Experts Reviews · Company report
Krane Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Krane Heating and Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 771 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Krane Heating and Cooling is better than 95% of heat pump installation services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Krane Heating and Cooling is better than 92% of heat pump installation services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Krane Heating and Cooling is better than 85% of heat pump installation services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Krane Heating and Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Krane Heating and Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Krane Heating and Cooling is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Krane Heating and Cooling for 8 kinds of job.

Krane Heating and Cooling for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$585
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 56
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “A/C system repair” · showing 20

Don4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very happy with your service and professionalism, crew is knowledgeable and personally GREAT JOB !!! I have already and will continue to recommend your company

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair
TIMELocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Krane Heating and Cooling were very professional and knowledgeable. Narrowed down the problem and quickly solved it- Just in. time before the heat wave. Thanks guys.

A/C system repair
BrianLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The owner should be proud of his team they did everything with in their power to get the part I needed and installed promptly after receiving it everything is cool once again would highly recommend

Paid $1,000–1,200Not sureA/C system repair
MichelleLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The whole team was awesome!!! They came out when they said they would. They kept us updated on what was going on. They did a great job for us!!! We had an old 25 year old system that was on it's last leg, now we have a brand new very nice and efficient system.

Paid $2,000+Reasonable priceA/C system repairInstallationInstall thermostat
cbLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Second time I've used Krane, and requested Darryl as he was great last year. Shows up on time, calls ahead, fixes everything promptly. Slight upcharge for coming on a Sunday. Highly recommend! (He fixed mobile home AC, lawn guy keeps cutting cord with weed whacker).

Paid $1–200Reasonable priceA/C system repair
NaomiLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They came to check our AC, which wasn't working, on Tuesday and Thursday replaced the unit. It took about 2 hours and they were very professional.

Paid $1,000+A/C system repairInstall AC
Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Can't say enough good things about this company. They are responsive and knowledgeable - I've used them for my furnace and AC needs (both times, they helped me quickly when my old units died). They answer every question you have with transparency, and the team is always, always, always friendly. 10/10 would recommend.

Paid $1,000+Reasonable priceHVAC system maintenanceA/C system repairInstallation
Jeff9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Chas was friendly, professional, and fixed the issue with no problem.

Paid $200–300Reasonable priceA/C system repair
Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Dave was my service person. I use Krane exclusively and have never been disappointed. They always go above and beyond the call of duty and they are always careful, polite, and thorough. 10 stars out of 10 stars is my rating. Thank you Krane Heating and Cooling.

Paid $600–700Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
StuartLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been using Krane Heating and Cooling for many years. They are always responsive and professional. Their service technicians are terrific. I highly recommend them and their products.

HVAC system maintenanceA/C system maintenanceHeating system repair
Courtney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service! Friendly knowledgeable staff was at my door an hour from my service request. Finished the job quick.

Paid $200–300Reasonable priceA/C system repair
MollyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a leaking AC unit that ultimately needed to be replaced. They had great customer service and were able to come out and assess quickly. Would recommend

Customer photo from Molly's review
Paid $1,000+Reasonable priceA/C system repairInstall AC
Larry14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The people at Krane are some of the best I've had the pleasure of dealing with from the receptionist to the technicians to Jeff the owner. Honest caring!

Heating system repairA/C system repairInstallation+ Responsiveness+ Punctuality+ Quality
JonavanLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Having had spoken with 2 other known companies, it was great to base connected with Krane. Darryl came by to try and help us by trouble shooting and walking us through issues identified. Unfortunately, we already knew we had to have a replacement of sort but fortunately, the quote and information provided was better…

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
JennaLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We could not be more appreciative of Darryl coming to help us so quick! Our AC broke on a hot day, and we couldn’t open the windows if we wanted to because of the smoke outside! With two toddlers at home, we are so grateful to have the AC repaired. THANK YOU!

A/C system repair+ Responsiveness+ Punctuality+ Quality
GLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called the check why my AC wasn't working. They were able to have Darryl out within a half hour. He called to let me know he was on the way. He was able to quickly diagnose and fix the problem. The service fee was fair and well worth it to have the AC running. I would highly recommend.

A/C system repair+ Responsiveness+ Quality+ Professionalism
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The person I spoke with on the phone was nice and easy to understand. It was easy to book an appointment. The responding technician Darryl was very polite, honest and to the point. For all future hvac problems I will call and recommended Krane.

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Gary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After calling for service it took less than 48 hours for our repair to be completed. We were treated with respect from our first call for service until the service was complete. We have lived in White Lake for 36 years and I can honestly say that it's a great feeling not thinking we were being taken advantage of.

A/C system repair
Cameron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys were quick and honest. Got my AC back in action for the upcoming heat wave. Honest pricing.

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Bob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Daryl showed up on time and the entire process was seamless. He knew exactly what to look for, did so while I was talking with him, replaced the needed part and was on his way. Excellent service as usual. Krane installed a new furnace on an emergent basis for me several years ago, glad I kept their contact information.

A/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality

Show more a/c system repair reviews (9 more) →

Price

$589+44% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 60%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation120$1.4k–$2.4k
HVAC system maintenance84$104–$417
Install AC74$1.6k–$3.7k
A/C system maintenance60$78–$353
Installation53$1.2k–$2.8k
Heating system repair48$158–$731
Install thermostat40$314–$782
Heating system maintenance30$54–$278

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