How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREKrane Heating and Cooling
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 771 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Krane Heating and Cooling for 8 kinds of job.
Krane Heating and Cooling for heating system installation
Clear ✕All 120 Google reviews tagged “Heating system installation” · showing 80
Chaz and crew were very professional and courteous. Arrived on time and worked until job was completed to my satisfaction . Explained both systems thoroughly also.
Very happy with your service and professionalism, crew is knowledgeable and personally GREAT JOB !!! I have already and will continue to recommend your company
I've been using Krane for 20 years. They are very responsive and show up when they say they will. I've purchased 2 furnaces and 2 air conditioners from them. They are very professional, always clean up afterwards and they take time to review exactly what they did. I highly recommend them.
Krane employees are always professional, helpful and knowledgeable.
Amazing experience! Had Darryl out on Tuesday and he knew his stuff! Swiftly determined my unit needed to be replaced and explained and demonstrated exactly why! It was crystal clear! Wednesday Brian came out to review the installation plans and on Thursday, Chaz and DJ showed up with the replacement unit and did a…
Krane installed a whole new HVAC system for me. The installers were knowledgeable and courteous to keeping the condition of my home clean. As a new homeowner this undertaking was a little frightening, but everyone at crane heating and cooling made it very easy.
Excellent service, excellent communication, and very fair pricing. The job was scheduled immediately - I highly recommend.
Great working with Krane heating and cooling. They came out to diagnose quickly that my heat exchanger went out and needed a new furnace rather than patch it. Great warranty, coverage and peace of mind bought.
All of the technicians were on on time, polite, and explained everything. They did a great job and cleaned up thoroughly afterwards.
Called Krane heating on Wednesday morning when my furnace quit. As of 100pm today (Thursday) I have a brand new furnace installed and HEAT. Krane staff was great, easy to work with and installers were experienced and fast. Definitely recommend Krane for any furnace issues.
Krane was a pleasure to work with for my furnace and AC replacements. Prompt service kept the house warm during the cold blast. They followed up with everything they said at the time they said, no unpleasant surprises. The communication between their multiple techs was on point, worked efficiently and everyone was…
I will recommend this company to everyone. Their prompt and kind service was truly appreciated when the furnace in a condo I own but don’t live in went out when the temperature outside was in the single digits. Communication with the company was easy and the furnace was promptly replaced. Darryl, who provided the…
Super happy with Krane. Got an appointment the next day, service tech was up front but not pushy. The furnace install guys were also good, had my unit up and running in a few hours. Good price for a good unit, Overall 5 stars
Krane provided fast, compassionate service when my furnace went out on a holiday when it was extremely cold. I had heat the same day and a new furnace the next day. Their whole team communicated well throughout the process. I don't know if their price was the best, but it was within the range I expected, and the quality of service was superior.
Professional
Very honest friendly and on time this is a reliable company they didnt try to sell me something i didnt need the men who installed my new furnace did a great job and answered all my questions.I would recomend them to family and friends....thank you krane...
I had my furnace replaced. The team was superb. Always punctual, very knowledgeable and super efficient. I would not consider using anyone else.
Just got my HVAC tune up done. Very professional and efficient.
Everyone I worked with was knowledgeable, pleasant and helpful. It was easy to coordinate when scheduling appointments, and they were able to get to me quickly when my furnace stopped working over the weekend on the coldest day of the year. They had my heat back up and running in no time at all. I recommend this…
Polite and thorough. On time and cleaned up well after installation of new furnace.
Nice job Team was neat and did a great job
We received 3 different quote for furnace and air conditioning. Wanted a high-efficiency furnace and two companies said they couldn’t do it. Krane heating and cooling Said they could do it and also gave us the cheapest price. Installation was Fast and efficient would highly recommend them to friends and family. It was a pleasure doing business with them.
We Had 4 Different Quotes From Heating & Air Around The Area And Your Quote Was The Best Around.. Chad And The Guys Did An Awesome Job. They Worked Very Well Together. Thanks For The Great Service. HIGHLY RECOMMEND..
They were very professional and they let me know everything that was done and showed me everything when they were done.
I had a new furnace installed. Would recommend and would call them again. Chaz was very knowledgeable and professional. He answered all of my questions in detail. Very pleased with his work.
We received 4 different quotes. We really liked Kranes offer - decent price, great discounts, and wonderful warranties. They kept in constant contact with us. Showed up on time and did a great job. Even offered financing at 0% interest for a year. Highly recommend!
My experience with Michael and Jeff has been perfect. Thank you
The people at Krane are some of the best I've had the pleasure of dealing with from the receptionist to the technicians to Jeff the owner. Honest caring!
Very professional from the salesman to the installation team. Excellent installation quality. Looks great and runs even better.
Jake did a great job at diagnosing and fixing my furnace. He was on time and performed the service quickly. I recommend Krane!
I was very happy with service. I switched from bryant system distributor which was located at Wixom, MI to this distributor about two years ago. Service technicians are very friendly and provides service in a short period of time after I request service. Service technician also pointed out technical issue on my…
Daryl from Krane came out within an hour to address a furnace that wasn’t working. Next day Chaz and Charley installed new furnace and a/c. They called when on way, worked diligently and cleaned up. I felt confident in their workmanship and honesty. Very satisfied
The team came out and performed a thorough inspection of the prior unit. Diagnosed and replaced the HVAC system within 24hrs. Fast friendly and efficient!
They were wonderful! They came in Tinley manner and finished what they needed to!
I’ve used Krane twice now and found them to be the most competitive price point both times. Prompt installations, easy to contact over the phone, and responsive to any issues. Would use a third time.
Everyone I worked with throughout the process of replacing our ac/furnace was wonderful, professional, and timely.
Not the cheapest but that is okay as long as the quality is there. The new furnace looks clean, takes up less space, and works. Daryl did the initial inspection and the overall fix - both times he was great. The thing that wasn't okay is that the new installation came with a gas leak. The union for one of the gas…
Excellent customer service, excellent quality of work and a hard working crew.
Had to replace my furnace unexpectedly. Koda and Charlie came out the next day for installation. They did a great job and the new furnace looks and works great.
Furnace died on a Saturday- quick response… I felt like they were honest and informative.
Service guy came out same day I called. Furnace was bad, he scheduled for replacement the next day. They came early, did the work, cleaned up and gone in 3 hrs. Awesome job.
They installed a new furnace for us. They were professional and efficient. We will use them in the future for all HVAC needs.
What a relief, and pleasure, to wake up to a warm house this morning. We've had furnace issues since, literally, the day we moved in, in 2017. We seemed to be rebuilding the furnace, with new parts, Every year. Then, another problem arose 2 days before Christmas! I couldn't believe it, yet I could. 2 weeks ago, I…
Just had a new central furnace installed by Krane and I'm quite happy to be warm again, Thanks Krane! Your service technicians were friendly and efficient and when I called in need you were prompt to help. I would recommend Krane to anyone in need of good quality service with fare prices.
Service was impeccable love the guys that were here super super job not used to using a cell phone so for this kind of stuff so that's about all I have to say Good Company
My parents heat went out on Sunday and Darryl from Krane heating and cooling was out on Monday to find the problem. A new furnace was installed on Tuesday. Even though it wasn’t in the budget it was a wise decision not to have an ongoing headache down the winter road.
Professional, answered all my questions (even while they were working), friendly, thorough, addressed my concerns on installation location & piping...all's good!
Everyone was pleasantly professional and finished the entire installation of a new furnace, a/c, and whole house air purification system in one day. Replaced the original 46 year old system with a top line Bryant system. Cleared away all the old junk and even cleaned up the inside steps and basement. Great crew on all levels.
Charlie and Mike were awesome! Good, quick work with professionalism and a smile. I would recommend them to anyone.
Awesome response time, honest, knowledgeable. I would highly recommend this company.
Called them on Monday and Wednesday they installed a new furnace for us! Great quality and very professional staff! Could not be happier! Great job and Thank You!
Koda and his team did a great job.
Would highly recommend Krane, they are affordable and extremely quick with their service. I wish every business was run this well.
The Crew was very pleasant and Professional! Explaining everything that was done and how to best Utilize it to get best results. I highly recommend Krane for anything you need!
The whole Krane team was very professional and did excellent work. Now counting on the products to be effective and durable!
The Krane team was very good to work with. Extremely fast and responsive to our needs. Explained our options and offered guidance on next steps. Left the decision completely up to us and no pressure one way or another. Due to the age of our equipment we decided to get new A/C and furnace installed. The team…
Great company to work with - service is outstanding. Highly recommend them for heating and air conditioning - I have used them for both - sales, technicians, office all great to work with....
In need of a new furnace and AC unit. Sales was very patient with me in working through several quotes and configurations, making themselves available via phone, text and email. The installation team was very professional, prompt, answered all my questions, tested all functionality and did an excellent job in cleaning up.
Jeff & his crew were on time, quick & friendly, After everything was installed Jeff showed me pictures of the chimney & explained what he did, He walked me through everything on my furnace, showed me where my filter was located & told me how long It should last. I was very impressed! I highly recommend Jeff & his crew!
HIGHLY RECOMMEND!! Mike, Jeff & Aiden were the service techs assigned to my install and honestly was blown away. At my full-time Job I work with contractors on a daily basis, and don’t always have the best interactions (as a woman) so I have to say that these guys and this company were some of the most professional…
I got a call from the installer Jeff in the morning to let me know they would be at my home in about 20 minutes to do my install and 20 minutes later they were here tearing out my old system and in no time had the new system put in and working.
This company is such a pleasure to deal with.
Krane did a great job. They showed up quickly and took care of the problem. I would definitely recommend them.
Done an amazing job on the heating installation. Went beyond my expectations. Lots of work done, but cleaned up area very well. Very informative after the work was done. Great job Charlie and Mike! Looking forward using the same company to replace my AC system when the weather starts getting warmer.
Friendly courteous and professional employees.
So our furnace went out on the coldest night of the year (-1). Of course!! I looked on line for furnace repair and Krane’s was listed locally and it showed they were still “open” even though it was 10pm. I gave them a call and the owner picked up. I was a bit panicked about our furnace going out. He gave me a few…
My old furnace died this winter, and I was dealing with a home warranty company that was taking over 12 hours to find a contractor. After freezing through the night waiting for the them to find me a contractor, the home warranty company finally allowed me to schedule my own HVAC tech, and I happened to find Krane.…
Everyone throughout the whole process from initial service call, to installation, to final fit and finish was very professional and prompt
So I did have an 1 star review before... I am updating my thoughts as we had another furnace emergency but this time was excellent... it is Sunday but there was a very kind gentleman that answered the phone and explained everything he could at the time and had Daryl scheduled to come out as soon as he was done with…
The entire team at Krane was great to work with. They were all very courteous, polite and professional. I was quite impressed with the way they explained the problems I was having with my furnace and the options for repair or replacement. The initial evaluation and install were done in a timely manner. Technicians…
I called them late on a Sunday night and they had a crew to my home early Monday morning. When we decided the issues weren't worth fixing, they had a new furnace installed on Tuesday early afternoon. Couldn't be happier with the service.
These guys were incredible. Literally installed new AC and Furnace in less than 6 hrs. Definitely recommend!!!
A well coordinated team came in to remove/replace the entire furnace/ac system and install a zone system. The work was done in a day and everything worked perfect from the start. I highly recommend Krane.
Great furnace at a great price. The installation crew were on time and did a good job. Walked me through the installation and the new thermostat. Very satisfied.
Our furnace died just a few weeks after we moved in to our home. We found Krane Heating and Cooling and the staff was really nice and responsive. They sent a technician the day after to check if the furnace could be repaired but unfortunately it was too old, two days after we had our new heating system installed and…
Adam and Koda were great. Knowledgeable, professional, punctual, and very nice. Adam explained the issues and the work done. Darryl from Krane had initially come out to do the diagnostic and he is great as well. Krane is a great company and I will use them again if needed.
My furnace blew up so I called Courtney and had Daniel come out to look at my furnace. The furnace was no long fixable so I had them replace it with a new one. They came out and had it installed before dinner.
So far (Furnace was installed yesterday) Krane has done a fantastic job. Prompt response with getting me a quote, which made a lot of sense and had everything in line item form. Very competitive quote. Quick scheduling of the work itself allowing me only a short time without heat. The workers (Jeff and I think Dave,…
Great service and prices. Charlie and his team installed 2 furnaces and thermostats. They were prompt, professional, and they cleaned up the work areas thoroughly; something I greatly appreciate. They also submitted all paperwork for the utilities rebates.
These guys were awesome! Personable crew and they installed to the letter of the code.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Heating system installation | 120 | $1.4k–$2.4k |
| HVAC system maintenance | 84 | $104–$417 |
| Install AC | 74 | $1.6k–$3.7k |
| A/C system maintenance | 60 | $78–$353 |
| Installation | 53 | $1.2k–$2.8k |
| Heating system repair | 48 | $158–$731 |
| Install thermostat | 40 | $314–$782 |
| Heating system maintenance | 30 | $54–$278 |



