Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts

Experts Reviews · Company report
Kokoro Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Kokoro Cleaning Service

Las Vegas, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 74 apartment cleaning services · 4.9★ from 511 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kokoro Cleaning Service is better than 91% of apartment cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kokoro Cleaning Service is better than 86% of apartment cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kokoro Cleaning Service is better than 86% of apartment cleaning services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100

Reviews for your job

Customers hired Kokoro Cleaning Service for 8 kinds of job.

Kokoro Cleaning Service for interior & exterior window cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$348
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Interior & exterior window cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 23
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Interior & exterior window cleaning”

Rosemary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The most honest and truthful company that I have been in contact with in a while❤️❤️❤️❤️

Paid $100–150Great priceInterior & exterior window cleaning
Tara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Cannot say enough good things about Kokoro Cleaning. If you are on the fence, book it! You will not be sorry. Orlando and Reyna are top notch professionals that you can feel good about trusting your home with. Fast, kind. Efficient and just great. A+++++++++++. Oh, and please tip your cleaner. This is incredibly hard work.

Paid $500+Great priceInterior & exterior window cleaningGlass & mirror cleaningDeep clean
MelissaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The cleaning service is great. I am a Real Estate Broker and I have clients asking for cleaning companies quite often. I am glad I have another to add to my list of referrals. Thank you for doing a great job for my listing!

Paid $500+Reasonable priceInterior & exterior window cleaningGlass & mirror cleaningStandard cleaning
Semoon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional and reasonably priced service! Will reach out again!

Paid $1–50Great priceInterior & exterior window cleaningGlass & mirror cleaningStandard cleaning
Jin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great service! Great people! I have known and use their service over a year!

Great priceInterior & exterior window cleaningGlass & mirror cleaning
evert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We hired the Kokoro team for a store opening cleaning. The store was 10k sq ft and the cleaning team exceeded our expectations. The entire process from the initial contact, site visit for an estimate, on time arrival on cleaning day and the quality of the finished job reflected a level of professionalism I seldom…

Paid $500+Great priceInterior & exterior window cleaning
Joseph5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Akira san and his family are very kind and trustworthy people, they did a great job very efficiently

Interior & exterior window cleaning
Martin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service and good people !!!! I highly recommend.

Great priceInterior & exterior window cleaningMulti-tenant cleaningDeep clean
B.J,2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very friendly, on time, and very detailed. I will call to use again.

Great priceInterior & exterior window cleaningGlass & mirror cleaningStandard cleaning
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a fantastic job, and were sooooo sweet!!! Very hard working, great attention to detail, and made sure I was happy before they left. I would highly recommend them :)

Deep cleanMoving-related cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Kak3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I used Kokoro Cleaning Services when I first moved into the place I bought. Kokoro were professional, on time and pay great attention to those places that we don't normally pay attention to like the outside of the windows, the inside of kitchen's cabinets and behind the cooker ranch. Not to mention the outside…

Deep cleanGeneral housekeepingInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Professionalism

Price

$374+41% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 56%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean40$259–$477
Standard cleaning24$153–$271
General housekeeping15$139–$240
Move-out cleaning13—
Glass & mirror cleaning11—
Interior & exterior window cleaning11$158–$348
Moving-related cleaning10$282–$497
Office & workplace cleaning3$119–$210

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