Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Koenen's Water Works Plumbing Co. LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%47+11.4Value 14%92+13Replies to reviews 7%34+2.4Craft & service penalty99−0.1Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

Koenen's Water Works Plumbing Co. LLC

Bristol, WI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.6★ from 99 Google reviews

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Report card

Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Koenen's Water Works Plumbing Co. LLC is better than 71% of sink repair services.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Koenen's Water Works Plumbing Co. LLC is better than 47% of sink repair services.C
47
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Koenen's Water Works Plumbing Co. LLC is better than 99% of sink repair services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Koenen's Water Works Plumbing Co. LLC is better than 92% of sink repair services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Koenen's Water Works Plumbing Co. LLC is better than 100% of sink repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Koenen's Water Works Plumbing Co. LLC is better than 34% of sink repair services.D
34

Reviews for your job

Customers hired Koenen's Water Works Plumbing Co. LLC for 8 kinds of job.

Koenen's Water Works Plumbing Co. LLC for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000–1,200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Water heater installation”

WilliamLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We have had to call Waterworks three times since buying our home in 2023 (it was built in 1931!). And each time they came very quickly and each time they did an incredible job. It's so nice to know that if we need to call a plumber a fourth time, Waterworks will be coming out.

Paid $200–400Reasonable priceWater heater installationDrain cleaningFaucet installation
Samantha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Joe and Cody were easy to work with and did an amazing job.

Paid $1,000–1,200Reasonable priceWater heater installation
Frankie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great and friendly service!

Paid $1,000–1,200Reasonable priceWater heater installation
MarthaLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Recently during a three day holiday weekend our water heater quit, after a call with Sheryl Tuesday morning we had a 50 gallon water heater installed and heating up by noon! Thanks to Joe and team for a prompt installation. Also a mention to Square One HVAC for referring us to Water Works.

Reasonable priceWater heater installation
Mary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Called Koenen’s for a in hot water problem. The plumber was very professional and knew the problem right away.He installed the new hot water heater in about an hour. Excellent job!

Paid $1,000+Reasonable priceWater heater installation
Sherry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

When our water heater failed in the recent cold snap, Koenen;s was able to source a propane water heater and get it installed the next day. Nick and Mario were pleasant, focused and professional and made sure to educate us thoroughly on the new equipment before leaving. We have used this company for years to…

Reasonable priceWater heater installation
Timothy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had a water heater go out on a Sunday and messaged Koenens. They replied quickly and had us on the schedule for Monday morning. We appreciate their prompt response and quality of work. Thanks so much!

Reasonable priceWater heater installation
Shawna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have several properties and use KWW multiple times a year. They have been so honest and fair with pricing I even pay the distance charge to get their help on my far away properties. Ive ran into several companies over the years that have tried to upsell me being Im uneducated in the plumbing department. If it's…

Great priceWater heater installationPlumbing leak detectionPlumbing pipe repair
Jerry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was diagnosed and charged by another contractor with a price that was 60% higher Getting a 2nd opinion… they explained more and brought more clarity… and quick response and turnaround… all at better price!! Definitely would use them again!!

Water heater installation+ Responsiveness+ Punctuality+ Professionalism

Price

$595+35% vs typical sink repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 52%Overpriced 5%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation9$1.2k–$2.8k
Plumbing leak detection4$205–$520
Plumbing pipe repair3$327–$942
Shower installation2—
Faucet installation2$305–$591
Sewer cleaning2$340–$517
Plumbing leak repair2$352–$1.1k
Shower repair2—

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