Experts Reviews · Company report
L & B Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%16+1.1Craft & service penalty87−1.3Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

L & B Auto Repair

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #321Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.9★ from 346 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.L & B Auto Repair is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.L & B Auto Repair is better than 87% of auto repair shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.L & B Auto Repair is better than 87% of auto repair shops.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.L & B Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.L & B Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.L & B Auto Repair is better than 16% of auto repair shops.F
16

Reviews for your job

Customers hired L & B Auto Repair for 8 kinds of job.

L & B Auto Repair for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#128 / 388
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Brakes”

Mattie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

We’ve taken our car here twice and they work fast. Chris is super friendly and helpful. He listens to what you have to say and explains everything simply. No upselling at all - pay in cash and he always gives you a great price Can’t recommend this place enough!

Great priceElectrical repairBrakes
shmuel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The fact that it's in Brooklyn makes it even more outstanding. You won't find a more reasonably priced, and thorough mechanic, as well as a consummate gentleman who treats your car as his own. Thank you Chris!

Great priceSteering & suspension repairAuto engine diagnosticWheel alignment
AFCLocal Guide · 254 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

If I could give six stars I would, but they limit it to five. Went to get the brakes done on my Jeep Wrangler. Spoke with Chris on the phone the day before. He told me to come in. I showed up at the point of time. He was ready to take the car in. Super honest super thorough kept the schedule and the budget. I cannot…

Brakes
Alexander7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

If I could give Chris and his crew more than 5/5, I would. High quality and high value expertise that beats any dealer / shop in town.

Great priceExhaustTiresSteering & suspension repair
Janelle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

After failing my inspection at the Toyota dealership and declining their outrageously expensive repair quote, I started looking for a trustworthy alternative. I contacted several auto repair shops and ultimately chose L&B because Chris was incredibly helpful and knowledgeable from the first phone call. I brought my…

Great priceBrakes
Raoul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Chris is literally The Best.

Reasonable priceExhaustTiresSteering & suspension repair
Frank4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Chris and his staff are top notch. I proudly refer him to friends and family. All around good person and extremely knowledgeable in his field.

Reasonable priceExhaustBrakesBrake service & repair
Jamar8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I been dealing with Chris and L&B for a few years now. Chris and his team is FAMILY, they provide the absolute best repairs. The quality of work supersedes any dealer I ever dealt with. I recommended all my friends, family and coworkers to them and they never disappoint. Salute to Chris and his team, THEY ARE THE ABSOLUTE BEST!!!

Great priceElectrical repairSteering & suspension repairElectrical
DarrenLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This is the only place we take our cars. Always helpful, very honest, great prices. We even called Chris for advice and recommendations when buying a new car.

TiresSteering & suspension repairWheel alignment
TravisLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I can’t say enough good things about L&B Auto Repair and especially the owner, Chris. I originally found this shop through Reddit recommendations, and I can honestly say it’s the best decision I’ve made when it comes to car care in the city. We first spoke over the phone, and Chris immediately provided me with a…

Great priceTiresSteering & suspension repairBrakes
JoshLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Best auto repair in Brooklyn. Fast, honest and pleasant to deal with.

BatteryBody & TrimBrake service & repair
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris and team are honest and top notch. I go to L&B every year for my Subaru's inspection and oil change. This most recent year I needed new brake rotors and Chris offered a fair price and fast service. He's friendly and answered all my questions. Looking for a new shop? I recommend this one.

Brake service & repairBrakesAuto engine diagnostic
ChrisLocal Guide · 152 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The best auto repair shop in the city! Chris and his team are affordable, knowledgeable, and efficient!!

BrakesElectricalOil change
Eugene10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best auto shop in Brooklyn, hands down. Trustworthy, honest, and knowledgeable mechanics that do top-notch work at very fair prices. My 2011 Mazda3 had dangerously spongy brakes, and after other shops misdiagnosed the problem and did costly work that didn’t fix the issue, the guys at L&B sorted it all out and still…

Brake service & repairBrakesOil change+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 27%Overpriced 3%Not sure 0%

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