Heating contractor · Dearborn, MI · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 70 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 68%
4.9★★★★★771 Google reviews · 24 photos
96%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$589typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, professional communication, and fair pricing when discussing furnace and air conditioning installations or repairs. Technicians are often described as knowledgeable and thorough, with many reviewers highlighting same-day service availability. However, several low-star reviews criticize specific instances of safety negligence, including bypassed sensors and gas leaks, alongside complaints about high costs and poor scheduling follow-through.
Google rating: 4.9 out of 5 from 771 reviews (96% five-star).
Reviews on this page: 771 Google reviews (633 with written comments, 11 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 27, 2026.
Service: Heat Pump Installation Service serving Dearborn, Michigan.
Data from Google, last updated November 8, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Krane Heating and CoolingHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Krane Heating and Cooling: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Krane Heating and Cooling: 92/100 on this factor. Category median: 91.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Krane Heating and Cooling: 85/100 on this factor. Category median: 97.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Krane Heating and Cooling: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Krane Heating and Cooling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Krane Heating and Cooling: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
771 Google reviews we collected
4.9of 5
5 stars74096%
4 stars122%
3 stars10%
2 stars20%
1 star162%
Praise vs complaints
Phrases our text analysis found in 633 written reviews
98%praise
Praise1,41298%
Complaints272%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price6034%
Reasonable10760%
Overpriced21%
Not sure95%
$589+44% vs typical heat pump installation services
Middle half of what 153 customers paid ($135–$1.9k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude37226%
Speed & response33223%
Quality & results22616%
Would recommend21115%
Price & value1289%
Communication1057%
Honesty & trust655%
What customers talk about
We read 633 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly, professional, very thorough and did a fantastic job on the installation of AC and furnace!”
“How unprofessional to text back and forth when all I wanted was to pay someone $110 to come look at my unit and tell me what was wrong or what needed…”
“) I called Krane right away, and they were able to get a new one installed Monday morning.”
“We really appreciate their prompt response and excellent service.”
“I was referred to Krane by a friend after having had horrible experiences with other local Heating and cooling companies.”
“I would highly recommend Krane for your heating and cooling needs!”
“Would not recommend going with this stuck up and unprofessional company.”
“We had a complete HVAC system installed, Great Company, polite, professional and fair pricing.”
“Nice prompt salesmen, but overpriced parts for repairs by about a 100% markup.”
“They were professional, friendly, and took the time to explain everything clearly.”
“The work was done carefully and efficiently, and I really appreciated his honesty and attention to detail.”
People customers mention
Daryl40 reviews
Jeff30 reviews
Darryl26 reviews
Chaz13 reviews
Darrell9 reviews
Furnace9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Krane Heating and Cooling for 8 kinds of job. Pick one to see what they paid and said.
Bbob1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Krane installed a new high efficiency furnace. First of all Darryl came out on Sunday to diagnose the problem. Then back on Monday to do the new installation. Chaz and DJ were professional and did a great job! Looks great and works as it should. I would highly recommend Krane for your heating and cooling needs!
Paid $2,000+Reasonable priceHVAC system repair
JJan9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Friendly, professional, very thorough and did a fantastic job on the installation of AC and furnace!
Paid $2,000+Great price
NNLocal Guide · 122 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We were very happy. It turned out to be a simple fix. Thanks for the swift response.
Paid $1–200Reasonable priceThermostat repair
SSusanLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I used this company a year or two ago when my furnace stopped working I had the best experience with a company that sent over the licensed professional who was polite, knowledgeable and went out of his way to get the manufacturer of the furnace to honor their warranty. I only wish there were more stars to check!…
Paid $1–200Great priceHVAC system maintenance
BBrad1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
They came out quick identified the problem and fixed in about an hour. Very professional. But other companies wave the trip and diagnostic fee when you do work with them.
Paid $400–600OverpricedHeating system repair
YYashar4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service from start to finish. They were professional, friendly, and took the time to explain everything clearly. The work was done carefully and efficiently, and I really appreciated his honesty and attention to detail. I would definitely recommend them to anyone looking for reliable and professional service.
The guys were very polite and informative. Job was completed much faster than I thought!
Price assessment: Great price
Services: Installation
Response from the owner · 2 weeks ago
Thank you, Andrew! We're glad to hear that our team was polite and informative, and that the job was completed quickly. Your feedback is much appreciated!
W
William Luttman7 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
One of the best Heating and Cooling companies I have had working on my system.
Price assessment: Great price
Services: HVAC system maintenance
Response from the owner · 2 weeks ago
Thank you, William! We appreciate your kind words and are glad to hear you had a great experience with our heating and cooling services. Your satisfaction means a lot to us!
B
bob fujii1 reviewiTotal number of Google reviews bob has written across all businesses on Google Maps, not just this one.
Krane installed a new high efficiency furnace. First of all Darryl came out on Sunday to diagnose the problem. Then back on Monday to do the new installation. Chaz and DJ were professional and did a great job! Looks great and works as it should. I would highly recommend Krane for your heating and cooling needs!
Price assessment: Reasonable price
Price: $2,000+
Services: HVAC system repair
Response from the owner · 2 weeks ago
Thank you, Bob! We appreciate your positive feedback and are glad to hear that Darryl, Chaz, and DJ provided excellent service during your furnace installation. Your recommendation means a lot to us!
J
Jan Todd9 reviewsiTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
Friendly, professional, very thorough and did a fantastic job on the installation of AC and furnace!
Price assessment: Great price
Price: $2,000+
Response from the owner · 3 weeks ago
Thank you, Jan! We're glad to hear you had a positive experience with our friendly and professional team during the installation of your AC and furnace. Your satisfaction means a lot to us!
N
N SmithLocal Guide · 122 reviewsiTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Our 22 year old hot water heater quit on Saturday night (because of course!) I called Krane right away, and they were able to get a new one installed Monday morning. We really appreciate their prompt response and excellent service. Thank you!!
Response from the owner · a month ago
Thank you, Alison! We're glad we could quickly assist with your hot water heater replacement. Your appreciation means a lot to us!
G
Grant Annis4 reviewsiTotal number of Google reviews Grant has written across all businesses on Google Maps, not just this one.
I used this company a year or two ago when my furnace stopped working I had the best experience with a company that sent over the licensed professional who was polite, knowledgeable and went out of his way to get the manufacturer of the furnace to honor their warranty. I only wish there were more stars to check! This time was just as good. I needed a furnace yearly maintenance clean. Different professional this time but still the best. Polite, called 15 minutes before he arrived and did everything right . Price is reasonable and the work is professional.
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · 3 months ago
Thank you, Susan! We appreciate your kind words and are glad to hear you had such a positive experience with our professionals. It's great to know that our team continues to provide excellent service and that you're satisfied with the work and pricing. We look forward to assisting you again!
A
Andy Shanks8 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
They came out quick identified the problem and fixed in about an hour. Very professional. But other companies wave the trip and diagnostic fee when you do work with them.
Price assessment: Overpriced
Price: $400–600
Services: Heating system repair
Response from the owner · a month ago
Thank you, Brad, for your feedback! We're glad to hear that our team was quick and professional in addressing your issue. We appreciate your input about the trip and diagnostic fee, and we'll take it into consideration.
