Experts Reviews · Company report
Kokoro Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Kokoro Cleaning Service

Las Vegas, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 74 apartment cleaning services · 4.9★ from 511 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kokoro Cleaning Service is better than 91% of apartment cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kokoro Cleaning Service is better than 86% of apartment cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kokoro Cleaning Service is better than 86% of apartment cleaning services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100

Reviews for your job

Customers hired Kokoro Cleaning Service for 8 kinds of job.

Kokoro Cleaning Service for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$259–$477
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 40 Google reviews tagged “Deep clean” · showing 20

Jeann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Kokoro provides an excellent service. Owner and staff are kind, communicate really well, flexible, and thorough. They often offer discounts or promotions. Ronna, who came to clean my home, was respectful, detailed, and truly cared about her work and my satisfaction. I highly recommend!!

Paid $250–300Great priceDeep clean
Eddie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great experience and thorough cleaning.

Paid $500+Great priceMove-out cleaningDeep clean
Zdenka2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I am very pleased with Vara and Kokoro’s cleaning service! Vara communicated very well and followed up on my specific requests. Great job to Vara and thank you for my clean residence!

Paid $250–300Reasonable priceDeep clean
Elizabeth9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This morning, I arrived at my condo to find that it had been vandalized. I was in a state of complete shock and distress. The place was destroyed, and I felt completely overwhelmed, not even knowing where to begin. I called Kokoro Cleaning Service, and they responded immediately. From the very first conversation,…

Paid $500+Great priceDeep clean
ChristinaLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had the headache of dealing with another cleaning company which left my place dirty and refused to help me clean my drains, however, Kokoro came to my rescue and saved the day. They certainly have a can-do attitude and was such a relief. If you need someone who will tackle difficult jobs, they are here for you.…

Paid $250–300Reasonable priceMove-out cleaningDeep clean
Billy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was moving out of my apartment and was looking for a reliable and affordable cleaner. I compared and contrasted some companies, but the one that stood out was Kokoro Cleaning Service. Off the bat, they quoted me a reasonable price based on the issues I had with my apartment. Let’s just say I had certain concerns…

Reasonable priceMove-out cleaningDeep clean
Jo11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

They were able to schedule me in such short notice. Polite, respectful and didn’t break anything. I had the deep cleaning, but they didn’t deep clean every room. They overlooked my microwave. They dusted around things instead of picking them up. Very expensive.

Paid $500+OverpricedDeep clean
Lydia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

We felt that he set a high standard & we're pleased with his work.

Paid $250–300Reasonable priceMoving-related cleaningMove-out cleaningDeep clean
Tara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Cannot say enough good things about Kokoro Cleaning. If you are on the fence, book it! You will not be sorry. Orlando and Reyna are top notch professionals that you can feel good about trusting your home with. Fast, kind. Efficient and just great. A+++++++++++. Oh, and please tip your cleaner. This is incredibly hard work.

Paid $500+Great priceInterior & exterior window cleaningGlass & mirror cleaningDeep clean
AnnieLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

If I could give 10 stars, I would. I have been battling with a roach infestation problem in my kitchen since I moved in over a month ago. The property manager sent over two people to clean this problem, and neither one of them came close to being clean. Until Akira, and his wife came to my house and made it look…

Customer photo from Annie's review
Great priceDeep clean
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Both women were fantastic the carpets look amazing I can now start getting the apartment ready to have guests as the clutter was a little overwhelming.

Paid $300–350Reasonable priceStandard cleaningDeep clean
DeeshaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★

They outsource and only pay their maids half of what you pay. So, this company only schedules with those maids you can find on Nextdoor, charge you double what it should cost, and then only pays the one who does the work half of your money. I asked for a deep clean of my house and only got 1 maid for four hours. It…

Paid $450–500OverpricedDeep clean
ANDREWLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The company was a pleasure to work with . They were friendly and detailed throughout the entire process . Even when one of their employees had to call off sick they found someone else to clean my home that same day since I had family arriving the following day . I have no complaints . Will probably use them again .…

Deep clean
Larissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I booked Kokoro through their website to have them do a one-time deep cleaning of my apartment and they did an INCREDIBLE job! I had unexpectedly been away from my apartment for 3 months due to a car accident when traveling for Thanksgiving. I still had a broken arm, and I was healing from several surgeries, so a…

Paid $150–200Great priceGeneral housekeepingDeep clean
Apple6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The cleaning crew did an excellent job! They arrived on time and after doing the initial walk thru, they went to work right away. I had a post construction deep cleaning job. They left my house smelling fresh and looking clean. Would highly recommend!

Paid $500+Reasonable pricePost-construction cleaningDeep clean
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent customer service! Loved our deep clean at home.

Paid $400–450Deep clean
Susana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Courteous and professional men and women were at my service at every step of the process. I was made to feel appreciated and all my concerns were welcomed and address. Beautiful people!

Paid $350–400Reasonable priceDeep clean
Gary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The entire Kokoro team has been professional and thoughtful through the entire process from quotation, appointment booking, site arrival, high standard of the work performed, and follow up afterwards. 100% recommended.

Paid $400–450Great priceGlass & mirror cleaningOffice & workplace cleaningMoving-related cleaning
Cristian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service, booking was easy, the operator who set up my appointment was really helpful about finding services I wanted. She also explained pricing really well nothing hidden, she explained what each service would cost and made sure it was something I wanted or needed. The cleaner Varinia Gugliotella was…

Paid $400–450Great priceDeep clean
Ivy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

So detailed! I’m very satisfied and will book again

Paid $400–450Reasonable priceDeep clean

Show more deep clean reviews (20 more) →

Price

$374+41% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 56%Overpriced 6%Not sure 0%

Jobs customers hired them for

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