Experts Reviews · Company report
Kuma Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty94−0.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Kuma Pest Control

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #133Position by Experts Score among all companies we track in this category. of 256 pest control services · 4.9★ from 325 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kuma Pest Control is better than 94% of pest control services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kuma Pest Control is better than 91% of pest control services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kuma Pest Control is better than 94% of pest control services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kuma Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kuma Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kuma Pest Control is better than 74% of pest control services.B
74

Reviews for your job

Customers hired Kuma Pest Control for 8 kinds of job.

Kuma Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$66–$146
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#90 / 192
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 48 Google reviews tagged “Bug & insect extermination” · showing 20

EmilyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Dependable and consistent. The service was superb! The technician was professional and knowledgeable.

Reasonable priceBug & insect extermination
Loraine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Kuma is the best. Their professionalism and friendliness can’t be beat. We feel lucky to have found them. Especially in this climate, Kuma makes it possible and pleasant to work at home.

Paid $60–80Great priceBug & insect extermination+ Responsiveness+ Punctuality+ Quality
ZWD3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Just an overall Great company! Office is quick responding and courteous. Tech was respectful, thorough, timely, and asks if there are specific problems that need to be addressed; then addressed them. They do a Magnificent job each time they come. The service is always consistent.

Paid $60–80Reasonable priceBug & insect extermination+ Responsiveness+ Punctuality+ Quality
CharleyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Updating to keep review current: Kuma continues to do a great job for us. Great service every time. Always professional and on time. Quick response to service request. Highly recommend.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Solidad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

AJ was very professional, knowledgeable, and efficient and expedient. He answered all my questions, as well.

Great priceBug & insect extermination
Holly13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Top notch way about the rest.

Bug & insect extermination
Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Ronald was very professional. He was very friendly and polite.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Ingrid9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Demarco was great! Worked with my ever-changing schedule and showed up exactly when I needed him to! Professional clean and responsive. Thank you!

Bug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They were quick to respond and provided a great price. Happy I called them!

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
Jimmy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Every person that has come to my house has been efficient, professional, kind, and willing to put up with my German Shepard barking like a loon.

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional, courteous and effective! Would definitely recommend!!! The Owner Wayne obviously invests time in training and grooming his staff to represent himself and the company as he would because I see the same quality service Wayne provides regardless of which technician attends to the service call! Praise God! ❤️🙏🏾🎶👍🏾🎶

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
RoshawnLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great company. You request the frequency that you want service and they text you to confirm a convenient time at each interval. Always very professional!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Professionalism
Ryan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They are great! We have been with them since we moved in and they have taken care of any pest we have us along the way. Super professional and respectful! Would recommend them to anyone!

Bug & insect exterminationMosquito exterminationGeneral pest inspection
Moe10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent service, I’m so happy I found them! Extremely professional! The best!

Bug & insect exterminationMosquito exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Keysha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always arrive on time, work very efficiently and effectively. The entire house (in and out) in about 15 mins or less..Also odor free!! Awesome!!

Bug & insect extermination+ Responsiveness+ Value
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Kuma has given excellent service since I started using them years ago. They are professional, considerate and very timely. They are also approachable. I needed to change my date/time (more than once due to illness) and they worked with me with great kindness. I recommend Kuma Pest Control to everyone!

Ant exterminationBug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Rontel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Thanks for coming out today and servicing the house

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
April3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great service. I trust the fact that they are thorough and efficient.

Ant exterminationBed bug exterminationBug & insect extermination
Dianne11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Terrific company. Respectful of my special needs when servicing my property. I HAVE NO BUGS! Very special given all the hot humid rainy weather we have experienced in the Atlanta area. Use this service...you will not be disappointed.

Bug & insect exterminationMosquito exterminationGeneral pest inspection
NomiLocal Guide · 154 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From appointment setting to the professional showing in on time, from starting of the service to the end and detailed explanation of the procedure, it was overall an extremely breezy project. They are very professional and easy to work with. Would highly recommend them for pest management issues.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality

Show more bug & insect extermination reviews (28 more) →

Price

$86-28% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 37%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Cockroach extermination57$88–$282
Bug & insect extermination48$66–$146
Mosquito extermination35$66–$106
Ant extermination30$86–$246
General pest inspection30$66–$136
Spider extermination28$73–$159
Rodent extermination13$91–$323
Hornet & wasp extermination8$99–$282

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