Experts Reviews · Company report
Kuma Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty94−0.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Kuma Pest Control

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #133Position by Experts Score among all companies we track in this category. of 256 pest control services · 4.9★ from 325 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kuma Pest Control is better than 94% of pest control services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kuma Pest Control is better than 91% of pest control services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kuma Pest Control is better than 94% of pest control services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kuma Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kuma Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kuma Pest Control is better than 74% of pest control services.B
74

Reviews for your job

Customers hired Kuma Pest Control for 8 kinds of job.

Kuma Pest Control for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$73–$159
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#81 / 203
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 28 Google reviews tagged “Spider extermination” · showing 20

Zi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always respectful of you and your property, Asks if you have any specific problems, then addresses them. Prompt and personable. Thanks so much for your help and services! It makes me proud to utilize your services. Appreciate Ya!!

Reasonable priceSpider exterminationMosquito exterminationCockroach extermination
Rocita9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Shaah was my tech who serviced my appointment. Super detail‑oriented, very personable, and honestly pretty funny, which made the whole appointment feel easy. I’m thrilled that they’ll be the one handling my services from now on.

Reasonable priceSpider exterminationCockroach exterminationAnt extermination
DavidLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I’ve been using Kuma for a few years now. I contacted them after an initial issue I had with some hitchhikers that came into my home from cardboard boxes. They were able to resolve the problem and have kept my home clear from any additional issues! The team is always responsive and lets me know when they are in…

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
MartellaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always does a great job. Always on time and friendly.

Paid $80–100Great priceSpider exterminationCockroach extermination
CharleyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Updating to keep review current: Kuma continues to do a great job for us. Great service every time. Always professional and on time. Quick response to service request. Highly recommend.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Will4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thanks for the consistently excellent service you and your team provides!!!! Will Williams

Paid $40–60Reasonable priceSpider exterminationMosquito exterminationAnt extermination
Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Ronald was very professional. He was very friendly and polite.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
T'ShonaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I used them when I first moved into my house and they have taken care of any type of pest I've seen! Spiders , roaches, wasp etc!!

Cockroach exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
CoreyLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The team is always professional, courteous, and on time. I really appreciate the work that they do. Considering I live in a heavily wooded area, I rarely see any thing—I’m happy with the service. Absolutely recommend!

General pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
RoshawnLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great company. You request the frequency that you want service and they text you to confirm a convenient time at each interval. Always very professional!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Professionalism
Ryan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They are great! We have been with them since we moved in and they have taken care of any pest we have us along the way. Super professional and respectful! Would recommend them to anyone!

Bug & insect exterminationMosquito exterminationGeneral pest inspection
Moe10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent service, I’m so happy I found them! Extremely professional! The best!

Bug & insect exterminationMosquito exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
April3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great service. I trust the fact that they are thorough and efficient.

Ant exterminationBed bug exterminationBug & insect extermination
Dianne11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Terrific company. Respectful of my special needs when servicing my property. I HAVE NO BUGS! Very special given all the hot humid rainy weather we have experienced in the Atlanta area. Use this service...you will not be disappointed.

Bug & insect exterminationMosquito exterminationGeneral pest inspection
NomiLocal Guide · 154 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From appointment setting to the professional showing in on time, from starting of the service to the end and detailed explanation of the procedure, it was overall an extremely breezy project. They are very professional and easy to work with. Would highly recommend them for pest management issues.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Thelma4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I love using KUMA pest control services. They are very honest and cooperative to customers’ needs.

Ant exterminationBug & insect exterminationSpider extermination+ Responsiveness
BarbaraLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been using using these guys for years. I have a really old house, but never have any bug issues bc of them. Thank you!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Cinu5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had tried 3 different pest control companies before Kuma. It’s been almost 2 yrs with Kuma. Never felt any better with results. Always on time, very professional behavior and very good results. Thank you Wayne and team.

Cockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Joy14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Demarco was professional and courteous service. Will use Kuma again.

General pest inspectionSpider exterminationService not listed+ Responsiveness+ Punctuality+ Professionalism
Courtney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kuma Pest Control is amazing! First I love that they are a black owned company - always happy to support. Second, it was SUPER easy to book an appointment with them through Yelp. Communication was responsive and our technician was on time and let us know when he was on the way. Our technician Dai was very…

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

Show more spider extermination reviews (8 more) →

Price

$86-28% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 37%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Cockroach extermination57$88–$282
Bug & insect extermination48$66–$146
Mosquito extermination35$66–$106
Ant extermination30$86–$246
General pest inspection30$66–$136
Spider extermination28$73–$159
Rodent extermination13$91–$323
Hornet & wasp extermination8$99–$282

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