Experts Reviews · Company report
Kokoro Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Kokoro Cleaning Service

Las Vegas, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 74 apartment cleaning services · 4.9★ from 511 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kokoro Cleaning Service is better than 91% of apartment cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kokoro Cleaning Service is better than 86% of apartment cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kokoro Cleaning Service is better than 86% of apartment cleaning services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kokoro Cleaning Service is better than 100% of apartment cleaning services.A
100

Reviews for your job

Customers hired Kokoro Cleaning Service for 8 kinds of job.

Kokoro Cleaning Service for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$271
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 49
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 24 Google reviews tagged “Standard cleaning”

SueLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had Wakana and Erin clean my place today. I’m very happy with the job they did and will have them come again.

Customer photo from Sue's review
Paid $250–300Reasonable priceStandard cleaning
Andrew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They came on time. I felt I could trust them. And the cleaning was more than I expected. I would highly recommend them

Paid $250–300Reasonable priceStandard cleaningGeneral housekeeping+ Quality+ Professionalism+ Value
Antonette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My first time to hire somebody to clean my house and I am glad for its service. Will recommend 👍

Reasonable priceStandard cleaning
WadeandChristinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Maria was amazing for our first clean and left our home smelling fresh and sparkling!

Standard cleaning
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Both women were fantastic the carpets look amazing I can now start getting the apartment ready to have guests as the clutter was a little overwhelming.

Paid $300–350Reasonable priceStandard cleaningDeep clean
Samuel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They where great fast professional and great people in general and very kind and efficient, I just really want to thank the owner Mr Akira and his excellent employee varinia for doing the best cleaning and sanitation job ive ever seen 😊

Paid $500+Reasonable priceOffice & workplace cleaningStandard cleaningMoving-related cleaning
MelissaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The cleaning service is great. I am a Real Estate Broker and I have clients asking for cleaning companies quite often. I am glad I have another to add to my list of referrals. Thank you for doing a great job for my listing!

Paid $500+Reasonable priceInterior & exterior window cleaningGlass & mirror cleaningStandard cleaning
DianeLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

What a great job! We've used plenty of cleaners in the past, just such a sigh of relief with Kokoro. Explained my needs and what we liked done. It was exactly what we got. I would highly recommend them!

Standard cleaningGeneral housekeeping
Semoon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional and reasonably priced service! Will reach out again!

Paid $1–50Great priceInterior & exterior window cleaningGlass & mirror cleaningStandard cleaning
Michiyo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I recently used this cleaning service and they were wonderful from start to finish. The team was professional, punctual and incredibly thorough. My rooms feel very refreshed and clean afterwards, I'm very grateful. I'd definitely recommend them to anyone looking for great service!

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
Kimiyo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

He made my carpets look like new. I am so happy to rid of those ugly high traffic “pathways” on my rugs.

Paid $150–200Great priceStandard cleaning
JessicaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been very pleased with their service. Everyone I have dealt with on the phone or in person has been very polite and professional. They do a great job with cleaning and seem to do a little something extra each time which I appreciate. I can definitely recommend them if you are looking for professional reliable service.

Paid $150–200Reasonable priceStandard cleaning
Terushi10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had to get a cleaning done at my place and I saw the Kokoro cleaning service and reached out. Since that point, I’ve used their services a couple times and everytime I am not disappointed! I applaud their customer service and the effort they put into making sure they understood everything that I wanted to get…

Standard cleaning
kenLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service house was left cleaner than ever.

Great priceStandard cleaning
LLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I want to state for the record that when I booked this I was upset at the cost because I wanted them to see my house before they quoted me a price. So when I was told how much it would be over the phone I was not happy. They did an amazing job and I think they earned every penny of that price. I have 2 cats and the…

Paid $400–450Reasonable priceGlass & mirror cleaningStandard cleaningGeneral housekeeping
Digital4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a good experience, the house looks really nice. However a lot of stuff was moved around and put into the garage, which I understand due to the size of the apartment that it was necessary. It just definitely leaves an inconvenience for us now. However the house is cleaner, a lot of work was done. My kids (the…

Paid $500+OverpricedStandard cleaningGeneral housekeepingDeep clean
B.J,2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very friendly, on time, and very detailed. I will call to use again.

Great priceInterior & exterior window cleaningGlass & mirror cleaningStandard cleaning
Stephanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ms. Maria was very sweet and patient. She did a really good and thorough job cleaning around the home.

Reasonable priceStandard cleaning
Keita6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, friendly worker, easy to contact

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Isaac3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

More than the spotless cleaning capabilities. Akira Watanabe created a space that allowed me to cleanse my heart and soul as well. Definitely recommend and would like to use again! 👍

Deep cleanGeneral housekeepingMattress cleaning+ Quality
Hayato7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kokoro cleaning service did an amazing job cleaning my apartment. Akira was very friendly and went above and beyond!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Eri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Akira was professional and friendly. He cleaned up the details well. I was very happy with how my house turned out. I would definitely use this company's service again!

Deep cleanStandard cleaning+ Quality+ Professionalism
Masamitsu2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My garage was like disaster, but Mr Akira Watanabe organized my garage perfectly!! He was quick and very professional. I really recommend this cleaning company.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Catherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceStandard cleaningDeep clean

Price

$374+41% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 56%Overpriced 6%Not sure 0%

Jobs customers hired them for

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