Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts

Experts Reviews · Company report
Kokoro Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Kokoro Cleaning Service

Las Vegas, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 74 apartment cleaning services · 4.9★ from 511 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kokoro Cleaning Service is better than 91% of apartment cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kokoro Cleaning Service is better than 86% of apartment cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kokoro Cleaning Service is better than 86% of apartment cleaning services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100

Reviews for your job

Customers hired Kokoro Cleaning Service for 8 kinds of job.

Kokoro Cleaning Service for glass & mirror cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Glass & mirror cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Glass & mirror cleaning”

Andrew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They came on time. I felt I could trust them. And the cleaning was more than I expected. I would highly recommend them

Paid $250–300Reasonable priceStandard cleaningGeneral housekeeping+ Quality+ Professionalism+ Value
Romay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

OUTSTANDING!!! If you have not used this company you are missing out on what real cleaning is all about

Paid $200–250Great priceGlass & mirror cleaningMove-out cleaning
Tara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Cannot say enough good things about Kokoro Cleaning. If you are on the fence, book it! You will not be sorry. Orlando and Reyna are top notch professionals that you can feel good about trusting your home with. Fast, kind. Efficient and just great. A+++++++++++. Oh, and please tip your cleaner. This is incredibly hard work.

Paid $500+Great priceInterior & exterior window cleaningGlass & mirror cleaningDeep clean
MelissaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The cleaning service is great. I am a Real Estate Broker and I have clients asking for cleaning companies quite often. I am glad I have another to add to my list of referrals. Thank you for doing a great job for my listing!

Paid $500+Reasonable priceInterior & exterior window cleaningGlass & mirror cleaningStandard cleaning
Semoon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional and reasonably priced service! Will reach out again!

Paid $1–50Great priceInterior & exterior window cleaningGlass & mirror cleaningStandard cleaning
Jin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great service! Great people! I have known and use their service over a year!

Great priceInterior & exterior window cleaningGlass & mirror cleaning
Gary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The entire Kokoro team has been professional and thoughtful through the entire process from quotation, appointment booking, site arrival, high standard of the work performed, and follow up afterwards. 100% recommended.

Paid $400–450Great priceGlass & mirror cleaningOffice & workplace cleaningMoving-related cleaning
Barbara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My professional was Oscar, polite, punctual, and most of all he’d did a great job.

Paid $200–250Reasonable priceGlass & mirror cleaningDeep clean
Paul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This company did an amazing job with a rental property of ours which was left a disgusting disaster by the evicted tenants. 3 people about 8-hours, the made the house look fantastic. Highly recommended.

Paid $500+Reasonable priceGlass & mirror cleaningMove-out cleaningWindow washing
LLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I want to state for the record that when I booked this I was upset at the cost because I wanted them to see my house before they quoted me a price. So when I was told how much it would be over the phone I was not happy. They did an amazing job and I think they earned every penny of that price. I have 2 cats and the…

Paid $400–450Reasonable priceGlass & mirror cleaningStandard cleaningGeneral housekeeping
B.J,2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very friendly, on time, and very detailed. I will call to use again.

Great priceInterior & exterior window cleaningGlass & mirror cleaningStandard cleaning
MalloryLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Monica did a great job listening to my concerns and then focusing on those specifically. It was a great experience

Reasonable priceGlass & mirror cleaningDeep clean

Price

$374+41% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 56%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean40$259–$477
Standard cleaning24$153–$271
General housekeeping15$139–$240
Move-out cleaning13—
Glass & mirror cleaning11—
Interior & exterior window cleaning11$158–$348
Moving-related cleaning10$282–$497
Office & workplace cleaning3$119–$210

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