Experts Reviews · Company report
L & B Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%16+1.1Craft & service penalty87−1.3Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

L & B Auto Repair

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #321Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.9★ from 346 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.L & B Auto Repair is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.L & B Auto Repair is better than 87% of auto repair shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.L & B Auto Repair is better than 87% of auto repair shops.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.L & B Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.L & B Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.L & B Auto Repair is better than 16% of auto repair shops.F
16

Reviews for your job

Customers hired L & B Auto Repair for 8 kinds of job.

L & B Auto Repair for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#395 / 414
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Oil change” · showing 20

ConnorLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Chris and his team at L & B Auto are one of the best home-grown, Mom&Pop auto shops in town. I started going to L & B when the service contract at my dealer ended, and I honestly wish I went to Chris the whole time. They're just quick and honest. I've never been hit up for extra services when I didn't need them, and…

Great priceElectrical repairElectricalBattery
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Went way out of the way to come here because of the great reviews and it was so worth it. I had dealt with a quite a few other mechanics before I got fed up and did some serious research on who the best, most honest mechanic was in NYC. Chris and L&B Auto kept popping up so I brought in two cars. He figured out…

Great priceElectricalOil changeService not listed
shmuel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The fact that it's in Brooklyn makes it even more outstanding. You won't find a more reasonably priced, and thorough mechanic, as well as a consummate gentleman who treats your car as his own. Thank you Chris!

Great priceSteering & suspension repairAuto engine diagnosticWheel alignment
EmersonLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The reviews didn’t lie. Chris is a great person and businessman. He runs an honest shop with a great crew. If you’re looking for a new go-to mechanic, this is a reliable pick.

Reasonable priceSteering & suspension repairBrake service & repairOil change
michaelLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent, ultra‐reliable service. Highly recommend.

Great priceWheel alignmentOil change
ZhiLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Genuinely a great spot. Great price that is quick and of high quality. There’s a cafe nearby you can go to for work while your car gets worked on. Also the owner is super dope and personable, highly recommend this spot 👍🏻

Reasonable priceOil change
DLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Chris is the real deal. Honest, hard working, and an all round gentleman. He’s been my mechanic for a few years now and I couldn’t recommend him enough - I’m moving out of state and will honestly be sad to say bye. They don’t make them like him anymore. Thanks Chris!

Great priceAuto engine diagnosticOil change
EthanLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They were able to diagnose an issue my last mechanic couldn't, and solve it very inexpensively. Very easy to deal with as well.

Great priceElectricalOil change
Raoul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Chris is literally The Best.

Reasonable priceExhaustTiresSteering & suspension repair
DarrenLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This is the only place we take our cars. Always helpful, very honest, great prices. We even called Chris for advice and recommendations when buying a new car.

TiresSteering & suspension repairWheel alignment
Courtney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I can’t recommend this shop enough! Chris was super helpful! Got my emissions test for my out of state registration and oil change in under 30 minutes. I will definitely come here again in the future.

Great priceAuto engine diagnosticOil change
dew10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

chris and his staff are trustworthy and professional, highly recommend. i've been taking our cars there for about 18 years. thnks dew

Customer photo from dew's review
Great priceTransmissionTiresAuto engine diagnostic
PhilLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Chris (manager/owner) was a nice fellow and seemed to know what he was doing. A few years later this requires an update. He's the best mechanic I've come across in NYC in terms of price and honesty. I added an extra star 3 years after the initial contact with him.

TransmissionElectrical repairExhaust
TravisLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I can’t say enough good things about L&B Auto Repair and especially the owner, Chris. I originally found this shop through Reddit recommendations, and I can honestly say it’s the best decision I’ve made when it comes to car care in the city. We first spoke over the phone, and Chris immediately provided me with a…

Great priceTiresSteering & suspension repairBrakes
JoshLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Best auto repair in Brooklyn. Fast, honest and pleasant to deal with.

BatteryBody & TrimBrake service & repair
TigerLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After my factory warranty expired on my BMW X3, I needed to find a liable auto shop to check my car and here I found a very good shop in my neighbor. Like others, I went there after reading lots of good reviews, and I can say the reviews are completely true and I received a great prompt service on electrical issues…

ElectricalElectrical repairOil change
Thayra11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I gave them high quality oil and filter for my oil change because I prefer it over the cheap ones for my car… couple months later I’m getting another oil change and the filter was not the one I gave them it was a cheap one. Like they say never trust mechanics they responded oh must’ve been a mistake. Never going…

Oil change
ChrisLocal Guide · 152 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The best auto repair shop in the city! Chris and his team are affordable, knowledgeable, and efficient!!

BrakesElectricalOil change
Jobin13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It’s hard enough to find a good shop so when you find a great one, it’s like hitting the jackpot. Prices are fair, they’re responsive, workmanship is elite, and they go the extra mile. These guys fixed a dent in my bumper without me even asking! Name another shop that would do that for you. They’ll be getting all my business and referrals from now on.

Auto engine diagnosticElectrical repairOil change+ Punctuality+ Quality+ Professionalism
Bella5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

They focus on ripping you off that's about it, never keep their promises after waiting for hours they told me they don't do oil change and inspection! Better don't waste your time there!

Electrical repairOil change− Punctuality− Value

Show more oil change reviews (4 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 27%Overpriced 3%Not sure 0%

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