Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Koontz Roofing & Exterior Construction logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Koontz Roofing & Exterior Construction

Bloomington, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 31 exterior door installers · 4.9★ from 405 Google reviews

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Report card

Percentile vs other exterior door installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Koontz Roofing & Exterior Construction is better than 88% of exterior door installers.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Koontz Roofing & Exterior Construction is better than 86% of exterior door installers.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Koontz Roofing & Exterior Construction is better than 94% of exterior door installers.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Koontz Roofing & Exterior Construction is better than 100% of exterior door installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Koontz Roofing & Exterior Construction is better than 100% of exterior door installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Koontz Roofing & Exterior Construction is better than 100% of exterior door installers.A
100

Reviews for your job

Customers hired Koontz Roofing & Exterior Construction for 8 kinds of job.

Koontz Roofing & Exterior Construction for vinyl window installation & replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Vinyl window installation & replacement”

Gretchen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

So glad I found Koontz when looking for window replacement. My sales contact was responsive and knowledgeable, the installation lead kicked it up another notch when scoping out, measuring and finalizing the job, and then when the installation crew stepped in once the windows arrived, it was a home run. They were…

Vinyl window installation & replacement
Larry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Koontz construction replaced all 6 of my windows in my condo. They were not standard size and offered multiple options for replacement windows. There was a hiccup with the manufacturer building the wrong window, but Koontz communicated that with me and got the installation perfect in the end. They cleaned up great…

Great priceGeneral window replacementVinyl window installation & replacementWindow installation

Price

$15k-5% vs typical exterior door installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 68%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation74—
Roof repair44—
Gutter installation28—
Roof inspection25—
Roof repair for storm & wind damage24—
Skylight installation17—
Window installation14—
Gutter repairs13—

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