Analyzing 7,329,7967.3M ReviewsFor 20,76820.8K Experts

Experts Reviews · Company report
Kokoro Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Kokoro Cleaning Service

Las Vegas, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 74 apartment cleaning services · 4.9★ from 511 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kokoro Cleaning Service is better than 91% of apartment cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kokoro Cleaning Service is better than 86% of apartment cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kokoro Cleaning Service is better than 86% of apartment cleaning services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100

Reviews for your job

Customers hired Kokoro Cleaning Service for 8 kinds of job.

Kokoro Cleaning Service for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$282–$497
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Moving-related cleaning”

Lydia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

We felt that he set a high standard & we're pleased with his work.

Paid $250–300Reasonable priceMoving-related cleaningMove-out cleaningDeep clean
Josephine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We hired Kokoro Cleaning Services for a move out clean and they were very thorough in both walkthroughs and left the apartment in pristine condition. We were impressed with how well they cleaned and how attentive to detail they were. Would definitely recommend!

Paid $350–400Reasonable priceMoving-related cleaningMove-out cleaning
YeseniaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

It was an amazing service they were very efficient, follow up and the moving claim was fantastic

Paid $100–150Reasonable priceMoving-related cleaningMove-out cleaning
Samuel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They where great fast professional and great people in general and very kind and efficient, I just really want to thank the owner Mr Akira and his excellent employee varinia for doing the best cleaning and sanitation job ive ever seen 😊

Paid $500+Reasonable priceOffice & workplace cleaningStandard cleaningMoving-related cleaning
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Floors walls and appliances bright and clean. Including touch up paint.

Paid $500+Reasonable priceMoving-related cleaningMove-out cleaning
Gary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The entire Kokoro team has been professional and thoughtful through the entire process from quotation, appointment booking, site arrival, high standard of the work performed, and follow up afterwards. 100% recommended.

Paid $400–450Great priceGlass & mirror cleaningOffice & workplace cleaningMoving-related cleaning
RichardLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bernice did a fantastic job my house has never been so clean. She worked from 9-4 straight she is amazing. Thank you Bernice

Paid $450–500Reasonable priceMoving-related cleaningDeep clean
Glenda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kokoro did a whole house cleaning before putting our house on the market. The cleaner showed up on time and did a very thorough job throughtout.

Paid $400–450Reasonable priceMoving-related cleaningMove-out cleaning
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a fantastic job, and were sooooo sweet!!! Very hard working, great attention to detail, and made sure I was happy before they left. I would highly recommend them :)

Deep cleanMoving-related cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Isaac3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

More than the spotless cleaning capabilities. Akira Watanabe created a space that allowed me to cleanse my heart and soul as well. Definitely recommend and would like to use again! 👍

Deep cleanGeneral housekeepingMattress cleaning+ Quality

Price

$374+41% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 56%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean40$259–$477
Standard cleaning24$153–$271
General housekeeping15$139–$240
Move-out cleaning13—
Glass & mirror cleaning11—
Interior & exterior window cleaning11$158–$348
Moving-related cleaning10$282–$497
Office & workplace cleaning3$119–$210

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