Experts Reviews · Company report
Kuma Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty94−0.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Kuma Pest Control

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #133Position by Experts Score among all companies we track in this category. of 256 pest control services · 4.9★ from 325 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kuma Pest Control is better than 94% of pest control services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kuma Pest Control is better than 91% of pest control services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kuma Pest Control is better than 94% of pest control services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kuma Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kuma Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kuma Pest Control is better than 74% of pest control services.B
74

Reviews for your job

Customers hired Kuma Pest Control for 8 kinds of job.

Kuma Pest Control for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.57
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$88–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#63 / 186
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 57 Google reviews tagged “Cockroach extermination” · showing 20

Melody3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

He was kind and great

Great priceCockroach extermination
Ross3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I would recommend Kuma and specifically Shaah. They worked very well with me and were kind and did a great job!

Reasonable priceCockroach extermination
pengLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Shaah was very professional, responsible, and incredibly nice. He took the time to explain everything clearly and gave me a lot of helpful advice on how to prevent future pest problems. I really appreciated his patience and attention to detail. I had a great experience with Kuma Pest Control and will definitely…

Cockroach extermination
TaylorLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a great experience with Kuma!!! When I called, I received an immediate answer from Wayne, who was so kind & welcoming. I wasn’t sure if they serviced the Atlanta area, but I had to ask & I’m glad I did. I told Wayne my concern & the issue with roaches & gnats. He sent images for comparison to see which ones I…

Paid $200+Great priceCockroach exterminationService not listed
Chanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Awesome job!!!

Paid $80–100Great priceCockroach extermination
ShemickaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

If I could choose no stars I would , I am extremely disappointed with my experience with Kuma Pest Control, particularly with the representative, Wayne. I initially booked the service because I had concerns about possible sightings of German roaches and water bugs. When I scheduled the appointment, I was told that…

Paid $200+OverpricedCockroach extermination
Zi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always respectful of you and your property, Asks if you have any specific problems, then addresses them. Prompt and personable. Thanks so much for your help and services! It makes me proud to utilize your services. Appreciate Ya!!

Reasonable priceSpider exterminationMosquito exterminationCockroach extermination
Rocita9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Shaah was my tech who serviced my appointment. Super detail‑oriented, very personable, and honestly pretty funny, which made the whole appointment feel easy. I’m thrilled that they’ll be the one handling my services from now on.

Reasonable priceSpider exterminationCockroach exterminationAnt extermination
DavidLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I’ve been using Kuma for a few years now. I contacted them after an initial issue I had with some hitchhikers that came into my home from cardboard boxes. They were able to resolve the problem and have kept my home clear from any additional issues! The team is always responsive and lets me know when they are in…

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
MartellaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always does a great job. Always on time and friendly.

Paid $80–100Great priceSpider exterminationCockroach extermination
CharleyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Updating to keep review current: Kuma continues to do a great job for us. Great service every time. Always professional and on time. Quick response to service request. Highly recommend.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
regina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I used them for my mother’s house. She said the tech was efficient and personable.

Paid $200+Not sureCockroach extermination
Bart7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wayne and his team at Kuma Exterminating do a great job servicing our home. Really appreciate their professionalism and service!

Paid $80–100Reasonable priceCockroach extermination
AlaneyerLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always such nice and help fill technicians

Cockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Ronald was very professional. He was very friendly and polite.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Ingrid9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Demarco was great! Worked with my ever-changing schedule and showed up exactly when I needed him to! Professional clean and responsive. Thank you!

Bug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
T'ShonaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I used them when I first moved into my house and they have taken care of any type of pest I've seen! Spiders , roaches, wasp etc!!

Cockroach exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Elaine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Stephan was professional, thorough, and detailed. He did an excellent job.

Ant exterminationCockroach extermination
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional, courteous and effective! Would definitely recommend!!! The Owner Wayne obviously invests time in training and grooming his staff to represent himself and the company as he would because I see the same quality service Wayne provides regardless of which technician attends to the service call! Praise God! ❤️🙏🏾🎶👍🏾🎶

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
RoshawnLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great company. You request the frequency that you want service and they text you to confirm a convenient time at each interval. Always very professional!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Professionalism

Show more cockroach extermination reviews (37 more) →

Price

$86-28% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 37%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Cockroach extermination57$88–$282
Bug & insect extermination48$66–$146
Mosquito extermination35$66–$106
Ant extermination30$86–$246
General pest inspection30$66–$136
Spider extermination28$73–$159
Rodent extermination13$91–$323
Hornet & wasp extermination8$99–$282

Compare with