House cleaning service · Lincoln, NE · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%89+23.2Value 15%82+12.5Craft & service penalty67−3.3Experts Score= 86Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Google reviewers rate Kristin's Cleaning, Inc. 4.9 out of 5 based on 57 reviews, noting that the owner responds to all feedback. Customers frequently cite punctuality, thoroughness, and consistent communication as key strengths, with many highlighting the professionalism and reliability of the cleaning staff. While most feedback is positive, one low-star review mentions a lack of response to a text message, though this appears isolated compared to the widespread praise for the service.
Google rating: 4.9 out of 5 from 57 reviews (96% five-star).
Reviews on this page: 57 Google reviews (51 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 12, 2026.
Service: Move-In/Move-Out Cleaning Service serving Lincoln, Nebraska.
Data from Google, last updated October 25, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
Kristin's Cleaning, Inc.Move-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kristin's Cleaning, Inc.: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kristin's Cleaning, Inc.: 89/100 on this factor. Category median: 89.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kristin's Cleaning, Inc.: 67/100 on this factor. Category median: 97.B
67
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kristin's Cleaning, Inc.: 82/100 on this factor. Category median: 100.A
82
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kristin's Cleaning, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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Bar = this company · dark tick = category median.
Star ratings
57 Google reviews we collected
4.9of 5
5 stars5596%
4 stars00%
3 stars00%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 51 written reviews
100%praise
Praise89100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable4100%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2831%
Staff & attitude2022%
Would recommend1315%
Speed & response1213%
Honesty & trust78%
Communication56%
Price & value44%
What customers talk about
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is thorough, takes pride in her work, reliable and professional.”
“She is very polite, professional and does a great job cleaning our house.”
“I would definitely recommend Kristin’s Cleaning to anyone looking for reliable house cleaning services in Lincoln.”
“They are friendly, timely and always communicate the upcoming schedule.”
“The team was thorough, dependable, and took pride in their work.”
“They are so professional, responsive in communication and do a great job whenever we have multiple people there.”
“The days her staff come make me happy and they are worth every penny”
People customers mention
Isabel7 reviews
Jess4 reviews
Hope4 reviews
Ceaira4 reviews
Zach3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kristin's Cleaning, Inc. for 1 kind of job. Pick one to see what they paid and said.
Julie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jessica is the best home cleaner we’ve ever had. She is thorough, takes pride in her work, reliable and professional. She’s also friendly and kind. Highly recommended!
Jessica is the best home cleaner we’ve ever had. She is thorough, takes pride in her work, reliable and professional. She’s also friendly and kind. Highly recommended!
Price assessment: Reasonable price
Price: $150–200
Response from the owner · a week ago
Thank you so much, Julie! We're so happy to hear how pleased you are with Jessica's work! She takes a lot of pride in what she does, and we're very fortunate to have her on our team. I'll be sure to share this with her. We truly appreciate your trust in us and your wonderful recommendation!
Paul Boeshart8 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Alisha from Kristin's Cleaning works alone at our house and does a great job. She is very polite, professional and does a great job cleaning our house. If we do have any special requested area that needs special care, it is no problem for her. We are very happy with the service.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you, Paul! We’re so glad to hear you’re happy with Alisha and the service she provides. We really appreciate you taking the time to share your experience and will make sure Alisha sees your review!
Terry Centner4 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Thanks, Terry! We really appreciate the review and are glad we’ve been able to provide dependable, flexible service. We appreciate having you as a client!
Michelle CarlsonLocal Guide · 59 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Michelle, thank you so much for the sweet review! 🌸 We’re so glad you’re happy with Jess’s work. She definitely has an eye for the little details (including her fun tissue and toilet paper creations 😄). We truly appreciate your trust in Kristin’s Cleaning!
connie barnett4 reviewsiTotal number of Google reviews connie has written across all businesses on Google Maps, not just this one.
Kristin's Cleaning is amazing...it is thru her talented and caring employees that this shines thru their work. Isabel today was so cheerful and happy to be be there. Everyone who has walked into our home have been respectful and want to do a great job. Thank you always.
Response from the owner · 3 months ago
Sheryl, thank you so much for this wonderful review! We truly appreciate you taking the time to share this. I’m so happy to hear that Isabel brought such cheerful, caring energy to your home. I’m very proud of our team, and it means a lot to know that their respect, effort, and attention are coming through. Thank you for trusting us with your home!
Duane Madsen3 reviewsiTotal number of Google reviews Duane has written across all businesses on Google Maps, not just this one.
Kristin’s Cleaning recently did a move-out cleaning for me and I was impressed with the service.
Ceaira and Hope made sure everything was organized and completed, and I noticed during the walkthrough that the kitchen especially had been much improved, especially the fridge.
The team was thorough, dependable, and took pride in their work.
I would definitely recommend Kristin’s Cleaning to anyone looking for reliable house cleaning services in Lincoln.
Response from the owner · 5 months ago
Thanks so much for the review and for trusting our team with the move-out cleaning. We’re so glad we could help get everything ready for the sale.
I’ll be sure to pass this along to Ceaira, Hope, and Bailey — they’ll really appreciate it. Thanks again for supporting our local business!
Don Scheinost2 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Kristin’s Cleaning has been cleaning my house for years and they are simply excellent! Professional, thorough, and dependable every single time. They always leave my home sparkling clean. I highly recommend them! ⭐⭐⭐⭐⭐
Response from the owner · 4 months ago
Thank you so much, Don! We truly appreciate your kind words and, even more importantly, the trust you've placed in us over the years. It means a lot to hear that our team continues to provide the professional, thorough, and dependable service you expect. Thank you for being such a valued part of the Kristin's Cleaning family—we look forward to keeping your home sparkling clean for many years to come!
Cheryl Boulais2 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Kristin’s Cleaning does a great job in our home. They are friendly, timely and always communicate the upcoming schedule. Thank you Isabel, Ezrie & Ceaira!
Response from the owner · 5 months ago
Thank you, Cheryl! It means so much to us to have long-term clients like you trust us in your home. We’re glad our communication and reliability stand out—that’s exactly what we work hard for. We truly appreciate your support! 💙
Michele York4 reviewsiTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Wow! What a prompt and efficient crew! We had a one time deep clean before our son’s wedding and following some big medical procedures. Ceaira, Isabel, and Ezrie made everything just gleam and caught all of those high and low nooks and crannies we just haven’t had the energy to keep up with lately. Everything feels so much happier and healthier now! I particularly love that they had me inspect each room as they finished to be certain I was satisfied. Highly recommend!
Response from the owner · 4 months ago
Michele, thank you so much for your kind words and for taking the time to leave us a review! We're so glad Ceaira, Isabel, and Ezrie were able to help take one thing off your plate during such a busy season with your son's wedding and some recent health concerns.
We take a lot of pride in the details, and I'm thrilled to hear the team left your home feeling happier and healthier. I'm especially glad you appreciated the room-by-room walkthrough—we want every client to have the opportunity to see the results and make sure they're completely satisfied before we leave.
Thank you again for trusting us with your home, and congratulations on your son's wedding! 💙
