Kathleen O8 reviewsTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional driver, beautiful car. Prompt service.
Knights Airport Limousine Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%81+19.6Value 14%66+9.3Replies to reviews 7%3+0.2Craft & service penalty96−0.4Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 15 wedding transportationPosition by Experts Score among all companies we track in this category. · better than 21%
4.8 ★★★★★ 1,111 Google reviews · 13 photos
92%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Knights Airport Limousine Services at a glance
Customers frequently cite punctuality, professional and courteous drivers, clean vehicles, and reliable communication as key benefits of the service. Many note that the company handles flight delays or schedule changes effectively, often providing contact details for pickup locations. However, lower-rated reviews describe instances of missed pickups, rude or unsafe driving behavior, and significant discrepancies between advertised and actual pricing for shared or shuttle services.
- Google rating: 4.8 out of 5 from 1,111 reviews (92% five-star).
- Reviews on this page: 1,111 Google reviews (965 with written comments, 5 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 24, 2026.
- Service: Vehicle serving Framingham, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other wedding transportation
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Knights Airport Limousine Services: 88/100 on this factor. Category median: 93.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Knights Airport Limousine Services: 81/100 on this factor. Category median: 89.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Knights Airport Limousine Services: 96/100 on this factor. Category median: 96.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Knights Airport Limousine Services: 66/100 on this factor. Category median: 93.B
66
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Knights Airport Limousine Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Knights Airport Limousine Services: 3/100 on this factor. Category median: 27.F
3
Bar = this company · dark tick = category median.
Star ratings
1,111 Google reviews we collected
- 5 stars1,02092%
- 4 stars252%
- 3 stars101%
- 2 stars141%
- 1 star424%
Praise vs complaints
Phrases our text analysis found in 965 written reviews
- Praise1,54895%
- Complaints845%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude52332%
- Speed & response40925%
- Quality & results23614%
- Would recommend20713%
- Honesty & trust1318%
- Price & value835%
- Communication433%
What customers talk about
We read 965 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their service is consistently great, with drivers being courteous and pleasant and always on time.”
“Knights employs rude drivers that have no problem risking yours and everyone else's safety on the road.”
“Great service, always there on time even if your plane isn't !”
“Sunday 2/16 - Morning of 3:00am pick up at 3:10 with no driver in sight and no word, my wife called to inquire about any delay.”
“Knights has always done a great job of communicating with us for our airport transportation and can be relied upon for exceptional travel to and from…”
“Poor service; they told me I did not have a booking when I did; did not tell me they were waiting at Terminal B and dispatcher was rude after I came t…”
“We love using your service would recommend it to anyone ,thanks again ,Mike and family.”
“I never do this, but I 10/10 would NEVER rent from Limos By Knight again.”
“Such a relief to have reliable ground transportation when flying is often chaotic.”
“Prices are affordable and I couldn't recommend Knights enough!”
“Not worth it for a party of 3 or larger.”
“Wonderful in all ways from drivers to clean vans, on time, communication from office staff to us before and after landing all was clear and concise co…”
“Over an hour late with no communication unless you called them.”
People customers mention
- Logan 159 reviews
- Boston 48 reviews
- Worcester 30 reviews
- Uber 12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Knights Airport Limousine Services for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Staff for booking is always helpful. Drivers are always pleasant and courteous. Knights is always reliable. Have been using them for years!
Bradford8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Knights has always done a great job of communicating with us for our airport transportation and can be relied upon for exceptional travel to and from the airport.
Sandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I am a frequent Knights airport transportation customer. Their service is consistently great, with drivers being courteous and pleasant and always on time.
Home2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Been using for years. Mostly great drivers. Great vehicles and office staff too. Have lots of staff to cover when something g doesn’t go as planned so I’m never kept waiting. They’ve been great. Kudos Dave D!
Mickey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great service, always there on time even if your plane isn't !! We love using your service would recommend it to anyone ,thanks again ,Mike and family.
Shilo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The driver was friendly and an excellent driver! Great affordable experience! Thank you Knights for hiring such great people!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Limousines | 152 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 1,111 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Susan Stone3 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStaff for booking is always helpful. Drivers are always pleasant and courteous. Knights is always reliable. Have been using them for years!
Bradford Glade8 reviewsTotal number of Google reviews Bradford has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKnights has always done a great job of communicating with us for our airport transportation and can be relied upon for exceptional travel to and from the airport.
Sandra Raines5 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am a frequent Knights airport transportation customer. Their service is consistently great, with drivers being courteous and pleasant and always on time.
Home Care Veterinary Service Office2 reviewsTotal number of Google reviews Home has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen using for years. Mostly great drivers. Great vehicles and office staff too. Have lots of staff to cover when something g doesn’t go as planned so I’m never kept waiting. They’ve been great. Kudos Dave D!
Mickey Mouse1 reviewTotal number of Google reviews Mickey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, always there on time even if your plane isn't !! We love using your service would recommend it to anyone ,thanks again ,Mike and family.
Shilo MacDonald3 reviewsTotal number of Google reviews Shilo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe driver was friendly and an excellent driver! Great affordable experience! Thank you Knights for hiring such great people!
cheryl hansen1 reviewTotal number of Google reviews cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe've used Knights twice now to go from Northeast CT to Logan. They have been great. They have been on time picking us up and bringing us back. Both times they called me when we were in baggage claim to let us know they were already there and exactly where to meet them. The drivers have been great. Highly recommend!
Richard MillsLocal Guide · 28 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasy booking, had to make a change afterwards and it was no problem. Cars are nice and clean. Excellent drivers. I would 100% use again.
Gregg AshfordLocal Guide · 38 reviewsTotal number of Google reviews Gregg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways happy to ride with Knights to the airport. Takes the stress out of navigating Boston, parking, etc...
Business details
- Address: 390 Hartford Tpke, Shrewsbury, MA 01545
- Phone: (508) 839-6252
- Website: knightslimo.com
- Service area: Framingham, MA