How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREKrane Heating and Cooling
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 771 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Krane Heating and Cooling for 8 kinds of job.
Krane Heating and Cooling for a/c system repair
Clear ✕All 29 Google reviews tagged “A/C system repair”
Very happy with your service and professionalism, crew is knowledgeable and personally GREAT JOB !!! I have already and will continue to recommend your company
Krane Heating and Cooling were very professional and knowledgeable. Narrowed down the problem and quickly solved it- Just in. time before the heat wave. Thanks guys.
The owner should be proud of his team they did everything with in their power to get the part I needed and installed promptly after receiving it everything is cool once again would highly recommend
The whole team was awesome!!! They came out when they said they would. They kept us updated on what was going on. They did a great job for us!!! We had an old 25 year old system that was on it's last leg, now we have a brand new very nice and efficient system.
Second time I've used Krane, and requested Darryl as he was great last year. Shows up on time, calls ahead, fixes everything promptly. Slight upcharge for coming on a Sunday. Highly recommend! (He fixed mobile home AC, lawn guy keeps cutting cord with weed whacker).
They came to check our AC, which wasn't working, on Tuesday and Thursday replaced the unit. It took about 2 hours and they were very professional.
Can't say enough good things about this company. They are responsive and knowledgeable - I've used them for my furnace and AC needs (both times, they helped me quickly when my old units died). They answer every question you have with transparency, and the team is always, always, always friendly. 10/10 would recommend.
Chas was friendly, professional, and fixed the issue with no problem.
Dave was my service person. I use Krane exclusively and have never been disappointed. They always go above and beyond the call of duty and they are always careful, polite, and thorough. 10 stars out of 10 stars is my rating. Thank you Krane Heating and Cooling.
I have been using Krane Heating and Cooling for many years. They are always responsive and professional. Their service technicians are terrific. I highly recommend them and their products.
Great service! Friendly knowledgeable staff was at my door an hour from my service request. Finished the job quick.
I had a leaking AC unit that ultimately needed to be replaced. They had great customer service and were able to come out and assess quickly. Would recommend
The people at Krane are some of the best I've had the pleasure of dealing with from the receptionist to the technicians to Jeff the owner. Honest caring!
Having had spoken with 2 other known companies, it was great to base connected with Krane. Darryl came by to try and help us by trouble shooting and walking us through issues identified. Unfortunately, we already knew we had to have a replacement of sort but fortunately, the quote and information provided was better…
We could not be more appreciative of Darryl coming to help us so quick! Our AC broke on a hot day, and we couldn’t open the windows if we wanted to because of the smoke outside! With two toddlers at home, we are so grateful to have the AC repaired. THANK YOU!
I called the check why my AC wasn't working. They were able to have Darryl out within a half hour. He called to let me know he was on the way. He was able to quickly diagnose and fix the problem. The service fee was fair and well worth it to have the AC running. I would highly recommend.
The person I spoke with on the phone was nice and easy to understand. It was easy to book an appointment. The responding technician Darryl was very polite, honest and to the point. For all future hvac problems I will call and recommended Krane.
After calling for service it took less than 48 hours for our repair to be completed. We were treated with respect from our first call for service until the service was complete. We have lived in White Lake for 36 years and I can honestly say that it's a great feeling not thinking we were being taken advantage of.
These guys were quick and honest. Got my AC back in action for the upcoming heat wave. Honest pricing.
Daryl showed up on time and the entire process was seamless. He knew exactly what to look for, did so while I was talking with him, replaced the needed part and was on his way. Excellent service as usual. Krane installed a new furnace on an emergent basis for me several years ago, glad I kept their contact information.
Entire team did a great job. Lost AC Wednesday night called Kranes Thursday morning and Daryl was out by Saturday. Diagnosed the problem and set up a team for Monday morning to come out. I appreciate the 24/7 professional service. Bob/Mike Team was careful in my house and yard. Did a great job. I will always…
Jake provided friendly, courteous, timely, and professional service. Thank you, Krane Heating and Cooling!
Jake was great. Explained our situation thoroughly and answered all of my questions. Got us up and running very quickly.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Heating system installation | 120 | $1.4k–$2.4k |
| HVAC system maintenance | 84 | $104–$417 |
| Install AC | 74 | $1.6k–$3.7k |
| A/C system maintenance | 60 | $78–$353 |
| Installation | 53 | $1.2k–$2.8k |
| Heating system repair | 48 | $158–$731 |
| Install thermostat | 40 | $314–$782 |
| Heating system maintenance | 30 | $54–$278 |
