Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Kokoro Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Kokoro Cleaning Service

Las Vegas, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 74 apartment cleaning services · 4.9★ from 511 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kokoro Cleaning Service is better than 91% of apartment cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kokoro Cleaning Service is better than 86% of apartment cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kokoro Cleaning Service is better than 86% of apartment cleaning services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100

Reviews for your job

Customers hired Kokoro Cleaning Service for 8 kinds of job.

Kokoro Cleaning Service for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–450
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$240
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 15 Google reviews tagged “General housekeeping”

Andrew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They came on time. I felt I could trust them. And the cleaning was more than I expected. I would highly recommend them

Paid $250–300Reasonable priceStandard cleaningGeneral housekeeping+ Quality+ Professionalism+ Value
Samuel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They where great fast professional and great people in general and very kind and efficient, I just really want to thank the owner Mr Akira and his excellent employee varinia for doing the best cleaning and sanitation job ive ever seen 😊

Paid $500+Reasonable priceOffice & workplace cleaningStandard cleaningMoving-related cleaning
EriLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I'm very satisfied with their service! Very kind and sincere.

Paid $100–150General housekeeping
franchescaLocal Guide · 214 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Nice and friendly. She did a fabulous job. I will definitely use the service again.

General housekeeping
DianeLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

What a great job! We've used plenty of cleaners in the past, just such a sigh of relief with Kokoro. Explained my needs and what we liked done. It was exactly what we got. I would highly recommend them!

Standard cleaningGeneral housekeeping
Larissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I booked Kokoro through their website to have them do a one-time deep cleaning of my apartment and they did an INCREDIBLE job! I had unexpectedly been away from my apartment for 3 months due to a car accident when traveling for Thanksgiving. I still had a broken arm, and I was healing from several surgeries, so a…

Paid $150–200Great priceGeneral housekeepingDeep clean
Michiyo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I recently used this cleaning service and they were wonderful from start to finish. The team was professional, punctual and incredibly thorough. My rooms feel very refreshed and clean afterwards, I'm very grateful. I'd definitely recommend them to anyone looking for great service!

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
Gary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The entire Kokoro team has been professional and thoughtful through the entire process from quotation, appointment booking, site arrival, high standard of the work performed, and follow up afterwards. 100% recommended.

Paid $400–450Great priceGlass & mirror cleaningOffice & workplace cleaningMoving-related cleaning
LLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I want to state for the record that when I booked this I was upset at the cost because I wanted them to see my house before they quoted me a price. So when I was told how much it would be over the phone I was not happy. They did an amazing job and I think they earned every penny of that price. I have 2 cats and the…

Paid $400–450Reasonable priceGlass & mirror cleaningStandard cleaningGeneral housekeeping
Digital4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a good experience, the house looks really nice. However a lot of stuff was moved around and put into the garage, which I understand due to the size of the apartment that it was necessary. It just definitely leaves an inconvenience for us now. However the house is cleaner, a lot of work was done. My kids (the…

Paid $500+OverpricedStandard cleaningGeneral housekeepingDeep clean
B.J,2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very friendly, on time, and very detailed. I will call to use again.

Great priceInterior & exterior window cleaningGlass & mirror cleaningStandard cleaning
Ali9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can't recommend Kokoro cleaning enough. Akira (the owner) came and did the cleaning himself since it was our first time hiring the company (it will not be the last time!). He's extremely polite, kind, and friendly, and really takes pride in doing things right. I swear he's not paying me to say this lol. I've…

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Kak3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I used Kokoro Cleaning Services when I first moved into the place I bought. Kokoro were professional, on time and pay great attention to those places that we don't normally pay attention to like the outside of the windows, the inside of kitchen's cabinets and behind the cooker ranch. Not to mention the outside…

Deep cleanGeneral housekeepingInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Professionalism
Isaac3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

More than the spotless cleaning capabilities. Akira Watanabe created a space that allowed me to cleanse my heart and soul as well. Definitely recommend and would like to use again! 👍

Deep cleanGeneral housekeepingMattress cleaning+ Quality
Mariaa year ago★★★★★

Rating only, no written review.

Paid $200–250Great priceGeneral housekeeping

Price

$374+41% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 56%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean40$259–$477
Standard cleaning24$153–$271
General housekeeping15$139–$240
Move-out cleaning13—
Glass & mirror cleaning11—
Interior & exterior window cleaning11$158–$348
Moving-related cleaning10$282–$497
Office & workplace cleaning3$119–$210

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