Experts Reviews · Company report
Krane Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Krane Heating and Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 771 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Krane Heating and Cooling is better than 95% of heat pump installation services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Krane Heating and Cooling is better than 92% of heat pump installation services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Krane Heating and Cooling is better than 85% of heat pump installation services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Krane Heating and Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Krane Heating and Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Krane Heating and Cooling is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Krane Heating and Cooling for 8 kinds of job.

Krane Heating and Cooling for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$731
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 48 Google reviews tagged “Heating system repair”

Brad1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

They came out quick identified the problem and fixed in about an hour. Very professional. But other companies wave the trip and diagnostic fee when you do work with them.

Paid $400–600OverpricedHeating system repair
James8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Krane Is an excellent company and I strongly recommend. They have assisted me with my primary home and some rental properties. They are always on time and very professional. Today for an example my main AC unit went out. It is like 95° out They replaced the unit same-day. I highly recommend them

HVAC system maintenanceA/C system maintenanceHeating system repair
Melanie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Darryl was as amazing as the reviews said . Thank you Darryl for the quick response and service . Highly recommend .

Paid $100–200Great priceHeating system repair
HannahLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Our furnace went out on us. Krane came out and fixed the problem within two hours of calling! They were quick and reasonably priced. We would happily use again if needed.

Paid $500–600Reasonable priceHeating system repair
Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Dave was my service person. I use Krane exclusively and have never been disappointed. They always go above and beyond the call of duty and they are always careful, polite, and thorough. 10 stars out of 10 stars is my rating. Thank you Krane Heating and Cooling.

Paid $600–700Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Nice fast and easy

Paid $100–200Great priceHVAC system maintenanceHeating system repair
AmandaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jake was amazing he worked so hard to fix the issue...I would recommend Krane Heating and Cooling 💯

Paid $300–400Heating system repair
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They called right away after my first call. Surprised that they could come over so fast. He stayed in contact with me to let me know when he would be at my house. Not only fixed my issue but took the time to go over what caused it. Problem solved and fixed in less then 15 mins! Great service! And this was on a Saturday

Paid $100–200Great priceHeating system repair
E1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They had to send out two techs because of an intermittent problem and both were professional, I would definitely use Krane again. Good job guys!

Paid $100–200Reasonable priceHVAC system maintenanceHeating system repair
Todd3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Good company. Showed up on short notice. Installed furnace next day. No issues. Charged a fair price.

Reasonable priceHeating system repair
DanielLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent and quick service when need was high. Will definitely use again!!

Paid $1,000+Great priceHeating system repair
Juanita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I was able to get a technician out to my home first thing in morning to find / fix problem and I was still able to get to work.

Heating system repair
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Called for furnace repair. Daryl came out 10 minutes after I called which I greatly appreciated since the temps were dropping to zero. Although the 20 year-old furnace couldn’t be fixed, he scheduled the crew for a new furnace the next morning. Brian came over first thing in the morning to measure, and then Mike and…

Paid $1,000+Reasonable priceHeating system repair
Deirdre3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

The repair man was great. Highly recommend this company.

Paid $200–300Great priceHeating system repair
Christopher9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Krane provided fast, compassionate service when my furnace went out on a holiday when it was extremely cold. I had heat the same day and a new furnace the next day. Their whole team communicated well throughout the process. I don't know if their price was the best, but it was within the range I expected, and the quality of service was superior.

Paid $1,000+Not sureHeating system repairHeating system installation
MegLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I was referred to Krane by a friend after having had horrible experiences with other local Heating and cooling companies. Darryl came on time and quickly assessed the minor issue we had. He took the time to review our current system and made some great recommendations. I could not have been happier with his service…

Paid $1–100Great priceHeating system repair
Johnnie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The Krane employees were very polite and respectful and very informative answered all of my questions. They also do great work fast and professional

Reasonable priceA/C system maintenanceHeating system repair
ZoeyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I texted with the chat online within in several minutes I received a call. She took down some information and said someone would get back to me soon. Within 15 minutes I was on the schedule the same day. Daryl was my tech, a super dude. It was just the igniter but the key is start to finish within 3 hours. Have my…

Paid $300–400Great priceHeating system repair
jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Appreciate the service. I would and will recommend whenever I can!

Paid $600–700Reasonable priceHeating system repair
Charlie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had a no heat situation and Krane H&C has 24/7 service. The service was very timely with Saturday diagnosis and part order, then Monday repair. Also, honest enough to mention the part was under warranty.

Paid $200–300Great priceHeating system repair
grigLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Absolutely trustable company. Professional and friendly workers. Always on time and always perfect service. All team are perfect. But Daryl is outstanding. Extremely professional, always friendly and polite. Thank you for your job

HVAC system maintenanceA/C system maintenanceHeating system repair
Alice2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jake was amazing! He was very knowledgeable and was extremely helpful. Would absolutely call again

Paid $100–200Great priceHeating system repair
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They do great work on mobile homes and trailers! Super easy to work with and not a long wait time.

Paid $700–800Reasonable priceHeating system repair
WendyLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

So, my furnace stopped working over the weekend (Saturday night)... yea michigan and having 60 degree weather in November! Since I have an electric fireplace, I was able to schedule a non-emergency service call and Jerry took my message and ran with it! He got Taylor and she got us a diagnostic appointment on the…

Paid $200–300Great priceHeating system repair
Kimberly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick to schedule service, he was pleasant and knowledgeable in providing service.

Paid $100–200Reasonable priceHeating system repair
kyle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience with Daryl

Paid $400–500Not sureHeating system repair
Theresa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Called and got a same day appointment for an furnace issue. Daryl came and solved the issue in minutes and I also was so happy with the cost as well! Highly recommend Krane and Daryl for the job!!

Paid $1–100Great priceHVAC system maintenanceHeating system repair
Diasia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fantastic Service

Great priceHeating system repair
StuartLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been using Krane Heating and Cooling for many years. They are always responsive and professional. Their service technicians are terrific. I highly recommend them and their products.

HVAC system maintenanceA/C system maintenanceHeating system repair
Margaret1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very courteous and friendly. Knowledgeable. Fixed the problem quickly and things are running like new again. Great company to call on for service

Paid $100–200Reasonable priceHeating system repair
stevenLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is not the first time I've used Krane, and Daryl the technician was courteous and professional. I've had the pleasure of having him work at my previous house. This is the only play I call when I have heating and cooling issues.

Reasonable priceHeating system repair
Larry14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The people at Krane are some of the best I've had the pleasure of dealing with from the receptionist to the technicians to Jeff the owner. Honest caring!

Heating system repairA/C system repairInstallation+ Responsiveness+ Punctuality+ Quality
Becca-was-hereLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My family appreciates the quality service Krane Heating and Cooling provides. We called on a Saturday night due to our furnace not working. Daryl was kind enough to take the time to speak with my husband over the phone and help spot the issue. He gave my husband instructions on how to put a band-aid on it and supply…

Heating system repair+ Responsiveness+ Quality+ Professionalism
Evin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Daryl from Krane was very professional and helpful. My furnace control board burned out and he showed up the same day, made a short term fix to ensure we're comfortable over a couple really hot days. He ordered a new board and replaced within a short time. Very satisfied.

HVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
MAIRILocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I first chose this company has an A+ from BBB, and any negative comments addressed and not with a default statement. I highly recommend this company, the tech; Daryl is phenomenal, he's professional, courteous and resolved no-heat problem (thermostat) quickly.

Install thermostatHeating system repair+ Responsiveness+ Punctuality+ Quality
Janet5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent customer service. Called Saturday morning and was here within a half an hour. Fixed the issue. Darryl is a top notch technician. Kudos to him.

Heating system repair+ Responsiveness+ Punctuality+ Quality
P2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had great experience with Krane. Furance died over the weekend. I was on wait list at another company. Called Krane Monday morning, they were at my house Monday afternoon. New furance installed on Wednesday. Many thanks to the entire team.

Heating system maintenanceInstallationHeating system repair+ Responsiveness+ Punctuality+ Quality
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

They were quick to respond, and understanding of the fact that I had tried myself before calling the profeshals. These are my go to heating and cooling guys from now on.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Scott5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a good job installing my AC.

Heating system repair+ Responsiveness
JohnLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Phenomenal tech Daryl came in on Christmas Day and saved the day made a whole family with 4 teenagers very happy!!! Thanks Daryl and thank you Krane htg and Clg!!!

Heating system repair+ Responsiveness+ Punctuality+ Quality
dorothyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I called this morning and they were here in one hour. Darrel was very pleasant and didn't try and sell me anything I didn't need. Great job I will use them again

Heating system repair+ Responsiveness+ Punctuality+ Quality
raven1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We called for service of our furnace on a Thursday. We got an appointment on that Friday, and had the furnace fixed by Tuesday. We are extremely pleased with how quickly and efficiently Krane was able to get our furnace up and running again right before the temps really dropped. Brian was our guy, and we couldn't…

Heating system repair+ Responsiveness+ Punctuality+ Quality
Ron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $2,000+Reasonable priceHeating system repair
Alisha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Great priceHeating system repairInstallationHeating system installation
Charles3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $300–400Reasonable priceHeating system repair
Yvette3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Install ACInstall thermostatInstallation+ Quality+ Professionalism
sandi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Heating system repair+ Responsiveness+ Punctuality+ Quality

Price

$589+44% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 60%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation120$1.4k–$2.4k
HVAC system maintenance84$104–$417
Install AC74$1.6k–$3.7k
A/C system maintenance60$78–$353
Installation53$1.2k–$2.8k
Heating system repair48$158–$731
Install thermostat40$314–$782
Heating system maintenance30$54–$278

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