Experts Reviews · Company report
Krane Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Krane Heating and Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 771 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Krane Heating and Cooling is better than 95% of heat pump installation services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Krane Heating and Cooling is better than 92% of heat pump installation services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Krane Heating and Cooling is better than 85% of heat pump installation services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Krane Heating and Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Krane Heating and Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Krane Heating and Cooling is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Krane Heating and Cooling for 8 kinds of job.

Krane Heating and Cooling for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.84
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$104–$417
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 58
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 84 Google reviews tagged “HVAC system maintenance” · showing 20

William7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

One of the best Heating and Cooling companies I have had working on my system.

Great priceHVAC system maintenance
Grant4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Same day service and the technician was very professional and knowledgeable.

HVAC system maintenance
SusanLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I used this company a year or two ago when my furnace stopped working I had the best experience with a company that sent over the licensed professional who was polite, knowledgeable and went out of his way to get the manufacturer of the furnace to honor their warranty. I only wish there were more stars to check!…

Paid $1–200Great priceHVAC system maintenance
Andy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

On time, respectful, and did a thougth review of heating element.

Great priceHVAC system maintenanceService not listed
wolfmanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Due to some grading work in my backyard I had to move mt AC out of the way. Got several quotes from 4.8-4.9 star rated companies with at least 500 reviews. The price differences and the behavior of the people providing the quotes had been eye opening The largest company I had used since years was almost 500 % of the…

Reasonable priceHVAC system maintenanceService not listed
Carrie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We had a complete HVAC system installed, Great Company, polite, professional and fair pricing. They showed up when they said they would, it’s hard to find trustworthy services companies, highly recommend!

HVAC system maintenance
Don4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very happy with your service and professionalism, crew is knowledgeable and personally GREAT JOB !!! I have already and will continue to recommend your company

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair
James8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Krane Is an excellent company and I strongly recommend. They have assisted me with my primary home and some rental properties. They are always on time and very professional. Today for an example my main AC unit went out. It is like 95° out They replaced the unit same-day. I highly recommend them

HVAC system maintenanceA/C system maintenanceHeating system repair
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've been using Krane for 20 years. They are very responsive and show up when they say they will. I've purchased 2 furnaces and 2 air conditioners from them. They are very professional, always clean up afterwards and they take time to review exactly what they did. I highly recommend them.

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system installation
Gayle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service! The installers were wonderful! Did a fantastic job and made everything neat and tidy. Would highly recommend!

Paid $100–200Reasonable priceHVAC system maintenanceInstall AC
Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Can't say enough good things about this company. They are responsive and knowledgeable - I've used them for my furnace and AC needs (both times, they helped me quickly when my old units died). They answer every question you have with transparency, and the team is always, always, always friendly. 10/10 would recommend.

Paid $1,000+Reasonable priceHVAC system maintenanceA/C system repairInstallation
Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Krane did a great job installing our new furnace.

Paid $1,000+Reasonable priceHVAC system maintenance
DouglasLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Very professional and very polite. Respectful of our home. Arrived on time and worked quickly.

Paid $1–100Reasonable priceHVAC system maintenance
Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Dave was my service person. I use Krane exclusively and have never been disappointed. They always go above and beyond the call of duty and they are always careful, polite, and thorough. 10 stars out of 10 stars is my rating. Thank you Krane Heating and Cooling.

Paid $600–700Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
AmberLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This visit was for the six month maintenance visit after purchasing a new furnace and AC, dehumidifier trio (November 2024). I’ve learned so much with these guys and they are always very helpful when it comes to answering questions and inquiries. I just want to say a special THANK YOU to the office staff and to the…

Paid $1–100Reasonable priceHVAC system maintenanceA/C system maintenance
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They always treat me well

Paid $100–200Reasonable priceHVAC system maintenanceA/C system maintenance
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Daryl was prompt, very kind and efficient. He had our furnace running within a couple of minutes. Thanks for your service.

Paid $100–200Reasonable priceHVAC system maintenance
KrystalLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jake was our service technician today. He was very knowledgeable and friendly. He communicated well with me during the entire process and also let me know of service promotions that I could take advantage of in the future. This was my first time needing an HVAC company and I would highly recommend them to others and be returning as a repeat customer.

Paid $1–100Great priceHVAC system maintenance
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Nice fast and easy

Paid $100–200Great priceHVAC system maintenanceHeating system repair
Cheryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My furnace stopped working during a few of the coldest days of the season. I have an unusual unit (the furnace and AC are combined). We contacted several companies and the earliest they could come out was five days. It was after 8 pm when we started calling for help. Krane got back to us immediately, came out the…

Great priceHVAC system maintenanceA/C system maintenance

Show more HVAC system maintenance reviews (64 more) →

Price

$589+44% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 60%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation120$1.4k–$2.4k
HVAC system maintenance84$104–$417
Install AC74$1.6k–$3.7k
A/C system maintenance60$78–$353
Installation53$1.2k–$2.8k
Heating system repair48$158–$731
Install thermostat40$314–$782
Heating system maintenance30$54–$278

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