Love Live Laugh1 reviewTotal number of Google reviews Love has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience.
Kri-Zia's SkinCare & Lashes
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%88+23Value 15%100+15.2Momentum penalty65−3.5Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 20 eyebrow studiosPosition by Experts Score among all companies we track in this category. · better than 37%
5.0 ★★★★★ 115 Google reviews · 24 photos
98%five-star reviews
4.67★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
Kri-Zia's SkinCare & Lashes at a glance
Google reviewers rate the salon five stars, noting that the owner responds to nearly all feedback. Clients frequently praise the professional, clean environment and the detailed explanations provided during lash extensions, facials, and waxing services. Many describe the pricing as fair and the results as customized to their specific needs. However, a recurring criticism in low-star reviews involves inconsistent application between eyes and limited longevity of the extensions, despite the generally positive reception of the staff's attentiveness and communication.
- Google rating: 5.0 out of 5 from 115 reviews (98% five-star).
- Reviews on this page: 115 Google reviews (105 with written comments, 5 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 22, 2026.
- Service: Eyebrow Studio serving Winter Haven, Florida.
Data from Google, last updated October 27, 2026.
Score profile vs other eyebrow studios
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kri-Zia's SkinCare & Lashes: 93/100 on this factor. Category median: 97.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kri-Zia's SkinCare & Lashes: 88/100 on this factor. Category median: 93.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kri-Zia's SkinCare & Lashes: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kri-Zia's SkinCare & Lashes: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kri-Zia's SkinCare & Lashes: 65/100 on this factor. Category median: 100.B
65
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
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Bar = this company · dark tick = category median.
Star ratings
115 Google reviews we collected
- 5 stars11398%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 105 written reviews
- Praise14199%
- Complaints11%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price480%
- Reasonable120%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5740%
- Quality & results3323%
- Would recommend2920%
- Communication118%
- Price & value54%
- Honesty & trust54%
- Speed & response21%
What customers talk about
We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was very professional and knowledgeable and the atmosphere was very clean and inviting.”
“She did a wonderful job and has definitely gained a new client.”
“I highly recommend her services to anyone looking for”
“I got my lashes done for the first time and she explained every step of the process and chose lash placements and sizes that complimented my eye shape.”
“affordable prices and she makes you feel very welcomed”
“Krizia was friendly, personable, and genuinely welcoming.”
“Always tells you each process she is doing and if you have questions with aftercare, she answers your calls or texts right away.”
People customers mention
- Krizia 27 reviews
- Brazilian 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kri-Zia's SkinCare & Lashes for 4 kinds of job. Pick one to see what they paid and said.
Recent reviews
DhyanaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
It looks like two different people did work on either one of my eyes. They don't match. This is not the first time this has happened. One eye is usually much fuller than the other. It's like two different types of lashes were used on each eye. Then you have to pay the same amount you pay other places and the work…
Lena4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I am so happy I decided to go with Krizia for my lash extensions. She did a wonderful job and has definitely gained a new client. She was very professional and knowledgeable and the atmosphere was very clean and inviting.
ShawnLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Krizia is wonderful. She’s professional, kind, and gentle. I moved here recently from Colorado and she is my lash person for life. They look perfect. I’m so happy that I found her.
JeannieLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Kri-Zia is fun, and a job well done !! Thanks so much. See you in a few weeks.🥳💜✌️
Keyara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very professional and welcoming, Knowledgeable it made me feel so comfortable. Loved the experience will definitely be booking again!!!
Sheri6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Krizia is awesome! She’s professional and meticulous with strong customer service skills. She’s a very knowledgeable aesthetician who does fabulous Lashes. Her prices are very fair across the border. In addition to my lashes, I also do facials there and have been really happy with the results. I highly recommend her.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Brazilian waxing | 3 | — |
| Underarm hair removal | 3 | — |
| Eyebrow beautification | 2 | $25–$74 |
| Waxing | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 115 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
DhyanaLocal Guide · 7 reviewsTotal number of Google reviews Dhyana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt looks like two different people did work on either one of my eyes. They don't match. This is not the first time this has happened. One eye is usually much fuller than the other. It's like two different types of lashes were used on each eye. Then you have to pay the same amount you pay other places and the work doesn't last. I went back and had her try to fix this. And put more volume on the other side. And all those lashes fell out in 2 days. It's a waste of money to get lashes here.They don't last, and they look crazy. She's not answering my text regarding fixing it either. So I've been forced to leave a review.
Response from the owner · 4 months ago
Thank you for your feedback. I’m sorry to hear that you were unhappy with your lashes After you contact me regarding your concerns I scheduled you a complementary correction appointment and made every effort to address the fullness and symmetry issues that you mentioned. Unfortunately, despite those efforts, we were unable to achieve a result that met your expectations. I also want to apologize . If it seemed like I was not responding to your messages. I recently switched phone carriers and have been experiencing some delays in receiving text messages which affected my abilities to respond as quickly as I normally would. I value every client and always strive to provide quality service and address concerns if they arise. while I am disappointed that the service did not meet your expectations, I appreciate your feedback and wish you the best
Lena Johnson4 reviewsTotal number of Google reviews Lena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am so happy I decided to go with Krizia for my lash extensions. She did a wonderful job and has definitely gained a new client. She was very professional and knowledgeable and the atmosphere was very clean and inviting.
Response from the owner · Edited 4 months ago
Thanks Ms Johnson- I look forward to serving you again soon! 🥰
Shawn FrankLocal Guide · 18 reviewsTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKrizia is wonderful. She’s professional, kind, and gentle. I moved here recently from Colorado and she is my lash person for life. They look perfect. I’m so happy that I found her.
Response from the owner · 4 months ago
Thanks Shawn- I’m glad to be apart of your Florida experience 😊
Jeannie GoldieLocal Guide · 6 reviewsTotal number of Google reviews Jeannie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKri-Zia is fun, and a job well done !! Thanks so much. See you in a few weeks.🥳💜✌️
Response from the owner · 4 months ago
🥰🥰🫡yes mam-
Keyara Warren5 reviewsTotal number of Google reviews Keyara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional and welcoming, Knowledgeable it made me feel so comfortable. Loved the experience will definitely be booking again!!!
Response from the owner · 6 months ago
We appreciate your support
Sheri Lynn6 reviewsTotal number of Google reviews Sheri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKrizia is awesome! She’s professional and meticulous with strong customer service skills. She’s a very knowledgeable aesthetician who does fabulous Lashes. Her prices are very fair across the border. In addition to my lashes, I also do facials there and have been really happy with the results. I highly recommend her.
Response from the owner · 7 months ago
😁 thanks Sheri, you are a GEM 💎
Trisha CharlesLocal Guide · 12 reviewsTotal number of Google reviews Trisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKrizia was amazing to work with! I got my lashes done for the first time and she explained every step of the process and chose lash placements and sizes that complimented my eye shape. Based on my experience I will absolutely be going back for lashes and many other services she offers.
Response from the owner · 8 months ago
Thanks 😊
Leesa Joissaint EstinvalLocal Guide · 13 reviewsTotal number of Google reviews Leesa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI always have amazing experience with Krizia The environment was clean, welcoming, and very professional. She took her time explaining the process and made sure I was comfortable throughout my service. My lashes/facial/waxing results were beautiful and exceeded my expectations. You can tell she truly cares about her clients and her work. I highly recommend her services to anyone looking for
- Price assessment: Great price
- Services: Leg hair removal, Hydradermabrasion/HydraFacial, Eyebrow beautification, Brazilian waxing, Eyebrow waxing, Basic facial, Lip hair removal, Chin waxing, Arm hair removal, Waxing, Underarm hair removal, Anti-aging facial
Response from the owner · 9 months ago
Dear Leesa Joissaint Estinval, thank you so much for your wonderful review and for giving us FIVE stars! We are thrilled to hear that you always have an amazing experience at Krizia's Skin Care & Lashes. We're glad our clean, welcoming, and professional environment made you feel comfortable. It's fantastic to know that your lashes, facial, and waxing results exceeded your expectations. We truly care about our clients, and it means a lot to us that you noticed that. Your high recommendation is greatly appreciated. We look forward to welcoming you back soon for more pampering and top-notch service!
Joyce Tillman8 reviewsTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways excellent service. I’ve never been there & haven’t been to sleep. Krizia is just that excellent hands on. Would & do highly recommend her services
- Price assessment: Great price
- Services: Underarm hair removal
Response from the owner · 9 months ago
Thank you so much, Joyce Tillman, for your wonderful FIVE-star review! We are thrilled to hear that you've always received excellent service at Krizia's Skin Care & Lashes. It's wonderful customers like you who continue to inspire us to give our best every day. We're delighted to have earned your recommendation and look forward to welcoming you back soon!
Business details
- Address: 1750 Havendale Blvd NW, Winter Haven, FL 33881
- Phone: (863) 288-5618
- Website: kriziaskincare.com
- Service area: Winter Haven, FL