Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
L & B Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%16+1.1Craft & service penalty87−1.3Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

L & B Auto Repair

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #321Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.9★ from 346 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.L & B Auto Repair is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.L & B Auto Repair is better than 87% of auto repair shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.L & B Auto Repair is better than 87% of auto repair shops.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.L & B Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.L & B Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.L & B Auto Repair is better than 16% of auto repair shops.F
16

Reviews for your job

Customers hired L & B Auto Repair for 8 kinds of job.

L & B Auto Repair for brake service & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Brake service & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 96
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Brake service & repair”

shmuel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The fact that it's in Brooklyn makes it even more outstanding. You won't find a more reasonably priced, and thorough mechanic, as well as a consummate gentleman who treats your car as his own. Thank you Chris!

Great priceSteering & suspension repairAuto engine diagnosticWheel alignment
Carrie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The best mechanic ever! We love Chris! We tried to have our AC fixed by multiple mechanics but it never worked. Chris was a miracle worker and now we have to turn the air down because it’s gets too cold!

Great priceElectricalBody & TrimAir conditioning
EmersonLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The reviews didn’t lie. Chris is a great person and businessman. He runs an honest shop with a great crew. If you’re looking for a new go-to mechanic, this is a reliable pick.

Reasonable priceSteering & suspension repairBrake service & repairOil change
Alexander7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

If I could give Chris and his crew more than 5/5, I would. High quality and high value expertise that beats any dealer / shop in town.

Great priceExhaustTiresSteering & suspension repair
Raoul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Chris is literally The Best.

Reasonable priceExhaustTiresSteering & suspension repair
Frank4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Chris and his staff are top notch. I proudly refer him to friends and family. All around good person and extremely knowledgeable in his field.

Reasonable priceExhaustBrakesBrake service & repair
Jamar8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I been dealing with Chris and L&B for a few years now. Chris and his team is FAMILY, they provide the absolute best repairs. The quality of work supersedes any dealer I ever dealt with. I recommended all my friends, family and coworkers to them and they never disappoint. Salute to Chris and his team, THEY ARE THE ABSOLUTE BEST!!!

Great priceElectrical repairSteering & suspension repairElectrical
DarrenLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This is the only place we take our cars. Always helpful, very honest, great prices. We even called Chris for advice and recommendations when buying a new car.

TiresSteering & suspension repairWheel alignment
TravisLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I can’t say enough good things about L&B Auto Repair and especially the owner, Chris. I originally found this shop through Reddit recommendations, and I can honestly say it’s the best decision I’ve made when it comes to car care in the city. We first spoke over the phone, and Chris immediately provided me with a…

Great priceTiresSteering & suspension repairBrakes
JoshLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Best auto repair in Brooklyn. Fast, honest and pleasant to deal with.

BatteryBody & TrimBrake service & repair
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris and team are honest and top notch. I go to L&B every year for my Subaru's inspection and oil change. This most recent year I needed new brake rotors and Chris offered a fair price and fast service. He's friendly and answered all my questions. Looking for a new shop? I recommend this one.

Brake service & repairBrakesAuto engine diagnostic
Eugene10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best auto shop in Brooklyn, hands down. Trustworthy, honest, and knowledgeable mechanics that do top-notch work at very fair prices. My 2011 Mazda3 had dangerously spongy brakes, and after other shops misdiagnosed the problem and did costly work that didn’t fix the issue, the guys at L&B sorted it all out and still…

Brake service & repairBrakesOil change+ Quality+ Professionalism+ Value
BBX1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am SOOOOOO happy I found Chris and crew!!!

Brake service & repairAuto engine diagnosticOil change+ Quality+ Professionalism
Sonam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and experienced mechanic.. The best place to fix your car..

Brake service & repairAir conditioning+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 27%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change24—
Auto engine diagnostic15—
Brakes14—
Brake service & repair14—
Steering & suspension repair11—
Electrical repair10—
Electrical10—
Tires10—

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