Car repair and maintenance service · New York, NY · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%16+1.1Craft & service penalty87−1.3Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#321 of 588 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 45%
4.9★★★★★346 Google reviews · 24 photos
95%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite honest communication, competitive pricing, and efficient service for repairs like oil changes, inspections, and AC fixes. Recurring themes include the shop's transparency regarding costs and the absence of unnecessary upselling. However, low-star reviews highlight significant delays in repair completion, with some vehicles held for weeks, alongside complaints about overpricing and instances where specific parts requested by customers were not used.
Google rating: 4.9 out of 5 from 346 reviews (95% five-star).
Reviews on this page: 346 Google reviews (258 with written comments, 5 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: November 2, 2026.
Service: Auto Repair Shop serving New York, New York.
Data from Google, last updated November 5, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
L & B Auto RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.L & B Auto Repair: 90/100 on this factor. Category median: 87.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.L & B Auto Repair: 87/100 on this factor. Category median: 85.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.L & B Auto Repair: 87/100 on this factor. Category median: 99.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.L & B Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.L & B Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.L & B Auto Repair: 16/100 on this factor. Category median: 57.F
16
Bar = this company · dark tick = category median.
Star ratings
346 Google reviews we collected
4.9of 5
5 stars32795%
4 stars93%
3 stars31%
2 stars00%
1 star72%
Praise vs complaints
Phrases our text analysis found in 258 written reviews
98%praise
Praise50898%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2670%
Reasonable1027%
Overpriced13%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust11222%
Price & value10620%
Staff & attitude9218%
Speed & response8116%
Quality & results6212%
Would recommend459%
Communication224%
What customers talk about
We read 258 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I started going to L & B when the service contract at my dealer ended, and I honestly wish I went to Chris the whole time.”
“Like they say never trust mechanics they responded oh must’ve been a mistake.”
“Went way out of the way to come here because of the great reviews and it was so worth it.”
“Way over priced”
“Chris was very kind, really listened to what I was saying, and explained in detail what was going on with the vehicles.”
“Kind, fair pricing, and always gets the job done efficiently.”
“You won't find a more reasonably priced, and thorough mechanic, as well as a consummate gentleman who treats your car as his own.”
“Poor work and bad service fenders didn't lined up right”
“No upselling at all - pay in cash and he always gives you a great price Can’t recommend this place enough!”
“My AC works great now, and I cannot recommend them enough.”
“He listens to what you have to say and explains everything simply.”
People customers mention
Chris51 reviews
Brooklyn18 reviews
Ave3 reviews
Imad3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired L & B Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
CConnorLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Chris and his team at L & B Auto are one of the best home-grown, Mom&Pop auto shops in town. I started going to L & B when the service contract at my dealer ended, and I honestly wish I went to Chris the whole time. They're just quick and honest. I've never been hit up for extra services when I didn't need them, and…
Great priceElectrical repairElectricalBattery
LLauren1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Went way out of the way to come here because of the great reviews and it was so worth it. I had dealt with a quite a few other mechanics before I got fed up and did some serious research on who the best, most honest mechanic was in NYC. Chris and L&B Auto kept popping up so I brought in two cars. He figured out…
Great priceElectricalOil changeService not listed
SSavannah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I’ve been lucky enough to not need any work done on my car beyond an oil change, but I’ve gone to Chris twice now for that and he has been incredible. Kind, fair pricing, and always gets the job done efficiently. I appreciate the transparency he offers in future maintenance needs and I will continue to come back.
JJosephLocal Guide · 85 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
UPDATE: second visit was also excellent. called about an inspection. was told to just drop it off in the morning. came by right when they opened and was told 2 hours tops. took about an hour. in and out for 37. love this place.
Awesome. Called to make an appointment for a simple fix. Was told to just come in in the…
Great priceService not listed
DDennisLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This review is a long time in the making, but Chris is the reason this place is the best in the city. If you want your car repaired, repaired by someone honest and trustworthy who does really
great work, you need to take your car here
now and stop looking for anyone else. I brought my Jetta in because it would not…
Great price
MMattie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
We’ve taken our car here twice and they work fast. Chris is super friendly and helpful. He listens to what you have to say and explains everything simply. No upselling at all - pay in cash and he always gives you a great price Can’t recommend this place enough!
Chris and his team at L & B Auto are one of the best home-grown, Mom&Pop auto shops in town. I started going to L & B when the service contract at my dealer ended, and I honestly wish I went to Chris the whole time. They're just quick and honest. I've never been hit up for extra services when I didn't need them, and their prices are really competitive! Couldn't recommend their shop enough.
Went way out of the way to come here because of the great reviews and it was so worth it. I had dealt with a quite a few other mechanics before I got fed up and did some serious research on who the best, most honest mechanic was in NYC. Chris and L&B Auto kept popping up so I brought in two cars. He figured out what the issue was with both of them and gave me a fair price. Also want to mention that as a woman, car repair is something I dread because auto mechanics (in my experience) tend to be sexist and dismissive, but this was not the case here at all. Chris was very kind, really listened to what I was saying, and explained in detail what was going on with the vehicles. I am SO SO SO glad I found this place and will definitely be back. Thank you a million.
Price assessment: Great price
Services: Electrical, Oil change, Service not listed
S
Savannah Karam2 reviewsiTotal number of Google reviews Savannah has written across all businesses on Google Maps, not just this one.
I’ve been lucky enough to not need any work done on my car beyond an oil change, but I’ve gone to Chris twice now for that and he has been incredible. Kind, fair pricing, and always gets the job done efficiently. I appreciate the transparency he offers in future maintenance needs and I will continue to come back.
J
Joseph ChaganLocal Guide · 85 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
UPDATE: second visit was also excellent. called about an inspection. was told to just drop it off in the morning. came by right when they opened and was told 2 hours tops. took about an hour. in and out for 37. love this place.
Awesome. Called to make an appointment for a simple fix. Was told to just come in in the morning and they would get it taken care of. Showed up about 15 min after they opened. They took in the car and said to come back in an hour. I came back about 40 minutes later to check and it was done. Loose piece of heat shield stuck back in place for 20 bucks. I've been apprehensive to try any mechanics in the area after too many bad experiences but some online reviews convinced me to give L&B a try and I'm glad I did. Will absolutely be coming here from now on.
Price assessment: Great price
Services: Service not listed
D
Dennis WhippleLocal Guide · 41 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
This review is a long time in the making, but Chris is the reason this place is the best in the city. If you want your car repaired, repaired by someone honest and trustworthy who does really
great work, you need to take your car here
now and stop looking for anyone else. I brought my Jetta in because it would not start and Chris diagnosed it, replaced the alternator and had me going the next day. Really, the best service I’ve ever received in the automotive industry. Can’t thank him enough and I will definitely be back!!
Price assessment: Great price
G
Grant Nygaard5 reviewsiTotal number of Google reviews Grant has written across all businesses on Google Maps, not just this one.
We’ve taken our car here twice and they work fast. Chris is super friendly and helpful. He listens to what you have to say and explains everything simply. No upselling at all - pay in cash and he always gives you a great price Can’t recommend this place enough!
Price assessment: Great price
Services: Electrical repair, Brakes
D
Daniel K9 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
The fact that it's in Brooklyn makes it even more outstanding.
You won't find a more reasonably priced, and thorough mechanic, as well as a consummate gentleman who treats your car as his own. Thank you Chris!
Price assessment: Great price
Services: Steering & suspension repair, Auto engine diagnostic, Wheel alignment, Brakes, Brake service & repair, Oil change
W
William Stock5 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Truly the best auto repair shop experience I have had in NYC. Super grateful for Chris and his work. Makes getting my car fixed so much less stressful!
