Experts Reviews · Company report
Krane Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Krane Heating and Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 771 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Krane Heating and Cooling is better than 95% of heat pump installation services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Krane Heating and Cooling is better than 92% of heat pump installation services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Krane Heating and Cooling is better than 85% of heat pump installation services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Krane Heating and Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Krane Heating and Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Krane Heating and Cooling is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Krane Heating and Cooling for 8 kinds of job.

Krane Heating and Cooling for heating system installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.120
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 55
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 120 Google reviews tagged “Heating system installation” · showing 40

Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Chaz and crew were very professional and courteous. Arrived on time and worked until job was completed to my satisfaction . Explained both systems thoroughly also.

Customer photo from Patricia's reviewCustomer photo from Patricia's review
Paid $1,200–1,400Reasonable priceHeating system installationHVAC duct & vent installationInstall AC
Don4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very happy with your service and professionalism, crew is knowledgeable and personally GREAT JOB !!! I have already and will continue to recommend your company

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've been using Krane for 20 years. They are very responsive and show up when they say they will. I've purchased 2 furnaces and 2 air conditioners from them. They are very professional, always clean up afterwards and they take time to review exactly what they did. I highly recommend them.

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system installation
michele1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Krane employees are always professional, helpful and knowledgeable.

Paid $2,000+Not sureHeating system installationInstall AC
Terry9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Amazing experience! Had Darryl out on Tuesday and he knew his stuff! Swiftly determined my unit needed to be replaced and explained and demonstrated exactly why! It was crystal clear! Wednesday Brian came out to review the installation plans and on Thursday, Chaz and DJ showed up with the replacement unit and did a…

Paid $1,000+Great priceInstallationHeating system installationInstall AC
Tonia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Krane installed a whole new HVAC system for me. The installers were knowledgeable and courteous to keeping the condition of my home clean. As a new homeowner this undertaking was a little frightening, but everyone at crane heating and cooling made it very easy.

Paid $1,000+Reasonable priceHeating system installationInstall AC
Joshua11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent service, excellent communication, and very fair pricing. The job was scheduled immediately - I highly recommend.

InstallationHeating system installationInstall AC
Theodore5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great working with Krane heating and cooling. They came out to diagnose quickly that my heat exchanger went out and needed a new furnace rather than patch it. Great warranty, coverage and peace of mind bought.

Paid $1,000+Great priceHeating system installation
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

All of the technicians were on on time, polite, and explained everything. They did a great job and cleaned up thoroughly afterwards.

Paid $1,000+Reasonable priceHeating system installationInstall thermostatInstall AC
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Called Krane heating on Wednesday morning when my furnace quit. As of 100pm today (Thursday) I have a brand new furnace installed and HEAT. Krane staff was great, easy to work with and installers were experienced and fast. Definitely recommend Krane for any furnace issues.

Paid $1,000+Great priceHeating system installationInstall thermostat
Herb5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Krane was a pleasure to work with for my furnace and AC replacements. Prompt service kept the house warm during the cold blast. They followed up with everything they said at the time they said, no unpleasant surprises. The communication between their multiple techs was on point, worked efficiently and everyone was…

Paid $1,000+Reasonable priceInstallationHeating system installationInstall AC
Franklin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I will recommend this company to everyone. Their prompt and kind service was truly appreciated when the furnace in a condo I own but don’t live in went out when the temperature outside was in the single digits. Communication with the company was easy and the furnace was promptly replaced. Darryl, who provided the…

Paid $1,000+Reasonable priceHeating system installation
david1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Super happy with Krane. Got an appointment the next day, service tech was up front but not pushy. The furnace install guys were also good, had my unit up and running in a few hours. Good price for a good unit, Overall 5 stars

Paid $1,000+Reasonable priceHeating system installationInstall thermostat
Christopher9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Krane provided fast, compassionate service when my furnace went out on a holiday when it was extremely cold. I had heat the same day and a new furnace the next day. Their whole team communicated well throughout the process. I don't know if their price was the best, but it was within the range I expected, and the quality of service was superior.

Paid $1,000+Not sureHeating system repairHeating system installation
Kid2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Professional

Paid $1,000+Reasonable priceHeating system installation
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very honest friendly and on time this is a reliable company they didnt try to sell me something i didnt need the men who installed my new furnace did a great job and answered all my questions.I would recomend them to family and friends....thank you krane...

Paid $1,000+Reasonable priceHeating system installation
Anil2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had my furnace replaced. The team was superb. Always punctual, very knowledgeable and super efficient. I would not consider using anyone else.

Paid $1,000+Great priceHeating system installation
Anil4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Just got my HVAC tune up done. Very professional and efficient.

Paid $1–100Great priceHVAC system maintenanceHeating system installation
Kelley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Everyone I worked with was knowledgeable, pleasant and helpful. It was easy to coordinate when scheduling appointments, and they were able to get to me quickly when my furnace stopped working over the weekend on the coldest day of the year. They had my heat back up and running in no time at all. I recommend this…

Paid $1,000+Reasonable priceHeating system installation
MARK1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Polite and thorough. On time and cleaned up well after installation of new furnace.

Heating system installation
Jim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nice job Team was neat and did a great job

Paid $1,000+Reasonable priceInstallationHeating system installation
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We received 3 different quote for furnace and air conditioning. Wanted a high-efficiency furnace and two companies said they couldn’t do it. Krane heating and cooling Said they could do it and also gave us the cheapest price. Installation was Fast and efficient would highly recommend them to friends and family. It was a pleasure doing business with them.

Paid $1,000+Great priceHeating system installationInstall AC
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We Had 4 Different Quotes From Heating & Air Around The Area And Your Quote Was The Best Around.. Chad And The Guys Did An Awesome Job. They Worked Very Well Together. Thanks For The Great Service. HIGHLY RECOMMEND..

Paid $1,000+Great priceHeating system installation
Lindsay9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They were very professional and they let me know everything that was done and showed me everything when they were done.

Paid $1,000+Reasonable priceHeating system installation
Ruth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had a new furnace installed. Would recommend and would call them again. Chaz was very knowledgeable and professional. He answered all of my questions in detail. Very pleased with his work.

Paid $1,000+Not sureHeating system installation
Lisa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We received 4 different quotes. We really liked Kranes offer - decent price, great discounts, and wonderful warranties. They kept in constant contact with us. Showed up on time and did a great job. Even offered financing at 0% interest for a year. Highly recommend!

Paid $1,000+Reasonable priceInstallationHVAC duct & vent repairHeating system installation
Lana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My experience with Michael and Jeff has been perfect. Thank you

Heating system installation+ Responsiveness+ Punctuality+ Quality
Larry14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The people at Krane are some of the best I've had the pleasure of dealing with from the receptionist to the technicians to Jeff the owner. Honest caring!

Heating system repairA/C system repairInstallation+ Responsiveness+ Punctuality+ Quality
Dale7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional from the salesman to the installation team. Excellent installation quality. Looks great and runs even better.

Heating system installation+ Responsiveness+ Punctuality+ Quality
Doug6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jake did a great job at diagnosing and fixing my furnace. He was on time and performed the service quickly. I recommend Krane!

Heating system installation+ Responsiveness+ Punctuality+ Quality
Alexander9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I was very happy with service. I switched from bryant system distributor which was located at Wixom, MI to this distributor about two years ago. Service technicians are very friendly and provides service in a short period of time after I request service. Service technician also pointed out technical issue on my…

Heating system installation
Kare2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Daryl from Krane came out within an hour to address a furnace that wasn’t working. Next day Chaz and Charley installed new furnace and a/c. They called when on way, worked diligently and cleaned up. I felt confident in their workmanship and honesty. Very satisfied

Install ACHeating system installation+ Responsiveness+ Punctuality+ Professionalism
ChristopherLocal Guide · 103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team came out and performed a thorough inspection of the prior unit. Diagnosed and replaced the HVAC system within 24hrs. Fast friendly and efficient!

Heating system installation+ Punctuality+ Quality+ Professionalism
Alayna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were wonderful! They came in Tinley manner and finished what they needed to!

Heating system installationInstallation
Ryan17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve used Krane twice now and found them to be the most competitive price point both times. Prompt installations, easy to contact over the phone, and responsive to any issues. Would use a third time.

Install ACHeating system installation+ Punctuality+ Quality+ Professionalism
Daniella3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Everyone I worked with throughout the process of replacing our ac/furnace was wonderful, professional, and timely.

Install ACHeating system installationInstallation+ Punctuality+ Quality+ Professionalism
DerekLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

Not the cheapest but that is okay as long as the quality is there. The new furnace looks clean, takes up less space, and works. Daryl did the initial inspection and the overall fix - both times he was great. The thing that wasn't okay is that the new installation came with a gas leak. The union for one of the gas…

Heating system installationInstall thermostat
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent customer service, excellent quality of work and a hard working crew.

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Bruce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had to replace my furnace unexpectedly. Koda and Charlie came out the next day for installation. They did a great job and the new furnace looks and works great.

Heating system installation+ Responsiveness+ Professionalism
Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Furnace died on a Saturday- quick response… I felt like they were honest and informative.

Heating system installationInstallation+ Responsiveness+ Punctuality+ Professionalism

Show more heating system installation reviews (80 more) →

Price

$589+44% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 60%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation120$1.4k–$2.4k
HVAC system maintenance84$104–$417
Install AC74$1.6k–$3.7k
A/C system maintenance60$78–$353
Installation53$1.2k–$2.8k
Heating system repair48$158–$731
Install thermostat40$314–$782
Heating system maintenance30$54–$278

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