easy to make an appointment. Sent follow up text reminder. Text again when plumber is on the way. Colton was friendly, helpful, efficient.

Paid $1,000+Not sureFaucet repair+ Responsiveness+ Punctuality+ Professionalism
AnicaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Knight Plumbing is my go-to for all of my plumbing needs. They are responsive and do their best to get a plumber assigned as quickly as possible. The professionalism of the plumbing staff is top notch. They take the time to explain what is needed and what the options are. I have used them 3 times this year for…

Plumbing leak detectionFaucet installationSump pump installation+ Responsiveness+ Punctuality+ Quality
Meri4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

First guy came out to fix the sump pump but didn't have the storm pump tools to help disengage the safety valve. The new sump pump installed didn't work because something was wrong with the storm pipe. Had to schedule another appointment where the office was accommodating and got us in the following day. Second guy…

Sewer repairSump pump installation+ Responsiveness+ Punctuality
Christine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

EXCELLENT PROFESSIONAL SERVICE.

Plumbing leak detectionSump pump installationSump pump repair+ Professionalism
adelLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Sump pump installation+ Responsiveness+ Punctuality+ Quality

Price

$680+46% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 70%Overpriced 3%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair86$353–$1.2k
Drain cleaning84$227–$554
Toilet repair45$227–$606
Water heater installation44$1.2k–$2.4k
Plumbing leak repair39$278–$986
Plumbing leak detection38$124–$633
Faucet installation34$305–$986
Faucet repair33$205–$607

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